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653 Reviews of Ira Lexus Danvers - Service Center
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September 18, 2022
SHOCKED & DISAPPOINTED. On 9/3/22, my car was towed into Ira Lexus of Danvers because it would not start. On 9/6/2022, the dealership tried to charge me $821.04 to insta On 9/3/22, my car was towed into Ira Lexus of Danvers because it would not start. On 9/6/2022, the dealership tried to charge me $821.04 to install a new battery and replace what they said was a hopelessly corroded positive battery terminal, saying the car would not run without the work. I declined, paid the $195 they charged me for "diagnostics", and took the car for a 2nd opinion. Less than 1 hour after I left the dealership, another licensed shop gave me a printout indicating "good battery", and said there was no problem whatsoever with the terminals or connections. It turns out that the only reason the car would not start was that I had been trying to use an unprogrammed spare key. The car starts and runs fine using my usual key- which I had already provided to the dealership the day before with the request that they try it first before doing further diagnostics. I immediately drove the car (that was- and still is- running just fine) back to the dealership, showed them the printout from the other mechanic, and asked for my money back. They claimed their instruments had shown that the battery was bad. I'd like to believe this was an honest error, but I have no explanation as to how they could have seen extensive corrosion where there is none, and how they did know that the only "fix" needed was to use the correct key (with which they had been provided). To their credit, they immediately refunded the $195 diagnostic fee I had paid. Sadly, I'm not sure they will ever be able to restore my faith in either their expertise or their honesty. I am beyond disappointed to lose what had previously been a trusted and respected resource. I would have expected, after an experience like this, to be contacted by the service manager, but no one reached out. I'm happy to provide full documentation of this experience to anyone who is interested. (Note: the "service advisor" I worked with primarily is not listed here, but your system won't let me submit this review without rating an employee. So I have rated a nice woman at the checkout desk who has been a friendly face over the past years.) More
by EG
Employees Worked With
"Tofer", "Mark" (do not recall his last name)., Linda Lange
July 12, 2022
Great services, bought a new Lexus last July2021, super experience. Went for 10k service Mark McLean.. A++.. thank you Mark!! Ira Lexus /service top notch!! Tim experience. Went for 10k service Mark McLean.. A++.. thank you Mark!! Ira Lexus /service top notch!! Tim More
by Tjnn97
Employees Worked With
Mark Mclean
November 20, 2021
I recently brought my 2019 Lexus RX350 in for service, Brendan DeAngelis was the service manager that handled everything. Brendan as always was very pleasant and professional, explaining what was going Brendan DeAngelis was the service manager that handled everything. Brendan as always was very pleasant and professional, explaining what was going to be done and the pricing. He had my loaner vehicle ready which was clean and gased. When the service was completed Brendan called and let me know. I also received a follow up text to make sure everything was good and if there were any questions. My vehicle was cleaned as a courtesy. I would highly recommend Ira Lexus and Brendan DeAngelis. A plus for always taking that extra step. More
by richneck21
Employees Worked With
Brendan DeAngelis
July 01, 2021
I am in the automotive industry myself. I have access to VERY good pricing on service and parts due to the connections I have made. I still choose to bring my vehicle (which I purchased here as well complet VERY good pricing on service and parts due to the connections I have made. I still choose to bring my vehicle (which I purchased here as well completely seamlessly) here for service. Their promptness, attentiveness, amenities, atmosphere and professionalism, coupled with very competitive pricing makes it a no-brainer for me to continue to service my vehicle here. Ira Lexus makes both purchasing and servicing a vehicle (a vehicle of outstanding quality, mind you) a process that will interfere with your day to day life as little as possible while also providing the best experience. Notable xxxxxxgo to John Ponce from sales and Barry from service for continually contributing to my experience in a positive way. More
by Siraco
Employees Worked With
Barry
June 23, 2021
I always have a fantastic experience at Ira Lexus. I bought the car from Jaime De-Lacruz, he was very kind, professional, attentive and I got an absolutely incredible deal. I’d recommend him to anyone. bought the car from Jaime De-Lacruz, he was very kind, professional, attentive and I got an absolutely incredible deal. I’d recommend him to anyone. The service department is also phenomenal. Jen and Tina are typically who I work with. They’re very kind, professional and prompt in response. I brought my car in recently for service to get the fuel pump recall taken care of and I was very impressed with how quickly everything was done. They even cleaned it and it looks 100% better than when I dropped it off. Very impressed! Will definitely be back! More
