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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
851 Reviews
Call Service Center (978) 739-8705

851 Reviews of Ira Lexus Danvers - Service Center

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July 14, 2023

I called in the morning and received immediate and accommodating same day service with Mark. After I left my car Mark called with recommendations for the necessary services due at this time. I was ple More

by Enkermet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Jul 14, 2023 -

Enkermet responded

I finally found the review request in my text message. Sorry for the delay in filling it out but I did respond as soon as I came across it. Please let Mark know I was able to find it and complete it, as I don’t want his reputation unnecessarily affected negatively due to my delay. Thank you.

Jul 14, 2023 -

Ira Lexus Danvers responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

July 12, 2023

Good desk service, calls with follow up and explanation of problem Fast diagnostic review , sends video of problems Quick repair More

by VPJ
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Jul 12, 2023 -

VPJ responded

Good desk service by Kyle. He follows up with explanation of the problem. Problems have been quickly diagnosed by the service department and are resolved in a timely manner.

July 11, 2023

Always helpful and supportive, good employees and service culture. Would recommend to anyone. Thanks again. More

by john6824
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Jul 25, 2023 -

Ira Lexus Danvers responded

We are thrilled that you had a pleasant service visit!

July 11, 2023

My service maintenance alert activated while on vacation in New England. Excellent experience with Assistant Service Manager Jennifer Perry who arranged for extensive 60k work with no prior appointment. I w More

by chuckstick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Aug 09, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you are pleased with the service provided by Jennifer Perry. Our top priority is to ensure your satisfaction, and we are pleased that she was able to help you keep to your travel schedule. DEALERSHIP appreciates your business and we look forward to assisting you again. Thank you for your Five Star review!

July 10, 2023

As always Jennifer (my service rep) was terrific, appointment for service was on time without a hitch. More

by richardmaggio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Jul 28, 2023 -

Ira Lexus Danvers responded

We're happy you found our staff to be so supportive during your experience here at Ira Lexus.

July 09, 2023

Greg is the best mechanic I have ever had. Able to explain things and very understanding. More

by dgorman.psyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Bowie, Jen and Nick
Report | Print
Jul 29, 2023 -

Ira Lexus Danvers responded

We are thrilled that you had a pleasant visit with Greg!

July 03, 2023

They provided excellent and professional service. Thru also kept me well informed about my car. More

by dddoucette5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Jul 07, 2023 -

Ira Lexus Danvers responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 03, 2023

Great service very satisfied with my service. They called and communicate every problem and suggest the needful ones. More

by Al
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Jul 07, 2023 -

Ira Lexus Danvers responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 03, 2023

Solid communication and a willingness to explore options is a benefit to the customer. The service advisors deliver top customer service. More

by Marsattaxmannadave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn
Report | Print
Jul 07, 2023 -

Ira Lexus Danvers responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We can't wait to see you again, have a great day.

June 30, 2023

I’ve been doing business with IRA for over 20 years and have always had great experiences. My service tech. Brendon DeAngelis in my opinion is the best More

by domg46
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brendon DeAngelis, Michael Carbone, Tom Middleton
Report | Print
Aug 02, 2023 -

Ira Lexus Danvers responded

Ira Lexus of Danvers is very grateful for your patronage and it is our pleasure to provide you with an exceptional service experience! We also appreciate that you acknowledge Brendon DeAngelis's dedication to his work. Thank you for your Five Star review and your business. Ira Lexus of Danvers will continue to look forward to the pleasure of serving you again in the future!

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