Ira Lexus Danvers - Service Center

TYNA TOEK is awesome. I brought my car here for service many time. Most of the time I get random advisor, but many time I end up TYNA TOEK. She is awesome. Very helpful I brought my car here for service many time. Most of the time I get random advisor, but many time I end up TYNA TOEK. She is awesome. Very helpful More

70,000 mile service Brendan D. does a great job assisting me with my service needs. Brendan is prompt getting back to me and keeps me in the know should anything arises Brendan D. does a great job assisting me with my service needs. Brendan is prompt getting back to me and keeps me in the know should anything arises regarding my service with no surprises. ***** More

Good Service Good service. Nice consultants. My car was always nice and clean. The only issue at that the dealer needs to improve is answering service. I called a Good service. Nice consultants. My car was always nice and clean. The only issue at that the dealer needs to improve is answering service. I called a few times, but nobody answer the calls, so I went down there and they left me in the waiting room for half an hour. More

I had a positive experience at Ira Lexus I had my car serviced . The staff was knowledgeable and professional. The waiting area is very comfortable. Overall , a great experience and would re I had my car serviced . The staff was knowledgeable and professional. The waiting area is very comfortable. Overall , a great experience and would recommend Ira Lexus to friends and family. More

Great service Always pleasant to deal with. Service fairly priced. Car is returned clean as a whistle. There is no reason to go anywhere else for service! Always pleasant to deal with. Service fairly priced. Car is returned clean as a whistle. There is no reason to go anywhere else for service! More

new lexus Very pleasant experience, went in for service and decided to trade it in for a newer one.Chuck Festa was great, knowledable,and not pushy at all.Also Very pleasant experience, went in for service and decided to trade it in for a newer one.Chuck Festa was great, knowledable,and not pushy at all.Also Hunter the tech specialist was great too, very helpful. More

Outstanding Service David Tabares is an outstanding representative for Ira Lexus.His professional knowledge and communication skills make his commitment to customer satis David Tabares is an outstanding representative for Ira Lexus.His professional knowledge and communication skills make his commitment to customer satisfaction an example for everybody. More

Nothing short of Excellent David T. is outstanding rep for IRA Lexus. Communication is outstanding and he keeps you updated and no surprises. He is able to obtain a courtesy v David T. is outstanding rep for IRA Lexus. Communication is outstanding and he keeps you updated and no surprises. He is able to obtain a courtesy vehicle when I need it which is critical for me to keep getting it serviced at IRA Lexus. More

Rude, Rude, Rude! I was at the end of my lease, and needed to turn in my car as I had already leased from Mercedes Burlington which is an example of what a luxury deale I was at the end of my lease, and needed to turn in my car as I had already leased from Mercedes Burlington which is an example of what a luxury dealership should be. Anyways I had called to inquiry about what to do as I was not familiar with what needed to be done. I was set up with a girl Nicki whom I was told was the lease end turn in manager. She sounded really rude on the phone, like I was bothering her with my question and trying to schedule a day to drop off my lease. I figured maybe she was having a bad day like us women sometimes do so I didn't make a big deal of it because I just wanted to schedule a turn in. On the day of my scheduled turn in I walked into the showroom, and was greeted by who I am guessing was a salesman and asked if I needed help. I told him what my purpose was at the dealership and he then pointed to the receptionist area. I could tell once he figured out I was not there to buy a car he wanted absolutely nothing to do with me and brushed me off. I then go to the receptionist ask for Nicki and I'm told to have a seat as it will be a while. I'm wondering how this is possible as I've made an appointment, but I do as I'm told and wait patiently in the front seating area. I'm sitting for 30-40 mins until I can't take the waiting game anymore, and again ask the receptionist who is too busy on her cell phone instead of addressing customers to notice I'm still waiting for the infamous lease end manager. After I make her aware that I've been waiting for a while, Nicki finally emerges. Without even saying hello, or an apologizing for the wait she says: "where's your car? And your registration?" I was baffled by this extremely rude and arrogant girl. After all she was the one who made me wait, and if anyone should have had an attitude it should have been me, not her! To make a long story short something is clearly broken at this dealership, as a woman who runs and manages her own business. The people at this dealership seem too entitled and arrogant to see their own feet, you would think the floors were made of gold. Whoever is the owner of this dealership, this place needs a severe reality check of all its employees. The customer is not a hinderence to your daily work, we are the reason you have work to begin with. The only good experience I will say I had, was with whom I'm guessing was a new employee on the job. A nice young man who was commanded to remove my plates for me was the only staff member who had any customer service skills. In close, avoid this dealership until the staff gets an overhaul. More

Place is a joke! I bought a tire senser for my rx350, my mechanic near my house to install for me and my Mechanic founding out that's only half the part, couple things I bought a tire senser for my rx350, my mechanic near my house to install for me and my Mechanic founding out that's only half the part, couple things should be attached to the air senser is missing. So we have to go with the after market senser which I don't like to use. So I'm going back to Danvers Lexus dealer and explaining this to the parts department, the guy behind the counter he think I found this part "the senser" of the street. I'm very disappointed and not even to say they makes a mistake and apologize, not professional at all. No star at all if I able to do. More