by swalshq795
Employees Worked With
Jen, Tina, Jaime De La Cruz, Joan Smith
February 02, 2020
Shameless Dealership The moment I bought a car from this car dealership, my nightmare started. It was a used 2013 IS250 Lexus, but I trusted them saying it was a "Lexus Ce The moment I bought a car from this car dealership, my nightmare started. It was a used 2013 IS250 Lexus, but I trusted them saying it was a "Lexus Certified Car. They even persuaded me into buying warranty at extra cost. It did not take long before the car started having trouble. I am very busy that usually my wife brought the car to their service center to get it fixed, they always charge a lot of money. They seem to even charge for the parts that are supposed to be covered by our car warranty. How can a customer know whether a part is covered or not covered? One time I complained (over the phone because my wife does not speak English well), "I bought a warranty, isn't it covered by warranty?" The mechanic replied, "Oh, I'm sorry, it's my mistake. It's covered. However, still other parts are not covered, you need to pay money." Every time my wife brings the car to service center, without fail they charge for every possible reason imaginable as a pretext to rip us off. Actually they ripped us off by selling a lemon and now they are earning money charging service fees for the lemon. This car is really a money guzzler! Recently when the car's tire was damaged by road hazard, I called them asking regarding tire warranty. A guy told me that if it was caused by road hazard, it would be covered by tire warranty. When I asked them to check when our tires were replaced there giving the information of the car, he denied that tires had ever been replaced by them. My wife drove the car to Water Town Lexus because to my memory all of the four tires were placed either at Ira Lexus or Water Town Lexus. At the Water Town Lexus my wife was told that those tires were replaced by Ira Lexus. Wither their permission she took a photo of their screen showing this information. Ira Lexus lied to me! She wasted her time driving all the way to Water Town Lexus. When she returned and showed the evidence (the photo), this time they refused to replace it with warranty saying "the warranty policy has been changed, further more tire has only a small nail in it. We can fix it." and they just sealed the tire and charged my wife again for repair. When my Honda got a flat tire from a nail and brought it to Costco because I bought my car tires there, they replaced it with a brand new tire without hesitation. Of course without fee for labor. My Honda CRV 2011 is running well without any trouble and even when I visit occasionally Honda Service for some signs on the control panel, they never overcharge me like Ira Lexus does. This car is actually two years older than Lexus 2013 IS 250, but rarely causes trouble and even when it does, Honda Service Center at Burlington never overcharge me. If someone asks me a second opinion about this car dealership, I would give them 1 or 0 start because if someone naïve like me buy a car here, I bet their nightmare will start sooner or later and they will regret for the rest of the life of the car. After I posted my review on google, the manager (Rick Chase) of the service center replied to the review stating they apologized for my experience and stated they would like to try and resolve the issues. Actually I did not expect at all and I did not contact him. However, the car acted up again and this time the battery was dead. AAA technician came to jumpstart it. When he inspected the car he said car battery’s life remained less than 11% and it should be replaced ASAP. He added that as the battery is less than 3 years old (actually the technician was very surprised that the battery’s life remained just 11% given that it was replaced less than 3 years ago and said I would not pay any money as the battery’s warranty is 84 months (7 years). For this reason I contacted him regarding the battery, tires and other services, he frustrated and upset me all the more by stating he would charge me 50% of the battery’s price and $39.95 for labor for replacement of battery despite it being still under warranty, also refused to compensate for other things including tires which were under warranty. I would leave it to your judgement whether you would buy or fix car in this car dealership. If I were you, I would say, “Over my dead body!” More
by Jacob
Employees Worked With
Rick Chase
February 01, 2020
