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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
854 Reviews

854 Reviews of Ira Lexus Danvers - Service Center

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August 31, 2024

Exceptional service, friendly and knowledgeable staff! Jennifer took very good care of me and gave valuable advice. More

by Lindacalla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis, Jennifer Perry, Thomas Middleton, Larry Herman
Sep 02, 2024 -

Ira Lexus Danvers responded

Hello, we're happy you found our staff to be supportive during your experience here at Ira Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2024

The advisor David was extremely helpful and responsive. He provided daily updates on the progress of the tire replacement, allowing me to adjust my schedule accordingly. More

by jwang25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gesler
Aug 31, 2024 -

Ira Lexus Danvers responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. We are always more than happy to assist you if anything else comes up. Take care!

August 29, 2024

It took almost 4 hours to do an oil change and have a technician look at my alignment, which is still pulling left. According to the technician, it’s common for the IS model to have an alignment issue. T More

by dbip21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember his name
Sep 01, 2024 -

Ira Lexus Danvers responded

dbip21, We just received your comments, and are very sorry to hear about this. I would like to speak with you in person about your concern. Our service director also left you a voicemail. Please reach out to Rick Chase, rchase@group1auto.com, at 978-739-8619. Thank you. Willy Moy General Manager wmoy@group1auto.com

August 28, 2024

Everyone in there is fantastic. Jennifer is unbelievable Abraham unbelievable Tom unbelievable always treated fantastic They are the best. More

by Alezenski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Barrantes, Thomas Middleton
Aug 31, 2024 -

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

August 28, 2024

IRA Lexus is my go to dealer- always consistent with impeccable service. Many thanks to Tom and Bryanna in service that helped me today! More

by Keefediane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna in Service, Thomas Middleton
Aug 31, 2024 -

Ira Lexus Danvers responded

Hi, we're so happy we were able to help you out! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ira Lexus!

August 27, 2024

The agent was very nice and pleasant to work with. He is not pushing and explained patiently to us. More

by Fliu_1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pelligrno
Aug 31, 2024 -

Ira Lexus Danvers responded

Hi, thank you so much for your positive comments about Ira Lexus! We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2024

Tyler took excellent care of me. I had a lot of work to be done. Tyler kept me me up to date on the progress. More

by jacquemargolycz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Costa
Aug 31, 2024 -

Ira Lexus Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2024

Honest dealer, Jennifer Perry best service manager in Danvers MA. Repairs always quality, even hard to fix ones like finding air bleed from tire rim edge. More

by d2burque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Aug 31, 2024 -

Ira Lexus Danvers responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 25, 2024

Good service great pick up of my car super convenient reliable. Got the work done on time. However you should not ask for a minimum number of words for a written review. Makes me not want to write anythi More

by katherinehendra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Aug 31, 2024 -

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 25, 2024

High quality and professional. . Dennis is an excellent service manager. This dealership really goes the extra mile. When I have an urgent repair need I can always count on them More

by Tobeysla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Aug 31, 2024 -

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

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