Ira Lexus Danvers - Service Center

Prompt friendly service. Able to provide loaner car while working on my car. Kept me informed Able to provide loaner car while working on my car. Kept me informed More

I will go back for my next oil change my car looks brand new when they are done cleaning itVery cooperative and good service new when they are done cleaning itVery cooperative and good service More

Brandon, the service manager is very polite he explains about the service that I need and doesn’t try to sell me a service that I don’t need right away . The service dept is clean. Brandon gave me a loaner about the service that I need and doesn’t try to sell me a service that I don’t need right away . The service dept is clean. Brandon gave me a loaner car so I did not have to wait around all day More

Everyone is polite and helpful from beginning to end. The lounge is very convenient for customers to sit and wait and filled with all sorts of snacks and drinks. The lounge is very convenient for customers to sit and wait and filled with all sorts of snacks and drinks. More

Jenifer Perry is a pleasure to deal with. She was a large factor in our recent purchase of our sixth Lexus from this dealership. She was a large factor in our recent purchase of our sixth Lexus from this dealership. More

Good friendly, honest service, fair price, loaner car was very convenient. Kyle Quinn was great! very convenient. Kyle Quinn was great! More

The service was wonderful, just what you expect from Lexus. Jennifer, the service manager was extremely knowledgeable and explained everything concisely. Great customer service. I will return to Ira L Lexus. Jennifer, the service manager was extremely knowledgeable and explained everything concisely. Great customer service. I will return to Ira Lexus the next time my car is due for service. More

Left the car for a few items. Picked it up a couple were not shown as completed. I asked the assistant manager about 2 specific items requested ( and paid for) was told to speak t Picked it up a couple were not shown as completed. I asked the assistant manager about 2 specific items requested ( and paid for) was told to speak to my specific advisor when he returns Wednesday ( it’s Monday). Problem: I have already picked up car and now would have to return again to get these 2 items completed! Great dealership , don’t mind the occasional visit but route one traffic is tough ! I still would highly recommend. 5 stars usually but today’s experience 4 stars. More

The staff is extremely friendly and accommodating. They make it a very smooth and painless service experience. They make it a very smooth and painless service experience. More

They have great customer service The mechanics were relentless in chasing down an issue with my vehicle. They did find it! It took a few days but they gave me a loaner car which was greater appreciate relentless in chasing down an issue with my vehicle. They did find it! It took a few days but they gave me a loaner car which was greater appreciated. More