Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ira Lexus Danvers - Service Center

Danvers, MA

4.8
597 Reviews
Call Service Center (978) 739-8705

597 Reviews of Ira Lexus Danvers - Service Center

Sort by
November 21, 2023

Very slow to wait on me when I arrived, that needs to improve, basically ignored More

by kdasho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Nov 23, 2023 -

Ira Lexus Danvers responded

Thank you for your comments regarding your last service visit. We apologize for the extended wait times and will work with the team to address the wait times. Please reach out to our service management team to review this with you in more detail. Rick Chase, rchase@group1auto.com or 978-739-8619.

November 20, 2023

Dennis in service took care of us, as always! Ira Lexus has done an amazing job of helping keep our 19-year-old LS430 running like it did the day we bought it new. More

by joshuaawarren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Report | Print
Nov 21, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Dennis provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 19, 2023

This is the third Lexus I have purchased and gotten service at Ira Lexus in Danvers. A reputable and well run business. They've had me as a customer for something like 15 years! Dennis Pellegrino, the More

by jimpanagas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Report | Print
Nov 21, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear about your long-standing positive relationship with Ira Lexus of Danvers! Fifteen years as a loyal customer speaks volumes about the quality of service and trust you've built with us. Dennis' consistent care and service must have been a significant factor in keeping you satisfied. Thank you for your business!

November 18, 2023

Excelllent service it’s took a little bit longer What I was expecting but excellent service Thanks so much More

by mrodriguez661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
Report | Print
Nov 21, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

No loaner car available. Brendan the service rep is always great . they took care of all my issues More

by rschale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deangelis. Brendan
Report | Print
Nov 21, 2023 -

Ira Lexus Danvers responded

We apologize there wasn't a loaner car available. It's fantastic to hear that you had a great experience and that Brendan provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

Great customer service. Efficient communication and comfortable waiting area. Appreciate the loaner car and car wash. More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Cassidy
Report | Print
Nov 18, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

Excellent Service, ease of scheduling, pleasant & clean waiting area, coffee, & drinks & snacks complimentary, tv or work space available. More

by Judyr61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark McLean
Report | Print
Nov 18, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

I was happy that they got me in for an appointment the same day I called. More

by Kmkelly2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Budrey
Report | Print
Nov 21, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a convenient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

Brendan made an extra effort to get my car serviced and ready by two o’clock. More

by bricksclick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan DeAngelis
Report | Print
Nov 16, 2023 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Brendon went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

Fantastic device and care. They made sure to find issue and fix the problem they kept me updated. Great to work with More

by JMG123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Nov 16, 2023 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Nov 16, 2023 -

JMG123 responded

GREAT DEALERSHIP AND SERVICE DEPT.

1
...
31
32
33
...
60