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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
898 Reviews

898 Reviews of Ira Lexus Danvers - Service Center

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August 02, 2023

I’ve been coming here for over 10 years. They consistently have great service managers that communicate well with the clients. Love the loaner program as well the lounge. More

by Bltmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Aug 08, 2023 -

Ira Lexus Danvers responded

Thank you for your kind words and this wonderful review!

July 30, 2023

Everyone that I dealt with was been very helpful and polite. I feel very comfortable with talking to staff. More

by Ladyhood32012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Aug 02, 2023 -

Ira Lexus Danvers responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 29, 2023

Excellent service. All advisors are welcoming and knowledgeable. I enjoy the service provided. Been leasing Lexus vehicles since 1999 More

by Joan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry, Mark Mclean, Tom Middleton
Aug 04, 2023 -

Ira Lexus Danvers responded

Hi Joan! We're so happy we are able to help you out!

July 28, 2023

Thorough inspection and great customer service. It was nice being provided a free loaner car too. More

by rjmunsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Aug 08, 2023 -

Ira Lexus Danvers responded

We appreciate your positive review about your recent experience with us!

July 28, 2023

I have always had very good service at Ira in Danvers. Their service staff are great! More

by Philmacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
Aug 08, 2023 -

Ira Lexus Danvers responded

We're happy to hear you had such a positive experience with our team!

July 27, 2023

Scheduling service is easy. They explained what was needed and exactly how much it was going to cost. I was kept up to the minute with progress and work was completed quickly. M More

by johnschillizzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn
Jul 30, 2023 -

Ira Lexus Danvers responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 25, 2023

Mark was a true professional and an asset to IRA Lexus in Danvers. He made sure my questions were answered and he kept me apprised of my service. More

by Jmacdonald8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Aug 01, 2023 -

Ira Lexus Danvers responded

We're happy you found our staff to be so supportive during your experience here at Ira Lexus.

July 25, 2023

Ira Lexus is consistently a solid ten in the service and parts departments, always friendly and informative. More

by gamstar2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan DeAngelis
Jul 28, 2023 -

Ira Lexus Danvers responded

We are very happy to have provided you with such a positive experience!

July 25, 2023

Great service! Delivered my car to my door because the wait was going to be longer than they thought. Dennis is a great service rep! More

by Noni-V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Palladino
Jul 28, 2023 -

Ira Lexus Danvers responded

We are glad we could help!

July 21, 2023

Service person was great. Payment was a little frustrating.. tried to pay on line. Was not working right. I now have a scratch on my car that was not there before.. waiting More

by Sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Aug 14, 2023 -

Ira Lexus Danvers responded

We strive to make sure you are satisfied with our services and welcome any feedback on ways we can improve. We apologize for any inconvenience you may have experienced on this visit, but please be assured, we will be looking into the issue. Thank you for your business and for taking the time to review our services. We hope to assist you again in the future.

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