Ira Lexus Danvers - Service Center

The service was outstanding. I used Lexus roadside assistance to tow my car to the dealership. The dealership was expecting my vehicle. Cassidy kept me informed of everything, an I used Lexus roadside assistance to tow my car to the dealership. The dealership was expecting my vehicle. Cassidy kept me informed of everything, and sent a valet to pick me up when the work was complete. The valet was wonderful, he was standing in front of my house holding the passenger door open for me. Very professional. More

Service on my Lexus UX 250h was scheduled with an IRA Lexus of Danvers service manager the day before the date of service. I drove over an hour to the dealership for the 11 A.M. service only to be told a Lexus of Danvers service manager the day before the date of service. I drove over an hour to the dealership for the 11 A.M. service only to be told at 12:05 that it could be several hours before my vehicle was serviced. I was offered 3 options, one being that a Lexus service rep would pick up my vehicle from my home and return it to me one day next week. Because I already was losing 3 1/2 hours of my day and would again if I drove back, I accepted this offer. This was the first service on my vehicle with IRA. Not impressed with the inability to complete my service in one visit. I would have preferred a phone call rescheduling the appointment before I traveled to the dealership. Travel is expensive these days and my time is worth something as well. Hoping for better service in the future. More

Excelente me gusta el dealesr muy amable lo refiero a mis amigos y familiares y mis amigos y familiares y More

Great customer service, I worked with Nick and he had a very warm and welcoming presence very warm and welcoming presence More

Service was fast and they did a good job. The car came back slightly dirty on the inside (the only negative). The car came back slightly dirty on the inside (the only negative). More

Excellent service and professional skills to treat the customer with nice service waiting room setting customer with nice service waiting room setting More

Customer Service was superb! My service rep Cassidy An, was very professional, answered all the questions I had about my car, and made all the necessary future recommendations go My service rep Cassidy An, was very professional, answered all the questions I had about my car, and made all the necessary future recommendations going forward. A very pleasant experience. More

The staff is wonderful, very organized and welcoming. They took very good care of me They took very good care of me More

Excellent customer service! Very pleased with the services they give to my vehicle, thank you. Very pleased with the services they give to my vehicle, thank you. More

My service advisor, Dennis P. has been phenomenal. Great service, communication and help! He helps with any and all questions. Always feel taken care of each time I visit. has been phenomenal. Great service, communication and help! He helps with any and all questions. Always feel taken care of each time I visit. More