Ira Lexus Danvers - Service Center

I went to IRA Lexus for the 35k maintenance on my NX300. Mark McLean was my service representative. He was very communicative throughout the visit. He came out to the waiting room to talk to me about sugges Mark McLean was my service representative. He was very communicative throughout the visit. He came out to the waiting room to talk to me about suggested work (AC maintenance) and to get my approval. He was not pushy, which I appreciated. They gave me the option of taking a loaner but I chose to wait in the lounge. Typically the visits are less than 2 hours if you book early morning, so it’s easier to wait there. The lounge is stocked with snacks and drinks. There are charging stations that make it easy to work while you wait. They also have a couple of TVs. They wash the exterior and vacuum the interior of the car on every visit. It’s a QUICK wash and vacuum, so don’t expect anything close to a detail! More

I have been buying cars from this dealership for over 16 years now, they are great! years now, they are great! More

Excellent service, Mark was pleasant and got me in and out quickly, despite having computer issues. out quickly, despite having computer issues. More

Everyone is courteous and checked me in in a timely manner. The waiting room is comfortable and the wait was not long. manner. The waiting room is comfortable and the wait was not long. More

Jennifer the service rep was communicative , responsive , and very helpful throughout my service visit today. and very helpful throughout my service visit today. More

Dennis was great. Told us exactly what was going on and kept us updated the whole time. We didn’t wait but the service area is clean and there were snacks. Told us exactly what was going on and kept us updated the whole time. We didn’t wait but the service area is clean and there were snacks. More

Great repair service. Trustworthy and efficient. Comfortable waiting room. Brendan always takes good care of me. This is the only place I bring my cars for service. Trustworthy and efficient. Comfortable waiting room. Brendan always takes good care of me. This is the only place I bring my cars for service. More

Good customer service, nice reception and reasonable prices and kept me updated on the progress of the job at all times. prices and kept me updated on the progress of the job at all times. More

I enjoyed my waiting time every thing was nice and clean plus complementary refreshments good job plus complementary refreshments good job More

Brendan was my service advisor, he is always friendly and professional, keep me updated while waiting. professional, keep me updated while waiting. More