Ira Lexus Danvers - Service Center

Shameless Dealership The moment I bought a car from this car dealership, my nightmare started. It was a used 2013 IS250 Lexus, but I trusted them saying it was a "Lexus Ce The moment I bought a car from this car dealership, my nightmare started. It was a used 2013 IS250 Lexus, but I trusted them saying it was a "Lexus Certified Car. They even persuaded me into buying warranty at extra cost. It did not take long before the car started having trouble. I am very busy that usually my wife brought the car to their service center to get it fixed, they always charge a lot of money. They seem to even charge for the parts that are supposed to be covered by our car warranty. How can a customer know whether a part is covered or not covered? One time I complained (over the phone because my wife does not speak English well), "I bought a warranty, isn't it covered by warranty?" The mechanic replied, "Oh, I'm sorry, it's my mistake. It's covered. However, still other parts are not covered, you need to pay money." Every time my wife brings the car to service center, without fail they charge for every possible reason imaginable as a pretext to rip us off. Actually they ripped us off by selling a lemon and now they are earning money charging service fees for the lemon. This car is really a money guzzler! Recently when the car's tire was damaged by road hazard, I called them asking regarding tire warranty. A guy told me that if it was caused by road hazard, it would be covered by tire warranty. When I asked them to check when our tires were replaced there giving the information of the car, he denied that tires had ever been replaced by them. My wife drove the car to Water Town Lexus because to my memory all of the four tires were placed either at Ira Lexus or Water Town Lexus. At the Water Town Lexus my wife was told that those tires were replaced by Ira Lexus. Wither their permission she took a photo of their screen showing this information. Ira Lexus lied to me! She wasted her time driving all the way to Water Town Lexus. When she returned and showed the evidence (the photo), this time they refused to replace it with warranty saying "the warranty policy has been changed, further more tire has only a small nail in it. We can fix it." and they just sealed the tire and charged my wife again for repair. When my Honda got a flat tire from a nail and brought it to Costco because I bought my car tires there, they replaced it with a brand new tire without hesitation. Of course without fee for labor. My Honda CRV 2011 is running well without any trouble and even when I visit occasionally Honda Service for some signs on the control panel, they never overcharge me like Ira Lexus does. This car is actually two years older than Lexus 2013 IS 250, but rarely causes trouble and even when it does, Honda Service Center at Burlington never overcharge me. If someone asks me a second opinion about this car dealership, I would give them 1 or 0 start because if someone naïve like me buy a car here, I bet their nightmare will start sooner or later and they will regret for the rest of the life of the car. After I posted my review on google, the manager (Rick Chase) of the service center replied to the review stating they apologized for my experience and stated they would like to try and resolve the issues. Actually I did not expect at all and I did not contact him. However, the car acted up again and this time the battery was dead. AAA technician came to jumpstart it. When he inspected the car he said car battery’s life remained less than 11% and it should be replaced ASAP. He added that as the battery is less than 3 years old (actually the technician was very surprised that the battery’s life remained just 11% given that it was replaced less than 3 years ago and said I would not pay any money as the battery’s warranty is 84 months (7 years). For this reason I contacted him regarding the battery, tires and other services, he frustrated and upset me all the more by stating he would charge me 50% of the battery’s price and $39.95 for labor for replacement of battery despite it being still under warranty, also refused to compensate for other things including tires which were under warranty. I would leave it to your judgement whether you would buy or fix car in this car dealership. If I were you, I would say, “Over my dead body!” More

