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652 Reviews of Ira Lexus Danvers - Service Center
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March 24, 2016
Thank you Mr. Deangelis Excellent service advisor! The service advisor which I've done business with in the past, is the best! His name is Brendan Deangelis . This is the 2nd time that my car has been The service advisor which I've done business with in the past, is the best! His name is Brendan Deangelis . This is the 2nd time that my car has been in for mandatory service, and I cannot thank him enough for all of his hard work. He does a very good job there, at Ira. He stands by his word, and gets the job done effectively and on time. Five Stars to you, for always making my experience super. P.S. Thank you for always delivering my car shiny and spotless. I really do appreciate that!! Best regards, Jennifer M. Medeiros More
by JMed29
Employees Worked With
Brendan Deangelis
October 17, 2015
Very reliable and good service Brendan Deangelis is a very professional service consultant. All my questions were answered with explanations needed. Brendan was suggesting a repair Brendan Deangelis is a very professional service consultant. All my questions were answered with explanations needed. Brendan was suggesting a repair of a hatchback, which was not urgent without pushing, or “dramatizing” the situation. However the repair of rear-breaks was explained to me in terms that were convincing. Overall, his handling of service is very good. This is not first time I was served by Brendan and as before the service make me feeling that I can trust Ira Lexus. Sam Mil’shtein More
by sammilshtein
Employees Worked With
Brendan Deangelis, service consultant; J.Hoang, technician
October 21, 2014
Service issue with headlight replacement and recall. Rick made me feel as though I was the most important customer of the day. There is nothing like the pampering from the dealership, including the choic Rick made me feel as though I was the most important customer of the day. There is nothing like the pampering from the dealership, including the choice of a loaner car. The perception that it is less expensive to use a third party vendor is unfounded. The experience is just way more fun. More
by mocamark
Employees Worked With
Rick Chase
October 07, 2014
Excellent Service I was having some problems with my car (Lexus) while in Danvers summer of 2014 and a friend recommended IRA Lexus. We live45 miles away. The service w I was having some problems with my car (Lexus) while in Danvers summer of 2014 and a friend recommended IRA Lexus. We live45 miles away. The service was impeccable and thereafter we have been coming back to IRA Lexus in Danvers. I have been helped by Brendan De Angelis and it is always a pleasure dealing with him. His knowledge and professionalism stands out and keeps us, the customers, assured our vehicle is in good hands. I would recommend any of my friends looking for a car to purchase or experience the service at IRA Lexus. Thank You. NOL 2014 More
by Duma719
Employees Worked With
Brendan DeAngelis
May 14, 2014
EXCELLENT SERVICE MAYBE BEST IN N.E. If you live in or around the Boston area this is hands down the best place for service I have been buying cars for 50 years "live more than 40 miles If you live in or around the Boston area this is hands down the best place for service I have been buying cars for 50 years "live more than 40 miles away" and cannot find a better place for service, for the last 7 years this is the only place that I trust, in knowledge, workmen ship, staff professionals, and getting the job done (the first time) in a timely matter THEY WILL STAND BY THERE WORK Thank you IRA LEXUS STEVE D. More
by bmw1992
February 07, 2014
I had service done on my vehicle and it is always a pleasure to deal with Mr. Adam Jensen. He is very knowledgeable and professional at what he does. I thank him for his honesty and integrity. I can't pleasure to deal with Mr. Adam Jensen. He is very knowledgeable and professional at what he does. I thank him for his honesty and integrity. I can't think of any other service manager I would go to- exceptional. More
by Annejh
Employees Worked With
Adam Jenson
May 09, 2012
Went to have a check engine light problem resolved. Received a call the next day that he had bad news for me and that the next step in the repair process was to have the complete exhaust system replace Received a call the next day that he had bad news for me and that the next step in the repair process was to have the complete exhaust system replaced at acost of $5600.00 because of exhaust leaks. Strange i could'nt hear any exhaust noise. It turns out that my vehicle had a ground problem that was the cause of the fault. I also discovered that when it comes to emission problems the IRA lexus is not an approved emmisions repair sevice center. Which makes me feel like I paid for a worthless diagnosis and the repair price was inflated in order to avoid fixing the real problem. More
by Barnab
Employees Worked With
Service Advisor
November 05, 2011
My duaghter's car had a oil leak that needed extensive time to fix. Thankfully, we had an extended warranty that covered the cost of all those hours of labor! My service advisor was Ben Perry, and he co time to fix. Thankfully, we had an extended warranty that covered the cost of all those hours of labor! My service advisor was Ben Perry, and he could not have been any more polite and helpful. I felt thouroghly taken care of and it was a pleasure to have had this problem with the car just to see that excellent customer service still exists. Also, being given a loaner car was a huge plus, as well as a nice ride More
by donnal65
Employees Worked With
Ben Perry
May 09, 2011
I purchased a 2011 RX350. The salesman was good, and we left satisfied. The service at Ira Lexus, however, leaves much to be desired. The entire service team is unpolished, unprofessional, sloppy and unf left satisfied. The service at Ira Lexus, however, leaves much to be desired. The entire service team is unpolished, unprofessional, sloppy and unfriendly. My service manager didn't even bother to introduce himself to me; no one could find my car after the after market options were installed; I returned for an oil change and couldn't believe how the salespeople talk in front of customers waiting for their vehicles. Communication amongst the service team appears to be completely disorganized. I definitely expect a level of service commensurate with the vehicle, and this is not the case. Come on, Ira. A fish rots from the head down. Get it together. More
by sawakenya
Employees Worked With
Unknown
November 16, 2010
I usually do not write reviews but I felt that I had to after the exceptional service that I received from Teresa Mullen at Ira Lexus.(back in September) I was in the middle of one of the worst days that I after the exceptional service that I received from Teresa Mullen at Ira Lexus.(back in September) I was in the middle of one of the worst days that I had ever had and the last thing I was looking forward to was bringing my Lexus GS in for service. As soon as I walked in the door I was met by Teresa and she could tell that I was having a bad day. She quickly brightened my outlook with her friendly greeting and things only got better from there. The only thing more impressive than her overall attitude was her outstanding knowledge of your product. I will admit that I consider myself a bit of an old-timer and was apprehensive about having a woman talk to me about servicing my car. Not only did Miss. Mullen answer every question that I had she got me on my way in a much shorter time than I expected. I was so impressed with her that I convinced two of my friends to buy from Ira Lexus. In this day and age of so many choices once I delt with Teresa Mullen the choice was simple. I will not bring my Lexus ANYWHERE else!!!!!! She is a true asset to Ira. More
by MarcD
Employees Worked With
Teresa Mullen
