Ira Lexus Danvers - Service Center

Six month service Everything was explained throughly to me, so I could make a wise decisions on what additional services needed to be done. I appreciated this greatly. Everything was explained throughly to me, so I could make a wise decisions on what additional services needed to be done. I appreciated this greatly. More

Service I think the world of Dennis he rocks. I trust him, he is flexible, accommodate my schedule, works to get fair pricing and researched past service I think the world of Dennis he rocks. I trust him, he is flexible, accommodate my schedule, works to get fair pricing and researched past service As good as my service has been completing this survey has been a nightmare. Keep getting errors when I’ve completed all fields. Dennis’s name is not listed. Suggest fix survey. I won’t drive again More

Tyna is awesome Tyna toek is always courteous,professional and solid! Always a pleasure. Easy to work with and trust worthy. Recoomend to everyone i know! Good job. Tyna toek is always courteous,professional and solid! Always a pleasure. Easy to work with and trust worthy. Recoomend to everyone i know! Good job. More

60000 maintenance Very helpful with updates about car and recommendations for work that needed to be done. There was a rattle in car that they are able to pinpoint and Very helpful with updates about car and recommendations for work that needed to be done. There was a rattle in car that they are able to pinpoint and fix. More

Service visit Everything went well. My car was ready early and done perfectly. My car is an es350. I will come back for service. Thank you so much Everything went well. My car was ready early and done perfectly. My car is an es350. I will come back for service. Thank you so much More

Courteous and efficient service! Brendan is very efficient and my service appointment went very smoothly. I've been impressed with Ira Lexus service after many years at a different Le Brendan is very efficient and my service appointment went very smoothly. I've been impressed with Ira Lexus service after many years at a different Lexus dealership. So please keep up the good work and I will remain here. More

Device Department at ira Lexus Dennis Pellegrino was my service manager and I was very impressed with his friendly manner , his professionalism and most importantly his help. I had Dennis Pellegrino was my service manager and I was very impressed with his friendly manner , his professionalism and most importantly his help. I had to call him because I remembered I neede an inspection sticker and he said it was no problem and made it happen. I neede a copy of my lease and again he made it happen and did so with a smile! More

Service My advisor, Dennis Pellegrino was great. Communicated well and delivered what he promised. The greeter , however needs to improve . He didn't introduc My advisor, Dennis Pellegrino was great. Communicated well and delivered what he promised. The greeter , however needs to improve . He didn't introduce himself, seemed confused , took me to 2 different advisors before Dennis stepped in. The greeter asked me to move my car so another employee could drive out of the service bay (instead of moving the car directly in front of him) . So let's inconvenience the customer. Did nothing to make me feel welcome. More

Treated well and kept informed. Good people I had a problem with the check engine light and the traction control not working. They gave me a loaner car and kept me posted on what they found caus I had a problem with the check engine light and the traction control not working. They gave me a loaner car and kept me posted on what they found caused the problem. This allowed to keep my schedule while the car was being repaired. A terrific benifit More

Timing Belt I love Ira Lexus in Danvers, MA. My Assistant Service Manager - Dennis Pellegrino is the best ever !!! He ALWAYS kept me informed on anything extra th I love Ira Lexus in Danvers, MA. My Assistant Service Manager - Dennis Pellegrino is the best ever !!! He ALWAYS kept me informed on anything extra that would come up. I can tell the dealership itself really cares about the customers to the fullest and this is why I will continue to bring my vehicle to them instead of the mom and pop shops. More