Ira Lexus Danvers - Service Center

Service I really enjoy all of the service staff when i go here with the service advisers etc. I notice with my current vehichle RX350 vs my prior LX570 the I really enjoy all of the service staff when i go here with the service advisers etc. I notice with my current vehichle RX350 vs my prior LX570 the do a horrible job at cleaning my vehicle. The vacuumed my car this time but they NEVER clean my dash boards or anything filthy very dissapointed. Tom Middleton and Brendon DeAngelis are very very pleasant to work with. More

Great experience Tyna from lexus was fantastic. She provided the type of service that keeps me coming back. I could not be more impressed with how incredibly efficient Tyna from lexus was fantastic. She provided the type of service that keeps me coming back. I could not be more impressed with how incredibly efficient she was and ensured all my service needs were covered More

Service was excellent Service was done in a timely and professional manner. The valet service was A+. Bill was most helpful in switching cars as I live in an apartment buil Service was done in a timely and professional manner. The valet service was A+. Bill was most helpful in switching cars as I live in an apartment building and he needed to get the car from the underground garage and he put the rental car in the garage for me More

Excellent service I have been religiously coming to Ira Lexus to get my car serviced for the five years, and I will continue to do that for foreseeable future. I have been religiously coming to Ira Lexus to get my car serviced for the five years, and I will continue to do that for foreseeable future. More

Great experience...1st time at Ira Great experience , Dennis was excellent and great to deal with.. car was in for 55,000 mile check up...Dennis was very attentive to my needs...why isn Great experience , Dennis was excellent and great to deal with.. car was in for 55,000 mile check up...Dennis was very attentive to my needs...why isn’t his name listed. More

Dependable Service I was relieved to be able to schedule service on a Holiday week. I even scheduled service using my phone. Once I arrived service agent was know I was relieved to be able to schedule service on a Holiday week. I even scheduled service using my phone. Once I arrived service agent was knowledgeable and efficient. I returned approximately 5 hours later and my car was not only ready but windows were clean inside and out, hand washed and wheel dressing applied. Can’t be more dependable than that! More

Excellent Service, completed when they said. Everything was on time, completed. Everyone was polite, helpful and curtious. Waiting area was neat, clean and well stocked. Easy to access high speed Everything was on time, completed. Everyone was polite, helpful and curtious. Waiting area was neat, clean and well stocked. Easy to access high speed internet More

My Review I always get 1st class service with Ira. The consultant explains the procedure clearly. The work done is always well documented. The waiting area is c I always get 1st class service with Ira. The consultant explains the procedure clearly. The work done is always well documented. The waiting area is comfortable. More

Quality service I have given the ratings shown because this is exactly what I experienced at this dealership. The friendliness and professionalism that I experienced I have given the ratings shown because this is exactly what I experienced at this dealership. The friendliness and professionalism that I experienced, is why I will continue to have my vehicle serviced at this dealership. More

Adequate Staff is very friendly, helpful and efficient. I don’t know who is responsible for the following deficiencies that I have noted, certainly NOT David, Staff is very friendly, helpful and efficient. I don’t know who is responsible for the following deficiencies that I have noted, certainly NOT David, my service adviser. My 2014 Lexus 300h needed a new gas cap as the old one was defective and causing the CEL to come on. The dealership had no part in stock and I had to return the next day for the new cap. The work took three minutes, the trip to and from the dealership took one hour. I think their parts inventory should be better. Several months previously I had a 5000 mile service performed. About 1500 miles after that the CEL came on. I returned to the dealership and learned that a software update was needed. That was done. Cost in money=$0, cost in time two and a half hours. I think Lexus/ dealership should have been aware that the update was due or coming and found a way to perform it or at least let me know it was coming so I needn’t be concerned when the CEL came on. The CEL, incidentally, is too vague and almost anything trips it. It always requires that I return to the dealership, often at an inconvenient time and always at a cost in my time. I’m sure that’s an engineering issue, not a dealership one, but it makes the product less reliable. More