Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ira Lexus Danvers - Service Center

Danvers, MA

4.8
857 Reviews
Call Service Center (978) 739-8705

857 Reviews of Ira Lexus Danvers - Service Center

Sort by
May 22, 2024

They overbooked service and I could not pick up car till the following day, which was extraordinarily inconvenient. They should only make appointments for the number of cars they can deal with in one day. S More

by CRG
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon I think. He was apologetic and overbooking not his fault. The managers should be in control of this.
Report | Print
May 23, 2024 -

Ira Lexus Danvers responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 10, 2024 -

Ira Lexus Danvers responded

We apologize for the inconvenience during your service visit and extended service time. We appreciate you taking the time to speak with Rick Chase our service manager and look forward to ensuring a proper service schedule at your next visit. Please contact Rick Chase with any future concerns at rchase@ group1 auto.com or 978-739-8608

May 22, 2024

The service was very good And I like dealing with Jennifer In and out In fair amount of time More

by Nanashirleykg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. Jennifer
Report | Print
May 23, 2024 -

Ira Lexus Danvers responded

We're delighted to learn about your positive experience and the great assistance provided by Jennifer! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 22, 2024

I always have my car serviced at IRA Lexus and Brendan D and the team always do a fantastic job More

by Lindeal2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
Report | Print
May 24, 2024 -

Ira Lexus Danvers responded

We're delighted to learn about your positive experience and the fantastic assistance provided by Brendan! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 21, 2024

Professional courteous service. I have been a customer for ten years and expect to be for years. More

by Davidkellyesq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Report | Print
May 22, 2024 -

Ira Lexus Danvers responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 20, 2024

Jennifer was wonderful - great customer service, so nice, accommodating annd knowledgeable. Clearly customer satisfaction is very important to her. Many thanks! More

by hbouchard789
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
May 22, 2024 -

Ira Lexus Danvers responded

Thank you for sharing your experience! We're delighted to hear that Jennifer provided excellent customer service and made your visit a pleasant one. Her dedication to customer satisfaction is something we highly value. Many thanks for choosing us!

May 20, 2024

Very friendly, knowledgeable and caring. Explained everything that needed to be done in a timely manner. More

by ron.menditto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
Report | Print
May 22, 2024 -

Ira Lexus Danvers responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 19, 2024

Great communication and very lovely person who took care of my during my visit, would recommend More

by brandonmkarl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
May 22, 2024 -

Ira Lexus Danvers responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 18, 2024

it was easy to schedule service with my preferred maintenance representative. Jen Perry. maintaining communication with Jen was easy. More

by jascalla
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Perry , Thomas Middleton
Report | Print
May 22, 2024 -

Ira Lexus Danvers responded

We're delighted to learn about your positive experience and the easy assistance provided by Jen! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 16, 2024

Excellent service, employees went above and beyond to help me pick up my car. Highly recommend More

by pqmarcin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean, Vladimir Oleynikov
Report | Print
May 17, 2024 -

Ira Lexus Danvers responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 16, 2024

Excellent experience with service. Dennis had me in and out with a loaner. Service department noticed my sticker was going to expire and asked me if I would like to add that to the req More

by Dede
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Report | Print
May 20, 2024 -

Ira Lexus Danvers responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

1
...
41
42
43
...
86