Shameless Dealership The moment I bought a car from this car dealership, my nightmare started. It was a used 2013 IS250 Lexus, but I trusted them saying it was a "Lexus Ce The moment I bought a car from this car dealership, my nightmare started. It was a used 2013 IS250 Lexus, but I trusted them saying it was a "Lexus Certified Car. They even persuaded me into buying warranty at extra cost. It did not take long before the car started having trouble. I am very busy that usually my wife brought the car to their service center to get it fixed, they always charge a lot of money. They seem to even charge for the parts that are supposed to be covered by our car warranty. How can a customer know whether a part is covered or not covered? One time I complained (over the phone because my wife does not speak English well), "I bought a warranty, isn't it covered by warranty?" The mechanic replied, "Oh, I'm sorry, it's my mistake. It's covered. However, still other parts are not covered, you need to pay money." Every time my wife brings the car to service center, without fail they charge for every possible reason imaginable as a pretext to rip us off. Actually they ripped us off by selling a lemon and now they are earning money charging service fees for the lemon. This car is really a money guzzler! Recently when the car's tire was damaged by road hazard, I called them asking regarding tire warranty. A guy told me that if it was caused by road hazard, it would be covered by tire warranty. When I asked them to check when our tires were replaced there giving the information of the car, he denied that tires had ever been replaced by them. My wife drove the car to Water Town Lexus because to my memory all of the four tires were placed either at Ira Lexus or Water Town Lexus. At the Water Town Lexus my wife was told that those tires were replaced by Ira Lexus. Wither their permission she took a photo of their screen showing this information. Ira Lexus lied to me! She wasted her time driving all the way to Water Town Lexus. When she returned and showed the evidence (the photo), this time they refused to replace it with warranty saying "the warranty policy has been changed, further more tire has only a small nail in it. We can fix it." and they just sealed the tire and charged my wife again for repair. When my Honda got a flat tire from a nail and brought it to Costco because I bought my car tires there, they replaced it with a brand new tire without hesitation. Of course without fee for labor. My Honda CRV 2011 is running well without any trouble and even when I visit occasionally Honda Service for some signs on the control panel, they never overcharge me like Ira Lexus does. This car is actually two years older than Lexus 2013 IS 250, but rarely causes trouble and even when it does, Honda Service Center at Burlington never overcharge me. If someone asks me a second opinion about this car dealership, I would give them 1 or 0 start because if someone naïve like me buy a car here, I bet their nightmare will start sooner or later and they will regret for the rest of the life of the car. After I posted my review on google, the manager (Rick Chase) of the service center replied to the review stating they apologized for my experience and stated they would like to try and resolve the issues. Actually I did not expect at all and I did not contact him. However, the car acted up again and this time the battery was dead. AAA technician came to jumpstart it. When he inspected the car he said car battery’s life remained less than 11% and it should be replaced ASAP. He added that as the battery is less than 3 years old (actually the technician was very surprised that the battery’s life remained just 11% given that it was replaced less than 3 years ago and said I would not pay any money as the battery’s warranty is 84 months (7 years). For this reason I contacted him regarding the battery, tires and other services, he frustrated and upset me all the more by stating he would charge me 50% of the battery’s price and $39.95 for labor for replacement of battery despite it being still under warranty, also refused to compensate for other things including tires which were under warranty. I would leave it to your judgement whether you would buy or fix car in this car dealership. If I were you, I would say, “Over my dead body!” More
by Jacob
Employees Worked With
Rick Chase
November 23, 2019
This is my second vehicle purchased at Ira Lexus Danvers. Service has always been first class. Representatives are honest and courteous. I most appreciate the free loaner when I need one, a clean car when co Service has always been first class. Representatives are honest and courteous. I most appreciate the free loaner when I need one, a clean car when completed, and most recently topping off my gas tank. Thank you Ira Lexus! Well done!! More
by TY8000
Employees Worked With
Brendan DeAngelis
January 24, 2019
Excellent Service Dennis is an absolute strong suit in the service department. Always truly exceptional service every time. He takes time to listen to my concerns & is Dennis is an absolute strong suit in the service department. Always truly exceptional service every time. He takes time to listen to my concerns & is very responsive throughout the duration of my vehicle in service. Never have an issue with a loaner vehicle. Thank you IRA! But thank you even more Dennis! More
by Blavoie
Employees Worked With
Dennis Pellegrino
