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Prime Mazda - Service Center

Westwood, MA

4.8
301 Reviews

301 Reviews of Prime Mazda - Service Center

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January 24, 2024

Good communication. I love the process of sharing the live video from the technicians, and they don’t pressure you to get the work done if you don’t want to. Oddly, my f More

by mjb1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Jan 30, 2024 -

Ira Mazda responded

We're glad to hear that you appreciate our communication, especially the live video from the technicians. It's great that you didn't feel pressured to get work done if you weren't ready. The increase in front tire treads might be an unusual observation, but we're pleased to know you had a positive overall service experience. Thank you for choosing us, and we appreciate your feedback!

January 23, 2024

Quality service and professional and clean atmosphere. Got me in and out quickly with some helpful info. More

by tfargojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Jan 25, 2024 -

Ira Mazda responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 19, 2024

Have 2 Mazdas bought here and have been servicing with them for years , with no issues and all concerns are addressed well , though at times it can get a lil pricey but overall they do a great job More

by Prad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antwan Lawson
Jan 23, 2024 -

Ira Mazda responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 18, 2024

I’ve always been treated well at this Mazda dealer. Nathaniel Lopez was my advisor and he was professional, friendly and courteous. I’ve had Mr. Lopez as an advisor in the past and he is always a pleas More

by Richiemaridee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez.
Jan 24, 2024 -

Ira Mazda responded

We're thrilled to hear that you've always been treated well at our Mazda dealership! It's great that Nathaniel, your advisor, provided professional, friendly, and courteous service. We're pleased to know that Mr. Lopez has consistently been a pleasure to deal with in the past. Thank you for choosing us, and we appreciate your positive feedback. We look forward to serving you again in the future!

January 17, 2024

Amazing Wonderful service starting with Justin Robbin's treating me like Queen Royalty and giving me different options for payment on how and when to give the necessary repairs to my car. The waiting room More

by Raquel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi Downing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Lebert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kayshawn Jolly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Kusnirsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Ira Mazda responded

We're thrilled to hear that you had an amazing service experience at Ira Mazda, starting with Justin's excellent customer service. It's great that you were treated like Queen Royalty and provided with different options for payment on necessary repairs. We're also glad to know that the waiting room and restrooms were clean, enhancing your overall experience. Thank you for choosing us, and we look forward to serving you again! Safe travels!

Jan 21, 2024 -

Raquel responded

Thanks again for your time

January 17, 2024

I have had consistently positive experiences with having my car serviced here. Nathaniel went above and beyond to ensure that all of my car concerns were addressed today. I will not take my car to be servi More

by Christine D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel in service
Jan 21, 2024 -

Ira Mazda responded

We're thrilled to hear that you've had consistently positive experiences with servicing your car with us. It's fantastic that Nathaniel went above and beyond to address all of your car concerns during your recent visit. We appreciate your loyalty. Thank you for choosing us, and we look forward to continuing to provide you with excellent service! Safe travels!

January 15, 2024

Very professional service. Very knowledgeable service department, very nice waiting room, very clean facility. I will go back there for service. More

by vijomo19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
Jan 18, 2024 -

Ira Mazda responded

It's great to hear that you received very professional service from our knowledgeable service department. A nice waiting room and a clean facility can add to the overall positive experience. We appreciate your business. We look forward to assisting you in the future.

January 15, 2024

Bought my car at another dealership and prefer working with Ira! We bought a 2nd car from them and get all our service done there. Nice people, easy to schedule, great customer service. More

by Roslindale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason - he was my primary POC and was absolutely fantastic
Jan 17, 2024 -

Ira Mazda responded

It's wonderful to hear that you prefer working with Ira Mazda, even though you bought your car at another dealership. The fact that you've purchased a second car from us and choose to get all your service done here speaks volumes about the positive experiences you've had. Having nice people, easy scheduling, and great customer service are key factors in building a strong and lasting customer relationship. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 14, 2024

Everyone we interacted with were very professional. However, the way appointments were scheduled was the worst I’ve ever had to deal with. My so called appointment for 1:00 meant nothing, I had to wait More

by maudeve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sullivan
Jan 16, 2024 -

Ira Mazda responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 17, 2024 -

Ira Mazda responded

Thank you for your feedback. I apologize that your service visit was anything but satisfactory. After reviewing your situation, we want to make things right. Please give me a call at 781-278-1324 or email me akushnirsky@iramazda.com, so we can make things right. Aaron Kushnirsky- Service Manager

January 14, 2024

Ira Mazda in Westwood is fantastic. They are accommodating, friendly, and very helpful. Any service recommended they explain the importance and at what mileage you should get the serv More

by Lisakfam4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Jan 18, 2024 -

Ira Mazda responded

It's wonderful to hear about your positive experience with Ira Mazda. It's great that you had a positive interaction with John. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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