Ira Lexus Danvers - Service Center

Rude, Rude, Rude! I was at the end of my lease, and needed to turn in my car as I had already leased from Mercedes Burlington which is an example of what a luxury deale I was at the end of my lease, and needed to turn in my car as I had already leased from Mercedes Burlington which is an example of what a luxury dealership should be. Anyways I had called to inquiry about what to do as I was not familiar with what needed to be done. I was set up with a girl Nicki whom I was told was the lease end turn in manager. She sounded really rude on the phone, like I was bothering her with my question and trying to schedule a day to drop off my lease. I figured maybe she was having a bad day like us women sometimes do so I didn't make a big deal of it because I just wanted to schedule a turn in. On the day of my scheduled turn in I walked into the showroom, and was greeted by who I am guessing was a salesman and asked if I needed help. I told him what my purpose was at the dealership and he then pointed to the receptionist area. I could tell once he figured out I was not there to buy a car he wanted absolutely nothing to do with me and brushed me off. I then go to the receptionist ask for Nicki and I'm told to have a seat as it will be a while. I'm wondering how this is possible as I've made an appointment, but I do as I'm told and wait patiently in the front seating area. I'm sitting for 30-40 mins until I can't take the waiting game anymore, and again ask the receptionist who is too busy on her cell phone instead of addressing customers to notice I'm still waiting for the infamous lease end manager. After I make her aware that I've been waiting for a while, Nicki finally emerges. Without even saying hello, or an apologizing for the wait she says: "where's your car? And your registration?" I was baffled by this extremely rude and arrogant girl. After all she was the one who made me wait, and if anyone should have had an attitude it should have been me, not her! To make a long story short something is clearly broken at this dealership, as a woman who runs and manages her own business. The people at this dealership seem too entitled and arrogant to see their own feet, you would think the floors were made of gold. Whoever is the owner of this dealership, this place needs a severe reality check of all its employees. The customer is not a hinderence to your daily work, we are the reason you have work to begin with. The only good experience I will say I had, was with whom I'm guessing was a new employee on the job. A nice young man who was commanded to remove my plates for me was the only staff member who had any customer service skills. In close, avoid this dealership until the staff gets an overhaul. More

Place is a joke! I bought a tire senser for my rx350, my mechanic near my house to install for me and my Mechanic founding out that's only half the part, couple things I bought a tire senser for my rx350, my mechanic near my house to install for me and my Mechanic founding out that's only half the part, couple things should be attached to the air senser is missing. So we have to go with the after market senser which I don't like to use. So I'm going back to Danvers Lexus dealer and explaining this to the parts department, the guy behind the counter he think I found this part "the senser" of the street. I'm very disappointed and not even to say they makes a mistake and apologize, not professional at all. No star at all if I able to do. More

Excellent service over 15 years with six Lexuses We have been driving Lexus vehicles since 1991. We've owned seven vehicles -- two LSs, two LXs, and three GSs. We moved to New Hampshire from Californ We have been driving Lexus vehicles since 1991. We've owned seven vehicles -- two LSs, two LXs, and three GSs. We moved to New Hampshire from California in 1997, and we've used IRA Lexus in Danvers, MA, for service and sales since about 2001. We have been fully satisfied in all respects. The Service Advisors are courteous, professional and trustworthy. We heartily recommend IrA Lexus to Lexus owners, who will not be disappointed. More

Thank you Mr. Deangelis Excellent service advisor! The service advisor which I've done business with in the past, is the best! His name is Brendan Deangelis . This is the 2nd time that my car has been The service advisor which I've done business with in the past, is the best! His name is Brendan Deangelis . This is the 2nd time that my car has been in for mandatory service, and I cannot thank him enough for all of his hard work. He does a very good job there, at Ira. He stands by his word, and gets the job done effectively and on time. Five Stars to you, for always making my experience super. P.S. Thank you for always delivering my car shiny and spotless. I really do appreciate that!! Best regards, Jennifer M. Medeiros More

Very reliable and good service Brendan Deangelis is a very professional service consultant. All my questions were answered with explanations needed. Brendan was suggesting a repair Brendan Deangelis is a very professional service consultant. All my questions were answered with explanations needed. Brendan was suggesting a repair of a hatchback, which was not urgent without pushing, or “dramatizing” the situation. However the repair of rear-breaks was explained to me in terms that were convincing. Overall, his handling of service is very good. This is not first time I was served by Brendan and as before the service make me feeling that I can trust Ira Lexus. Sam Mil’shtein More