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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
861 Reviews
Call Service Center (978) 739-8705

861 Reviews of Ira Lexus Danvers - Service Center

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November 22, 2023

The service at Lexus/Peabody is phenomenal. Dennis Pellagrino goes above and beyond for his customers. He’s great to work with. More

by Kaphelan30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DennisPellegrino
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Nov 29, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear about your phenomenal service experience at Ira Lexus of Danvers and especially about Dennis' exceptional service! When a service advisor goes above and beyond for customers, it truly enhances the overall experience. Thank you for your business!

November 21, 2023

I had the transmission oil flush and replacement. The service advisor Mark was helpful and provided detail when I asked for update. The work took a bit longer than I was told but it looked like the More

by Istwofivezero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Nov 23, 2023 -

Ira Lexus Danvers responded

It's great to hear that Mark was helpful and kept you informed during the transmission oil flush and replacement. Sometimes, thorough work can take a bit longer, but it's reassuring when it results in a job well done. Thank you for your business!

November 21, 2023

IRA Lexus of Danvers service department has a fantastic team providing a great experience. Beginning with the scheduling rep through the service coordinator to the valet everyone was professional, I wou More

by dave.silvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Nov 23, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

This is my second Lexus, and have been very satisfied with their service. Employees are always very friendly and knowledgeable More

by lois.goral
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Budrey
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Nov 21, 2023 -

lois.goral responded

This is my second Lexus, and have been very satisfied with their service. Employees are always very friendly and knowledgeable

Nov 21, 2023 -

lois.goral responded

This is my second Lexus, and have been very satisfied with their service. Employees are always very friendly and knowledgeable

Nov 22, 2023 -

Ira Lexus Danvers responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your continued business and look forward to your next visit!

November 21, 2023

Very slow to wait on me when I arrived, that needs to improve, basically ignored More

by kdasho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Nov 23, 2023 -

Ira Lexus Danvers responded

Thank you for your comments regarding your last service visit. We apologize for the extended wait times and will work with the team to address the wait times. Please reach out to our service management team to review this with you in more detail. Rick Chase, rchase@group1auto.com or 978-739-8619.

November 20, 2023

Dennis in service took care of us, as always! Ira Lexus has done an amazing job of helping keep our 19-year-old LS430 running like it did the day we bought it new. More

by joshuaawarren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Report | Print
Nov 21, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Dennis provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 19, 2023

This is the third Lexus I have purchased and gotten service at Ira Lexus in Danvers. A reputable and well run business. They've had me as a customer for something like 15 years! Dennis Pellegrino, the More

by jimpanagas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Report | Print
Nov 21, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear about your long-standing positive relationship with Ira Lexus of Danvers! Fifteen years as a loyal customer speaks volumes about the quality of service and trust you've built with us. Dennis' consistent care and service must have been a significant factor in keeping you satisfied. Thank you for your business!

November 18, 2023

Excelllent service it’s took a little bit longer What I was expecting but excellent service Thanks so much More

by mrodriguez661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
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Nov 21, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

Great customer service. Efficient communication and comfortable waiting area. Appreciate the loaner car and car wash. More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Cassidy
Report | Print
Nov 18, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

No loaner car available. Brendan the service rep is always great . they took care of all my issues More

by rschale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deangelis. Brendan
Report | Print
Nov 21, 2023 -

Ira Lexus Danvers responded

We apologize there wasn't a loaner car available. It's fantastic to hear that you had a great experience and that Brendan provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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