Prime Mazda - Service Center

Juliana was an excellent advisor. She kept me informed on what was going on with my car. As usual really great service. Would love to see some gluten free snacks in the future She kept me informed on what was going on with my car. As usual really great service. Would love to see some gluten free snacks in the future More

Everyone is very responsive, listens and answers all questions - includes both the sales and service departments. questions - includes both the sales and service departments. More

They are very thorough, communicative, accommodating, and friendly. I always have a pleasant experience there. friendly. I always have a pleasant experience there. More

Love the professionalism! Honey with their service and turn around time. A Once again, satisfied customer. Honey with their service and turn around time. A Once again, satisfied customer. More

I brought my Mazda in on Thursday June 27 for a sound that was coming from my car every time I backed out of my driveway (which has an incline). I received a call 24 hours later that my brakes were fine that was coming from my car every time I backed out of my driveway (which has an incline). I received a call 24 hours later that my brakes were fine and it was the rotars needed to be cleaned and oiled and would be ready by Saturday. On Saturday, I received a call that the car was still making sounds despite the cleaning and oiling and said I could hold on to the loaner until Monday because they didn't feel comfortable giving me my car back with the same sound. Monday comes and I waited all morning for a call. I called around noon, no one answered the phone. I called again and they asked me who my advisor was and I told them he went on vacation and was going to hand over the case to another advisor. When they asked me the name of the New advisor, I couldn't remember. Then they told me they will connect me over to an adviser. When they transferred the call, no one picked up and the phone kept ringing. I called back a 3rd time and the phone kept ringing until finally someone picked up the line. Because my original adviser was on vacation, I had to explain what was going on with the car. They put me on hold for almost 10 min and then told me they just finished with my car and are vaccumming it now and that I cab come to pick it up. When I got there, I was given my keys. I told them I would drive around the lot to make sure the sound was gone. Then one of the advisors came alone and said he wants to come with me to make sure the sound is gone. We drove around the lot ajd I reversed the car several times, and there was no sound. Unfortunately there was nowhere with a small incline to really see if the sound was really gone. I went home and parked my car. About 2 hours later, I stepped back out to pick up my son from camp. I backed out of my driveway and there was the screeching sound. I was immediately upset because I spent almost $300 only for the sound to still be there. My son even heard it. Secondly, my car was not vaccummed like they told me on the phone, which is a lie. When I picked it up, it looked exactly how I brought it in. The reason I have not called to mention this is because I don't want to spend any more money when you guys didn't even fix this issue the first time. Whatever was done to the car was just a temporary fix. The screeching sound is unfortunately still there. The only reason I brought it to the dealer is because I brought it elsewhere and they couldn't figure out the issue. Then I bring it to you guys and not only have I spend almost $300 but the issue remains. More

Quick check in. Immediate welcome. Friendly review of my needs. Access to loaner so I could continue my day. Immediate welcome. Friendly review of my needs. Access to loaner so I could continue my day. More

Great service team. They were very helpful and informed. Service exceeded expectations. Keep up the great work. They were very helpful and informed. Service exceeded expectations. Keep up the great work. More

Horrible experience. Scheduled a tire replacement service for Tuesday. I even called their parts department to make sure they have the tires I need for the appointment. T Scheduled a tire replacement service for Tuesday. I even called their parts department to make sure they have the tires I need for the appointment. The parts staff they have my tire in stock and i’m all set. Brought my car in on Tuesday morning 9:15am. Waited till 4:00pm just to be told that they dont have my tires and will need to order. Not only did i just waste a full day on Tuesday but now all my traveling plans on Wednesday is out the window. Take your repairs elsewhere. More

Awesome service, got my car back much sooner than originally estimated. Loaner was a huge benefit. originally estimated. Loaner was a huge benefit. More

Always pleasant atmosphere with very knowledgeable people. Always treated as a valued customer with respect. people. Always treated as a valued customer with respect. More