Shameless Dealership The moment I bought a car from this car dealership, my nightmare started. It was a used 2013 IS250 Lexus, but I trusted them saying it was a "Lexus Ce The moment I bought a car from this car dealership, my nightmare started. It was a used 2013 IS250 Lexus, but I trusted them saying it was a "Lexus Certified Car. They even persuaded me into buying warranty at extra cost. It did not take long before the car started having trouble. I am very busy that usually my wife brought the car to their service center to get it fixed, they always charge a lot of money. They seem to even charge for the parts that are supposed to be covered by our car warranty. How can a customer know whether a part is covered or not covered? One time I complained (over the phone because my wife does not speak English well), "I bought a warranty, isn't it covered by warranty?" The mechanic replied, "Oh, I'm sorry, it's my mistake. It's covered. However, still other parts are not covered, you need to pay money." Every time my wife brings the car to service center, without fail they charge for every possible reason imaginable as a pretext to rip us off. Actually they ripped us off by selling a lemon and now they are earning money charging service fees for the lemon. This car is really a money guzzler! Recently when the car's tire was damaged by road hazard, I called them asking regarding tire warranty. A guy told me that if it was caused by road hazard, it would be covered by tire warranty. When I asked them to check when our tires were replaced there giving the information of the car, he denied that tires had ever been replaced by them. My wife drove the car to Water Town Lexus because to my memory all of the four tires were placed either at Ira Lexus or Water Town Lexus. At the Water Town Lexus my wife was told that those tires were replaced by Ira Lexus. Wither their permission she took a photo of their screen showing this information. Ira Lexus lied to me! She wasted her time driving all the way to Water Town Lexus. When she returned and showed the evidence (the photo), this time they refused to replace it with warranty saying "the warranty policy has been changed, further more tire has only a small nail in it. We can fix it." and they just sealed the tire and charged my wife again for repair. When my Honda got a flat tire from a nail and brought it to Costco because I bought my car tires there, they replaced it with a brand new tire without hesitation. Of course without fee for labor. My Honda CRV 2011 is running well without any trouble and even when I visit occasionally Honda Service for some signs on the control panel, they never overcharge me like Ira Lexus does. This car is actually two years older than Lexus 2013 IS 250, but rarely causes trouble and even when it does, Honda Service Center at Burlington never overcharge me. If someone asks me a second opinion about this car dealership, I would give them 1 or 0 start because if someone naïve like me buy a car here, I bet their nightmare will start sooner or later and they will regret for the rest of the life of the car. After I posted my review on google, the manager (Rick Chase) of the service center replied to the review stating they apologized for my experience and stated they would like to try and resolve the issues. Actually I did not expect at all and I did not contact him. However, the car acted up again and this time the battery was dead. AAA technician came to jumpstart it. When he inspected the car he said car battery’s life remained less than 11% and it should be replaced ASAP. He added that as the battery is less than 3 years old (actually the technician was very surprised that the battery’s life remained just 11% given that it was replaced less than 3 years ago and said I would not pay any money as the battery’s warranty is 84 months (7 years). For this reason I contacted him regarding the battery, tires and other services, he frustrated and upset me all the more by stating he would charge me 50% of the battery’s price and $39.95 for labor for replacement of battery despite it being still under warranty, also refused to compensate for other things including tires which were under warranty. I would leave it to your judgement whether you would buy or fix car in this car dealership. If I were you, I would say, “Over my dead body!” More

This is my second vehicle purchased at Ira Lexus Danvers. Service has always been first class. Representatives are honest and courteous. I most appreciate the free loaner when I need one, a clean car when co Service has always been first class. Representatives are honest and courteous. I most appreciate the free loaner when I need one, a clean car when completed, and most recently topping off my gas tank. Thank you Ira Lexus! Well done!! More

Excellent Service Dennis is an absolute strong suit in the service department. Always truly exceptional service every time. He takes time to listen to my concerns & is Dennis is an absolute strong suit in the service department. Always truly exceptional service every time. He takes time to listen to my concerns & is very responsive throughout the duration of my vehicle in service. Never have an issue with a loaner vehicle. Thank you IRA! But thank you even more Dennis! More

Genuine and caring service today My representative today (Dennis) Provided me with outstanding service today- he actually listened and responded to my questions and concerns I was v My representative today (Dennis) Provided me with outstanding service today- he actually listened and responded to my questions and concerns I was very satisfied with his service Thank you, Dennis! More

Fast, friendly, courteous My left side mirror was damaged by a passing truck. I also has some fluid leakage. I was able to get a quick appointment. While I relaxed in the gr My left side mirror was damaged by a passing truck. I also has some fluid leakage. I was able to get a quick appointment. While I relaxed in the great customer lounge drinking coffee and eating a doughnut, Dennis and the Ira Lexus team diagnosed a water pump issue. Dennis provided a nice loaner vehicle while we waited for parts delivery. This dealership does a great job. I probably didn’t need to eat the doughnut, though. More