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664 Reviews of Ira Lexus Danvers - Service Center
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April 17, 2017
Place is a joke! I bought a tire senser for my rx350, my mechanic near my house to install for me and my Mechanic founding out that's only half the part, couple things I bought a tire senser for my rx350, my mechanic near my house to install for me and my Mechanic founding out that's only half the part, couple things should be attached to the air senser is missing. So we have to go with the after market senser which I don't like to use. So I'm going back to Danvers Lexus dealer and explaining this to the parts department, the guy behind the counter he think I found this part "the senser" of the street. I'm very disappointed and not even to say they makes a mistake and apologize, not professional at all. No star at all if I able to do. More
by Will K
Employees Worked With
Parts guy, Nikki Consosles
April 11, 2016
Excellent service over 15 years with six Lexuses We have been driving Lexus vehicles since 1991. We've owned seven vehicles -- two LSs, two LXs, and three GSs. We moved to New Hampshire from Californ We have been driving Lexus vehicles since 1991. We've owned seven vehicles -- two LSs, two LXs, and three GSs. We moved to New Hampshire from California in 1997, and we've used IRA Lexus in Danvers, MA, for service and sales since about 2001. We have been fully satisfied in all respects. The Service Advisors are courteous, professional and trustworthy. We heartily recommend IrA Lexus to Lexus owners, who will not be disappointed. More
by Spatz1946
Employees Worked With
Mark McLean
March 24, 2016
Thank you Mr. Deangelis Excellent service advisor! The service advisor which I've done business with in the past, is the best! His name is Brendan Deangelis . This is the 2nd time that my car has been The service advisor which I've done business with in the past, is the best! His name is Brendan Deangelis . This is the 2nd time that my car has been in for mandatory service, and I cannot thank him enough for all of his hard work. He does a very good job there, at Ira. He stands by his word, and gets the job done effectively and on time. Five Stars to you, for always making my experience super. P.S. Thank you for always delivering my car shiny and spotless. I really do appreciate that!! Best regards, Jennifer M. Medeiros More
by JMed29
Employees Worked With
Brendan Deangelis
October 17, 2015
Very reliable and good service Brendan Deangelis is a very professional service consultant. All my questions were answered with explanations needed. Brendan was suggesting a repair Brendan Deangelis is a very professional service consultant. All my questions were answered with explanations needed. Brendan was suggesting a repair of a hatchback, which was not urgent without pushing, or “dramatizing” the situation. However the repair of rear-breaks was explained to me in terms that were convincing. Overall, his handling of service is very good. This is not first time I was served by Brendan and as before the service make me feeling that I can trust Ira Lexus. Sam Mil’shtein More
by sammilshtein
Employees Worked With
Brendan Deangelis, service consultant; J.Hoang, technician
October 21, 2014
Service issue with headlight replacement and recall. Rick made me feel as though I was the most important customer of the day. There is nothing like the pampering from the dealership, including the choic Rick made me feel as though I was the most important customer of the day. There is nothing like the pampering from the dealership, including the choice of a loaner car. The perception that it is less expensive to use a third party vendor is unfounded. The experience is just way more fun. More
by mocamark
Employees Worked With
Rick Chase
October 07, 2014
Excellent Service I was having some problems with my car (Lexus) while in Danvers summer of 2014 and a friend recommended IRA Lexus. We live45 miles away. The service w I was having some problems with my car (Lexus) while in Danvers summer of 2014 and a friend recommended IRA Lexus. We live45 miles away. The service was impeccable and thereafter we have been coming back to IRA Lexus in Danvers. I have been helped by Brendan De Angelis and it is always a pleasure dealing with him. His knowledge and professionalism stands out and keeps us, the customers, assured our vehicle is in good hands. I would recommend any of my friends looking for a car to purchase or experience the service at IRA Lexus. Thank You. NOL 2014 More
by Duma719
Employees Worked With
Brendan DeAngelis
May 14, 2014
EXCELLENT SERVICE MAYBE BEST IN N.E. If you live in or around the Boston area this is hands down the best place for service I have been buying cars for 50 years "live more than 40 miles If you live in or around the Boston area this is hands down the best place for service I have been buying cars for 50 years "live more than 40 miles away" and cannot find a better place for service, for the last 7 years this is the only place that I trust, in knowledge, workmen ship, staff professionals, and getting the job done (the first time) in a timely matter THEY WILL STAND BY THERE WORK Thank you IRA LEXUS STEVE D. More
by bmw1992
February 07, 2014
I had service done on my vehicle and it is always a pleasure to deal with Mr. Adam Jensen. He is very knowledgeable and professional at what he does. I thank him for his honesty and integrity. I can't pleasure to deal with Mr. Adam Jensen. He is very knowledgeable and professional at what he does. I thank him for his honesty and integrity. I can't think of any other service manager I would go to- exceptional. More
by Annejh
Employees Worked With
Adam Jenson
May 09, 2012
Went to have a check engine light problem resolved. Received a call the next day that he had bad news for me and that the next step in the repair process was to have the complete exhaust system replace Received a call the next day that he had bad news for me and that the next step in the repair process was to have the complete exhaust system replaced at acost of $5600.00 because of exhaust leaks. Strange i could'nt hear any exhaust noise. It turns out that my vehicle had a ground problem that was the cause of the fault. I also discovered that when it comes to emission problems the IRA lexus is not an approved emmisions repair sevice center. Which makes me feel like I paid for a worthless diagnosis and the repair price was inflated in order to avoid fixing the real problem. More
by Barnab
Employees Worked With
Service Advisor
November 05, 2011
My duaghter's car had a oil leak that needed extensive time to fix. Thankfully, we had an extended warranty that covered the cost of all those hours of labor! My service advisor was Ben Perry, and he co time to fix. Thankfully, we had an extended warranty that covered the cost of all those hours of labor! My service advisor was Ben Perry, and he could not have been any more polite and helpful. I felt thouroghly taken care of and it was a pleasure to have had this problem with the car just to see that excellent customer service still exists. Also, being given a loaner car was a huge plus, as well as a nice ride More
by donnal65
Employees Worked With
Ben Perry
