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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
598 Reviews
Call Service Center (978) 739-8705

598 Reviews of Ira Lexus Danvers - Service Center

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March 28, 2024

Very nice experience… Especially Jennifer… Timely receipt of car when it was finished… And full explanation of future options More

by jxyoung2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Apr 04, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Jennifer provided nice assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 23, 2024

Service was great took car of my car and even though they were busy I felt taken care of and not rushed! Great service department More

by Erica Sarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember. Female not listed
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Mar 28, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 23, 2024

It’s excellent and the waiting room is very clean and beautiful. People at the dealership are very nice and they tried to help the customers More

by ainguyen511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Mar 29, 2024 -

ainguyen511 responded

Excellent dealership

March 22, 2024

Dennis Pelegríno was very helpful and attentive. The time frame he gave me was met. More

by normclaeys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Peligrino
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Mar 23, 2024 -

Ira Lexus Danvers responded

We appreciate your feedback about Dennis. We strive to meet our customers' expectations and provide attentive service.

March 20, 2024

Dennis is the best . He’s so friendly , efficient and professional . . He’s also very helpful More

by Deborahboudreau81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellagrino
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Mar 21, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Dennis provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 20, 2024

Clean organized prepared for the visit. Honest and informative Staff are always pleasant Cars are always ready as explained More

by pm.vath.fnp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassidy
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Mar 22, 2024 -

Ira Lexus Danvers responded

Thank you for sharing your positive experience! We're glad that you found our dealership clean, organized, and prepared for your visit. Providing honest and informative service is important to us, and we're pleased to hear that our staff met your expectations.

March 18, 2024

Fabulous as usual. