Ira Lexus Danvers - Service Center

Service My advisor, Dennis Pellegrino was great. Communicated well and delivered what he promised. The greeter , however needs to improve . He didn't introduc My advisor, Dennis Pellegrino was great. Communicated well and delivered what he promised. The greeter , however needs to improve . He didn't introduce himself, seemed confused , took me to 2 different advisors before Dennis stepped in. The greeter asked me to move my car so another employee could drive out of the service bay (instead of moving the car directly in front of him) . So let's inconvenience the customer. Did nothing to make me feel welcome. More

Treated well and kept informed. Good people I had a problem with the check engine light and the traction control not working. They gave me a loaner car and kept me posted on what they found caus I had a problem with the check engine light and the traction control not working. They gave me a loaner car and kept me posted on what they found caused the problem. This allowed to keep my schedule while the car was being repaired. A terrific benifit More

Timing Belt I love Ira Lexus in Danvers, MA. My Assistant Service Manager - Dennis Pellegrino is the best ever !!! He ALWAYS kept me informed on anything extra th I love Ira Lexus in Danvers, MA. My Assistant Service Manager - Dennis Pellegrino is the best ever !!! He ALWAYS kept me informed on anything extra that would come up. I can tell the dealership itself really cares about the customers to the fullest and this is why I will continue to bring my vehicle to them instead of the mom and pop shops. More

50,000 mile check up Ira is always attentive to customers...everything about the experience is first rate ... on time ... thorough...work done in a timely manner...overall Ira is always attentive to customers...everything about the experience is first rate ... on time ... thorough...work done in a timely manner...overall a wonderful experience More

Excellent service The service I received was top of the line. My car was so clean I almost walked past it. I really appreciate the care my car was given. The service I received was top of the line. My car was so clean I almost walked past it. I really appreciate the care my car was given. More

Custom Service IRA goes out of their way to accommodate me and is always up front about pricing. They tell you what you need, what is suspect and what is just fine, IRA goes out of their way to accommodate me and is always up front about pricing. They tell you what you need, what is suspect and what is just fine, all without high pressure sales tactics. I've purchased two Lexus' here and have all service done here. More

Easy to get your car serviced Jennifer was there to greet me and had a loaner car ready for me. She was efficient, professional and friendly and kept me updated throughout the serv Jennifer was there to greet me and had a loaner car ready for me. She was efficient, professional and friendly and kept me updated throughout the service process. I was concerned about a noise I heard and Michael Carbon took me out for a test drive. We didn't hear anything at the time but he told me that if I heard it again in the future I should just bring in the car without bothering to make an appointment. Service is always excellent at Ira Lexus. More

Great job today Very efficient service on my car with excellent guidance given by Brendan, my advisor. An overall very positive experience. Ira Lexus has my trust to Very efficient service on my car with excellent guidance given by Brendan, my advisor. An overall very positive experience. Ira Lexus has my trust to take care of my car and anticipate my needs. More

Service Everyone I have dealt with at this dealership has been extremely courteous and helpful and today was no exception! Highly recommend Ira Lexus of Danve Everyone I have dealt with at this dealership has been extremely courteous and helpful and today was no exception! Highly recommend Ira Lexus of Danvers! More

Fast service Jenn Perry was a pleasure to do business with. I was able to leave my car and receive a loaner car in a timely manner. Jenn Perry was a pleasure to do business with. I was able to leave my car and receive a loaner car in a timely manner. More