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Prime Mazda - Service Center

Westwood, MA

4.8
268 Reviews
Call Service Center (781) 278-1301

268 Reviews of Prime Mazda - Service Center

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March 01, 2024

Julianna my service advisor was very pleasant and cordial. Waiting area was comfortable. I could do some work on my laptop. More

by englishlady22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julianna , Jenna Perry
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Mar 07, 2024 -

Ira Mazda responded

Thank you for sharing your experience with Julianna! We're delighted to hear that she provided pleasant and cordial service. It's also great to know that the waiting area was comfortable and conducive to getting work done on your laptop. We appreciate your support and look forward to serving you again in the future! Safe travels!

Helpful
February 29, 2024

This dealership is very accommodating, has great service, and friendly and knowledgable mechanics. Highly recommended. More

by christine.mercadante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
February 23, 2024

They stand behind their cars and their work; they are very honest people to deal with. More

by cwolff2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel 5 stars
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Feb 25, 2024 -

Ira Mazda responded

We're glad to hear that you've had a positive experience with us and that you find our team honest and reliable. Standing behind our cars and work is a commitment we take seriously. We appreciate your trust and look forward to serving you in the future. Thank you for choosing us!

Helpful
February 22, 2024

Professional and caring. Very efficient great communication. Make you feel like family and everything explained clearly. More

by kingdiane1076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
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Feb 25, 2024 -

Ira Mazda responded

We're delighted to hear that you experienced professional and caring service, along with efficiency and great communication. Creating a sense of family and providing clear explanations are important aspects of our commitment to customer satisfaction. We appreciate your positive comments and thank you for choosing us! Safe travels!

Helpful
February 17, 2024

Very polite and nice staff. Made me feel welcome and appreciated. Got everything ready for me in time. More

by Akhouri1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Lawson
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Feb 23, 2024 -

Ira Mazda responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Helpful
February 14, 2024

The work was prompt and detailed and the service manager gave me a coupon the was better than the one I had. I’ll Come back! More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwon
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Feb 16, 2024 -

Ira Mazda responded

We're delighted to hear that the work was prompt and detailed and that our service manager provided you with a better coupon. We look forward to welcoming you back for any future needs. Thank you for choosing us, and we appreciate your positive feedback!

Helpful
February 10, 2024

From scheduling the service, to drop-off, to completing the transaction, every employee along the way was so friendly and helpful. 10/10 More

by Chicknsoup5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maura, John Sullivan
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Feb 13, 2024 -

Ira Mazda responded

We're thrilled to hear that your entire experience, from scheduling the service to completing the transaction, was marked by friendly and helpful interactions with our employees. Thank you for the 10/10 rating! We appreciate your business and look forward to serving you again in the future!

Helpful
February 10, 2024

Justin was so helpful and communicative when I had to bring my car in to be serviced More

by Liking350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Maura
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Feb 13, 2024 -

Ira Mazda responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Helpful
February 08, 2024

Justin handled my inquiries very well to the details. Thanks! Great experience overall, job well done, technician did well, makes a difference on the ride quality. All concerns fixed and Justin Thank Y More

by jenseyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JUSTIN
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Feb 10, 2024 -

Ira Mazda responded

Thank you for your positive feedback! We're delighted to hear about your great experience and the excellent service provided by Justin. It's wonderful to know that all concerns were addressed, and Justin took the extra time to double-check on the TPMS, ensuring your satisfaction. We appreciate your business and look forward to serving you again.

Helpful
February 05, 2024

I had a lot of work done which took a few weeks. Antwon helped me through everything and he exceeded my expectations. I planned on using the dealership once and then go back to my local shop but Ant More

by Dajboston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwon
Report | Print
Feb 09, 2024 -

Ira Mazda responded

Thank you for sharing your positive experience with Antwon during the extensive service on your vehicle! It's great to hear that he exceeded your expectations and has earned your loyalty as a customer. Safe travels, and we're glad to have you as a lifelong customer!

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