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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
597 Reviews
Call Service Center (978) 739-8705

597 Reviews of Ira Lexus Danvers - Service Center

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February 21, 2024

Brandon has always been knowledgeable, helpful & accommodating. It is so great to work wth him! More

by Carol
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan DeAngelis
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Feb 24, 2024 -

Ira Lexus Danvers responded

We're pleased to hear that Brandon has consistently provided you with knowledgeable, helpful, and accommodating service! Customer satisfaction is our top priority, and we're grateful for your positive feedback. Thank you for choosing us, and we appreciate your ongoing trust and support!

February 18, 2024

Very kind and helpful when I went in to have my second key programmed and a service. More

by Jenn P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Ira Lexus Danvers responded

Thank you for the kind words Jenn! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 15, 2024

Jennifer Perry was excellent- wonderful customer service! ! Very accommodating dealership and friendly. Can’t say enough!! More

by amvr103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
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Feb 17, 2024 -

Ira Lexus Danvers responded

We're thrilled to hear about your excellent experience with Jennifer and our dealership! Providing wonderful customer service and being accommodating are top priorities for us. Thank you for your kind words, and we'll be sure to pass along your appreciation to Jennifer. We appreciate your business and look forward to serving you again in the future!

February 12, 2024

The Manager was excellent. He was the one who asked if he can help me when other people acted like they were busy. He was very nice and helpful . More

by mgllfraancois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Ira Lexus Danvers responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 12, 2024

Very pleasant staff , work done in a timely manner. Nice lounge & well staffed with treats & beverages More

by Squirrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Feb 13, 2024 -

Ira Lexus Danvers responded

We're glad to hear you had a pleasant experience with the staff and that the work was done in a timely manner. A comfortable lounge with treats and beverages can certainly enhance the overall service experience. Safe travels!

February 12, 2024

Excellent customer service. The technician Dakota was very personable and helpful. He made the experience comfortable and I anticipate coming back fir services. More

by lafontaine2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
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Feb 14, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had an excellent experience and that Dakota provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 12, 2024

The service department at Ira Lexus in Danvers has provided me with consistent excellence for > 10 years. I highly recommend them without reservation. They know their customers and they do the job c More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Ira Lexus Danvers responded

Thank you, Joe, for sharing your positive experience with the service department at Ira Lexus in Danvers. We're delighted to hear that you've consistently received excellent service for over 10 years. It's great to know that Jennifer and the service technician, Manny, have provided you with professionalism and exceptional service. We appreciate your loyalty and recommendation. Safe travels!

February 09, 2024

Very friendly, courteous staff, and prompt service. Will always take my SUV here for service. More

by tjsurgtech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
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Feb 13, 2024 -

Ira Lexus Danvers responded

We're delighted to hear that you had a positive experience with our friendly, courteous staff and prompt service. Thank you for choosing us for your SUV service needs. We appreciate your business and look forward to serving you again in the future!

February 09, 2024

My car was towed in on Thursday morning and was ready to be picked up before noon. Dennis did a great job of keeping me informed and explaining everything that was needed! More

by Mare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis in service
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Feb 13, 2024 -

Ira Lexus Danvers responded

We're glad to hear that Dennis did a great job keeping you informed and explaining everything needed for your car repair. It's wonderful that your car was ready for pickup so quickly. We appreciate your business and look forward to serving you again in the future!

February 08, 2024

Brendan is my go to guy there, always gets me in and out quickly. Tells me about issues with my car, answers all my questions. Does an outstanding job. More

by tconnors.1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Deangelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Melloni
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2024 -

Ira Lexus Danvers responded

Thank you for your positive feedback about Brendan! We're thrilled to hear that he is your go-to guy, always ensuring a quick turnaround, providing information about your car's issues, and addressing your questions. Your satisfaction is our priority, and we appreciate your recognition of Brendan's outstanding job. We appreciate your business and look forward to serving you again.

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