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Prime Mazda - Service Center

Westwood, MA

4.8
268 Reviews

268 Reviews of Prime Mazda - Service Center

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January 18, 2024

I’ve always been treated well at this Mazda dealer. Nathaniel Lopez was my advisor and he was professional, friendly and courteous. I’ve had Mr. Lopez as an advisor in the past and he is always a pleas More

by Richiemaridee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez.
Jan 24, 2024 -

Ira Mazda responded

We're thrilled to hear that you've always been treated well at our Mazda dealership! It's great that Nathaniel, your advisor, provided professional, friendly, and courteous service. We're pleased to know that Mr. Lopez has consistently been a pleasure to deal with in the past. Thank you for choosing us, and we appreciate your positive feedback. We look forward to serving you again in the future!

January 17, 2024

I have had consistently positive experiences with having my car serviced here. Nathaniel went above and beyond to ensure that all of my car concerns were addressed today. I will not take my car to be servi More

by Christine D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel in service
Jan 21, 2024 -

Ira Mazda responded

We're thrilled to hear that you've had consistently positive experiences with servicing your car with us. It's fantastic that Nathaniel went above and beyond to address all of your car concerns during your recent visit. We appreciate your loyalty. Thank you for choosing us, and we look forward to continuing to provide you with excellent service! Safe travels!

January 17, 2024

Amazing Wonderful service starting with Justin Robbin's treating me like Queen Royalty and giving me different options for payment on how and when to give the necessary repairs to my car. The waiting room More

by Raquel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi Downing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Lebert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kayshawn Jolly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Kusnirsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Ira Mazda responded

We're thrilled to hear that you had an amazing service experience at Ira Mazda, starting with Justin's excellent customer service. It's great that you were treated like Queen Royalty and provided with different options for payment on necessary repairs. We're also glad to know that the waiting room and restrooms were clean, enhancing your overall experience. Thank you for choosing us, and we look forward to serving you again! Safe travels!

Jan 21, 2024 -

Raquel responded

Thanks again for your time

January 15, 2024

Bought my car at another dealership and prefer working with Ira! We bought a 2nd car from them and get all our service done there. Nice people, easy to schedule, great customer service. More

by Roslindale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason - he was my primary POC and was absolutely fantastic
Jan 17, 2024 -

Ira Mazda responded

It's wonderful to hear that you prefer working with Ira Mazda, even though you bought your car at another dealership. The fact that you've purchased a second car from us and choose to get all your service done here speaks volumes about the positive experiences you've had. Having nice people, easy scheduling, and great customer service are key factors in building a strong and lasting customer relationship. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 15, 2024

Very professional service. Very knowledgeable service department, very nice waiting room, very clean facility. I will go back there for service. More

by vijomo19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
Jan 18, 2024 -

Ira Mazda responded

It's great to hear that you received very professional service from our knowledgeable service department. A nice waiting room and a clean facility can add to the overall positive experience. We appreciate your business. We look forward to assisting you in the future.

January 14, 2024

Ira Mazda in Westwood is fantastic. They are accommodating, friendly, and very helpful. Any service recommended they explain the importance and at what mileage you should get the serv More

by Lisakfam4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Jan 18, 2024 -

Ira Mazda responded

It's wonderful to hear about your positive experience with Ira Mazda. It's great that you had a positive interaction with John. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 14, 2024

Everyone we interacted with were very professional. However, the way appointments were scheduled was the worst I’ve ever had to deal with. My so called appointment for 1:00 meant nothing, I had to wait More

by maudeve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sullivan
Jan 16, 2024 -

Ira Mazda responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 17, 2024 -

Ira Mazda responded

Thank you for your feedback. I apologize that your service visit was anything but satisfactory. After reviewing your situation, we want to make things right. Please give me a call at 781-278-1324 or email me akushnirsky@iramazda.com, so we can make things right. Aaron Kushnirsky- Service Manager

January 14, 2024

very helpful and considered best options for me. Great job again and i will be back More

by bsheehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel
Jan 17, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a helpful and great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 13, 2024

I got my car serviced here, Friendly and knowledgeable service staff. I also got a good loaner car. More

by deepakpallam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana Santana
Jan 17, 2024 -

Ira Mazda responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

January 12, 2024

Everyone was polite and respectful. Unfortunately I don't remember the name of the gentleman who helped me. He was the best!! More

by Debbieq1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
Jan 13, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a polite and respectful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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