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Prime Mazda - Service Center

Westwood, MA

4.8
414 Reviews

414 Reviews of Prime Mazda - Service Center

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January 08, 2025

I Mazda was great as always Sales and Service goes above and beyond. Thank you for all the help. More

by Patsfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell Lebert, Aaron Kusnirsky, Antwan Lawson, Juliana Santana-Nasif
Jan 10, 2025 -

Ira Mazda responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

January 01, 2025

Friendly staff. Detailed information on car status, very clean shop and waiting area, and quick service. More

by skarlah1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Livingston
Jan 03, 2025 -

Ira Mazda responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 31, 2024

Good service . They took they time to help people get their service done and on time . More

by BradleyLynch55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed, Aaron Kusnirsky, Antwan Lawson, Nathaniel Lopez, Justin Robbins, Juliana Santana-Nasif, John Sullivan
Jan 02, 2025 -

Ira Mazda responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 29, 2024

It usually takes about 3 hours to get routine maintenance performed.The Service Reps don't always follow thru on concept. However my resent visit was different, My Ser Rep James Dolan was exceptional.I had More

by mi
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dolan, Service Rep, +++++
Jan 01, 2025 -

Ira Mazda responded

We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me at 781-278-1324 akushnirsky@iramazda.com, I would like to discuss how we can regain your trust. Sincerely Aaron Kushnirsky- Service Manager

December 28, 2024

Ira Mazda has always been great to work with, from a complimentary loaner vehicle, to constantly updating me about the work being done to my car. And a major bonus was have the job done to my satisfacti More

by Dana Crawley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Livingston
Dec 29, 2024 -

Ira Mazda responded

Hello Dana, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 22, 2024

Great service and customer assistance. Only issue was after my oil change my mileage was not reset and no mileage sticker allowing me to know when my next oil change is due. More

by Zan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
Dec 24, 2024 -

Ira Mazda responded

Hi there, I would like to get some more details about your experience with us. Please reach out to us at (781) 278-1301 so we may assist you in moving forward towards a resolution.

December 21, 2024

Efficient,knowledgeable,caring and pleasant. Everyone is a pleasure to encounter. EVERYONE..Sales,Service,reception..JUST Everyone. 5 stars . Even higher More

by arlenejfox1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky, Antwan Lawson, Nathaniel Lopez, John Sullivan
Dec 24, 2024 -

Ira Mazda responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

December 21, 2024

My service rep John was friendly and helpful. No problems with picking up the loaner and good communication about my repair. The video I received would have been very helpful but for the fact tha More

by dahatkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Dec 24, 2024 -

Ira Mazda responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Mazda. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 20, 2024

Great service, kept me up to date on the inspection of my vehicle. Loved that my car was washed prior to the end of my service visit!! More

by MarneJ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Dec 22, 2024 -

Ira Mazda responded

Hi Marnej, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 19, 2024

Pleasant and accommodating service from all the personnel I encountered. No pressure to perform any of the future services at this encounter. More

by Eileenclauser
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
Dec 21, 2024 -

Ira Mazda responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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