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Prime Mazda - Service Center

Westwood, MA

4.8
268 Reviews

268 Reviews of Prime Mazda - Service Center

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February 04, 2024

Nate was super helpful and professional in helping me with my car. Very appreciative of his service! More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Etchings, Jenna Perry, Nick Marotta
Feb 07, 2024 -

Ira Mazda responded

Thank you for the kind words Nicole! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 01, 2024

Maura who assisted me on the phone was amazing, very helpful in getting my car in for service . Nathaniel was also helpful. The courtesy car was very nice. More

by Twinee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel
Feb 03, 2024 -

Ira Mazda responded

We're thrilled to hear that Maura and Nathaniel were amazing and helpful in getting your car in for service. Providing a nice courtesy car is part of our commitment to excellent service. We appreciate your positive comments and look forward to serving you again!

February 01, 2024

Needed an Inspection Sticker today. The entire process from scheduling on the app, to completion - could not have gone any smoother!! The service department staff was awesome and I am More

by Mazda Queen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young woman at the service desk.
Feb 04, 2024 -

Ira Mazda responded

We're delighted to hear that your experience getting an inspection sticker went smoothly, from scheduling on the app to completion. It's great to know that the service department staff was awesome and attentive to detail. Safe travels, and thank you for choosing us for your inspection needs!

January 29, 2024

I know my car is in very capable hands and the advice is sound at IRA Mazda More

by Maureen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan
Jan 30, 2024 -

Ira Mazda responded

We're glad to hear that you trust Ira Mazda with your car and find the advice sound. Your confidence in our capabilities means a lot. Thank you for choosing us!

January 27, 2024

Whoever welcomed and checked me in on 1/26/24 in the service center was amazing. I’ve never experienced customer service as good as that. Thank you for making me feel welcome! More

by Katia.n.kesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He had orange hair and a mustache
Jan 30, 2024 -

Ira Mazda responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 26, 2024

I brought my 2022 Mazda CX30 in for service last week. When I went to check in, a service person immediately welcomed me, and we went over what service should be provided for my car. He knew I was waiting More

by JoyceR10
Workmanship
Recommend Dealer
Yes
Employees Worked With
I do not remember the name, unfortunately.
Jan 31, 2024 -

Ira Mazda responded

That's fantastic to hear! We're delighted to know that your experience at the service center for your 2022 Mazda CX30 was exceptional. It's great that the service person provided clear communication, the waiting room amenities were convenient, and most importantly, your car was ready ahead of the estimated time. Safe and pleasant driving in your well-serviced Mazda CX30!

January 26, 2024

As usual for any dealership, I go in for what I figure is a couple hundred dollar repair and they find a couple thousand that needs to be repaired. That said, a very knowledgeable, like, helpful service asso More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not certain
Jan 31, 2024 -

Ira Mazda responded

Thank you for sharing your experience. It's positive to hear that the service associate was knowledgeable, helpful, and understanding. Offering a loaner vehicle and providing complimentary detailing are thoughtful touches that contribute to a positive customer experience. We appreciate your business!

January 24, 2024

Good communication. I love the process of sharing the live video from the technicians, and they don’t pressure you to get the work done if you don’t want to. Oddly, my f More

by mjb1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Jan 30, 2024 -

Ira Mazda responded

We're glad to hear that you appreciate our communication, especially the live video from the technicians. It's great that you didn't feel pressured to get work done if you weren't ready. The increase in front tire treads might be an unusual observation, but we're pleased to know you had a positive overall service experience. Thank you for choosing us, and we appreciate your feedback!

January 23, 2024

Quality service and professional and clean atmosphere. Got me in and out quickly with some helpful info. More

by tfargojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Jan 25, 2024 -

Ira Mazda responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 19, 2024

Have 2 Mazdas bought here and have been servicing with them for years , with no issues and all concerns are addressed well , though at times it can get a lil pricey but overall they do a great job More

by Prad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antwan Lawson
Jan 23, 2024 -

Ira Mazda responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

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