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Prime Mazda - Service Center

Westwood, MA

4.8
268 Reviews

268 Reviews of Prime Mazda - Service Center

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March 22, 2024

Excellent knowledgeable staff. Service department is top notch. Best thing I enjoy about this dealership is they care just as much about my car than I do. I had a great buying expe More

by Ken Weight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hank Boschen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Meritil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Ira Mazda responded

Thank you for sharing your experience! We're glad to hear that you had a great buying experience and that our service department met your expectations. We look forward to continuing to provide excellent service for your Mazda in the future!

March 21, 2024

The service at this dealership is by far the best I have ever experienced. Scheduling is easy (on-line or on the phone), and the customer service group is top notch. They are professional, knowledgeable, a More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Robbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Ira Mazda responded

That's fantastic to hear! We're thrilled that you had such a positive experience with our service at Ira Mazda. Thank you for recommending us and for choosing our dealership. We look forward to serving you again in the future!

March 21, 2024

Great customer service and effort from the staff. I appreciate the timeliness and professionalism! Thanks! More

by BennettNewlove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 18, 2024

John was terrific! Prompt communication, courteous, explained everything. Honest wirh all of the information he provided. More

by torourke622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Ira Mazda responded

That's fantastic to hear! John is a valuable member of our team, and we're glad he provided you with such a positive experience. We're here to help and ensure your satisfaction with our services.

March 11, 2024

Terrible service experience. Kept the car I bought from them for six weeks to fix an alignment problem and wipers. Third time on the wipers, but still not fixed I fixed them myse More

by dsk744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Kusnirsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Ira Mazda responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at estadlen@iramazda.com. I look forward to speaking with you. Edward Stadlen, Assistant Service Manager

March 09, 2024

High level of customer service. Very efficient and professional. They were also flexible and worked around my schedule. More

by gregg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juliana in Service
Mar 13, 2024 -

Ira Mazda responded

We're delighted to hear about the high level of customer service and efficiency you experienced. Flexibility and professionalism are key elements in ensuring a positive customer experience. Thank you for choosing our services, and safe travels on the road!

March 05, 2024

Third time was NOT "a charm". First two visits were great and my service advisors, Justin & Antwon, made the difference. BUT, Yesterday appointment was a disaster!! Yes, I was lat More

by mpsmiley
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas
Mar 05, 2024 -

Ira Mazda responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and earn your business, please contact me at estadlen@iramazda.com. I look forward to speaking with you. Edward Stadlen, Assistant Service Manager

March 03, 2024

The Service team was professional They were on top of everything Very Happy Would be happy to be added to Custer who is satisfied Thanks Rob Burke More

by Rob Burke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 01, 2024

The best in sell and service. After I leased my car the service department at Ira Mazda has been providing me the best services. The service representatives are friendly, helpful More

by Happypawssalon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juliana, Wayne Xides
Mar 06, 2024 -

Ira Mazda responded

It's fantastic to hear that you've had the best experience with both sales and service at Ira Mazda! We're glad to know that the service department has been providing you with excellent and friendly service. Thank you for choosing Ira Mazda, and we look forward to continuing to provide you with top-notch service in the future. Safe and happy driving!

March 01, 2024

Clean, professional, and timely. Easy to communicate with, and conveniently located. I've had good experience with them even before the relocation. More

by Oliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Ira Mazda responded

We're delighted to hear about your positive experience with our services. It's great that you found the facility clean, professional, and timely. We appreciate your feedback on the ease of communication and the convenience of our location. We value your business and look forward to serving you again in the future!

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