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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
957 Reviews
Call Service Center (978) 739-8705

957 Reviews of Ira Lexus Danvers - Service Center

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July 21, 2023

Called in last minute for oil change so I could go on a last minute trip, they took me right in, did my oil change tire rotation and on my way within 2 hours of my call. Thank you More

by Rhonda.anderson1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Piobesana
Report | Print
Sep 01, 2023 -

Ira Lexus Danvers responded

We were pleased to hear that we could provide a quick and efficient service. It was a pleasure to assist you and we appreciate your business. Thank you for the Five Stars!!

July 20, 2023

What happened to the Ira Lexus quality of service? Upselling, poor interior cleaning! The only excellent service is Jennifer at check in and check out. This is my 3rd Lexus and I will not be going bac More

by marchelelayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer @ check in/out EXCELLENT
Report | Print
Oct 23, 2023 -

Ira Lexus Danvers responded

Thank you for providing feedback regarding your last service visit. We apologize for the oversight in cleanliness and would like to review the details regarding the recommended work. Please reach out directly to our service management team. Joan Smith, joans@group1auto.com or 978-739-8618. Thank you.

July 20, 2023

Excellent service. From the person who greeted me to the checkout were very professional and pleasant More

by D.favuzza deecap7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Cassidy, Jeremy Bressler
Report | Print
Jul 28, 2023 -

Ira Lexus Danvers responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 18, 2023

Had a great experience for my maintenance appointment. Kyle was super helpful and friendly. The dealership was clean and quiet for me to do my work while waiting. Well done, Lexus! More

by KHsueh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn
Report | Print
Aug 14, 2023 -

Ira Lexus Danvers responded

We are very pleased to hear that we could provide you with a great service experience! It was also nice to hear that Kyle met your expectations. Ira Lexus of Danvers appreciates your business and we look forward to the opportunity to assist you again in the future.

July 17, 2023

Very friendly and knowledgeable people. Fist service experience very good and on time. Waiting area is excellent More

by jdascoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Jul 28, 2023 -

Ira Lexus Danvers responded

We appreciate your positive review about your recent experience with us!

July 17, 2023

My service advisor Jen was wonderful and I got in and out for my state inspection More

by cgoodhue02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Perry , Rick Kizner
Report | Print
Jul 29, 2023 -

Ira Lexus Danvers responded

We are very happy we could provide you with a positive experience!

July 14, 2023

I called in the morning and received immediate and accommodating same day service with Mark. After I left my car Mark called with recommendations for the necessary services due at this time. I was ple More

by Enkermet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Jul 14, 2023 -

Enkermet responded

I finally found the review request in my text message. Sorry for the delay in filling it out but I did respond as soon as I came across it. Please let Mark know I was able to find it and complete it, as I don’t want his reputation unnecessarily affected negatively due to my delay. Thank you.

Jul 14, 2023 -

Ira Lexus Danvers responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

July 12, 2023

Good desk service, calls with follow up and explanation of problem Fast diagnostic review , sends video of problems Quick repair More

by VPJ
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Jul 12, 2023 -

VPJ responded

Good desk service by Kyle. He follows up with explanation of the problem. Problems have been quickly diagnosed by the service department and are resolved in a timely manner.

July 11, 2023

Always helpful and supportive, good employees and service culture. Would recommend to anyone. Thanks again. More

by john6824
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Jul 25, 2023 -

Ira Lexus Danvers responded

We are thrilled that you had a pleasant service visit!

July 11, 2023

My service maintenance alert activated while on vacation in New England. Excellent experience with Assistant Service Manager Jennifer Perry who arranged for extensive 60k work with no prior appointment. I w More

by chuckstick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Aug 09, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you are pleased with the service provided by Jennifer Perry. Our top priority is to ensure your satisfaction, and we are pleased that she was able to help you keep to your travel schedule. DEALERSHIP appreciates your business and we look forward to assisting you again. Thank you for your Five Star review!

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