Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Manchester
Bedford, NH
1,211 Reviews
Here at Ira Lexus of Manchester, we’re one of the premier Lexus dealerships serving the communities of Bedford, Merrimack, and Manchester, NH. We’d like to tell you a little more about us.
We’re a full-service Lexus dealership, which means that we cover all the bases. Trust us. When you hear us say that we cover all the bases, we’re not talking about a home run. We’re talking about a grand slam!
We’ve got a massive inventory of NEW, USED, AND CERTIFIED LEXUS VEHICLES. We’ve created a streamlined financing process that’ll make securing an auto loan or lease an absolute breeze. And we feature a state-of-the-art service center, where our expert automotive technicians can take care of any Lexus problems.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,211 reviews
October 23, 2024
They worked wonders for me and got me into a brand new 2025 Lexus NX. Corey Bowman was very helpful and a pleasure to work with. Don't hesitate to go to Lexus of Manchester. You won't be sorry, they're nu 2025 Lexus NX. Corey Bowman was very helpful and a pleasure to work with. Don't hesitate to go to Lexus of Manchester. You won't be sorry, they're number one in my book! More
by Harold L Fisher Jr
October 15, 2024
Hate to say this but salesperson unresponsive twice. Initial meeting weeks ago gave him my contact information and never heard back; he said he lost or misplaced it. Couple weeks later have been tryin Initial meeting weeks ago gave him my contact information and never heard back; he said he lost or misplaced it. Couple weeks later have been trying to arrange 2nd meeting for a test drive even via phone today at 1 PM, his idea, but was brushed off a couple of times via texts and never had the phone call. It's clear he doesn't want to or doesn't know how to sell me an NX 250 or NX 350 so will be trying other dealerships. More
by jzidek
Employees Worked With
September 30, 2024
They didn't waste our time but had the cars we wanted to see lined up, gave us answers about pricing quickly, and moved the buying process along. I would go back for my next car. see lined up, gave us answers about pricing quickly, and moved the buying process along. I would go back for my next car. More
by Reviewer
Employees Worked With
May 18, 2024
Buyers beware. I've purchased over 20 vehicles, and Lexus of Manchester, specifically Nigel Long, provided the worst post-sale service I've ever experienced. I b I've purchased over 20 vehicles, and Lexus of Manchester, specifically Nigel Long, provided the worst post-sale service I've ever experienced. I bought my car from them along with an extended warranty and tire and wheel protection. When it came time to use my tire and wheel protection, they showed their true colors. Initially, they tried to deny my wheel claim, stating they would only cover wheels if they no longer hold air. However, there is no such exclusion in the contract. The contract explicitly states: "Tire and Wheel Standard Coverage: The coverage provided by this agreement will reimburse you for the costs associated with the replacement of a tire or wheel that is attached to the vehicle and is damaged as a result of operational or structural failure due to a defect in material or workmanship." Once we got past that, they claimed they wouldn't cover the wheel because it was an aftermarket wheel. Before signing, I had confirmed with the F&I manager that any wheel on the car would be covered, as I always use two sets of wheels, one with winter tires. The contract states: "a tire or wheel that is attached to the vehicle" with no exclusions for aftermarket wheels. Keep in mind, we were five months into the claim with no resolution and continuous attempts to deny my claim. I had enough at this point and informed them that if this was not resolved that week, I would open a Deceptive and Unfair Business Practices case against them and Lexus with the New Hampshire State Attorney General's Office. This finally got their attention, and after over five months, they agreed to replace the wheel. It's absolutely nuts that it took this long, and they only did this since they knew they would be found responsible by the AGs office and subject to pay me triple damages plus fines. To be clear, they only finally covered the wheel to save their own buts. They ordered a wheel, and I asked them to ship it to my house as I was done dealing with this dealership. I also told them I'd come to pick up my wheels that day. Nigel Long, the general manager, replied, stating they would be open until 6 PM that same day. Imagine my surprise when I drove an hour to get there, arriving at 4:30 PM, only to find the dealership closed, locked, and all lights off. I called and emailed, but received no reply. Over the next five days, I called multiple times, left messages, and sent multiple emails, all with no response. When Nigel finally replied, I asked him to bring the wheels to me since they have drivers on staff. My reasoning was that I had made a two-hour round trip for nothing because they mistakenly closed early without informing me. Nigel was adamant that he did not make a mistake and insisted that I drive back up there again. Overall, this was a terrible experience. There is no point in talking to Nigel again, but if his direct boss or someone above him wants to reach out to discuss this further and attempt to make it right, I'd be happy to speak. More
by ZG
Employees Worked With
May 16, 2024
Excellent service department. Laurie understands the importance of customer care. She spells it out to the client. I will be back. Thank you Laurie understands the importance of customer care. She spells it out to the client. I will be back. Thank you More
by philcoop
Employees Worked With
May 13, 2024
Buying our car was a troublefree experience. From initial intro to test drive to negociation trade in and delivery evertything was as expected and painless. The environment is. Lean and bright From initial intro to test drive to negociation trade in and delivery evertything was as expected and painless. The environment is. Lean and bright and everyone was pleasant and helpful. Once we decided what we wanted they found us the exact car we wanted. Highly recommended. More
by Meg D
May 11, 2024
The service advisor, Laurie, is very nice and professional. She inspected my SUV quickly and gave me clear list to be maintained. professional. She inspected my SUV quickly and gave me clear list to be maintained. More
by Jian Pan
Employees Worked With
May 11, 2024
They are friendly, efficient and very professional. Staff goes out of their way to make you comfortable and get things moving quickly. I highly recommend this dealer Staff goes out of their way to make you comfortable and get things moving quickly. I highly recommend this dealer More
by Kkaminski3
Employees Worked With
Sean messenger
May 10, 2024
Always friendly and honest. The waiting area is clean and welcoming. Service is top notch! The waiting area is clean and welcoming. Service is top notch! More
by marycconstance
May 10, 2024
Worked with a new service rep today- Eddie. He was great. Very professional, polite, helpful - talked through all the recommendations. Thanks! He was great. Very professional, polite, helpful - talked through all the recommendations. Thanks! More
by lostboynh
Employees Worked With
Eddie
