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Prime Mazda - Service Center

Westwood, MA

4.8
468 Reviews

468 Reviews of Prime Mazda - Service Center

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July 30, 2025

Always a very pleasant experience when I have to visit Ira Mazda (it's usually to have my CX-5 serviced More

by garycedrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

Was able to get a last minute appointment for an oil change. Never had a bad experience. Both the sales staff and service department work to accommodate the customer’s needs. More

by carolynahil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 27, 2025 -

Ira Mazda responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Ira Mazda

July 24, 2025

John is the best service adviser there! ! Very knowledgeable and got me in and out quickly for an oil change. Highly recommend him he knows what he’s talking about. More

by ncraig5474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John from service department
Jul 27, 2025 -

Ira Mazda responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Mazda. If you have any further questions, please give us a call. We're always happy to help!

July 22, 2025

I have had great experiences when dealing with the service department. I have had to bring my car in twice and have had no issues. More

by kissyb66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 23, 2025 -

Ira Mazda responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 20, 2025

The service advisor was able to fit my car in for service the same day, and really listened to what was going on with my car issues, explained my options clearly, and even offered me a coupon. Overall, a gre More

by DTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
Jul 21, 2025 -

Ira Mazda responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Mazda. If you have any further questions, please don't hesitate to reach out!

July 19, 2025

Took my car for service today and the service person John is always a pleasure to work with. He’s very courteous, keeps me update on the status of my vehicle. It’s always a welcoming atmosphere. More

by Marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales
Jul 21, 2025 -

Ira Mazda responded

Hello Marshall, thank you for your kind review; we are happy to pass along your comments to John here at Ira Mazda! If you have any further questions, please don't hesitate to reach out!

July 17, 2025

Over the years, I have appreciated the friendly staff and the transparency of their video messages showing us the specific areas our car needs work. I’ve found them trustworthy and despite having dealerships More

by inpaik
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John (Service)
Jul 19, 2025 -

Ira Mazda responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help

July 17, 2025

I was treated with respect except for Levi. Paul and Adam were the individuals who mostly showed that they wanted and valued me as a new customer. Being valued is what you expect from a busine More

by pharris46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Dumas
Jul 19, 2025 -

Ira Mazda responded

Hi, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help

July 17, 2025

Efficient, went over service report, answered all questions asked. Had a loner ready. Thank you More

by rstearfun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service: Andrew
Jul 19, 2025 -

Ira Mazda responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

July 16, 2025

I’ve been a loyal customer of Ira Mazda since 2019 with both of my Mazda vehicles, and they’ve consistently delivered outstanding service every time. Today was no exception. John Sullivan, my service ad More

by npai1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan, Service Advisor
Jul 19, 2025 -

Ira Mazda responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Mazda. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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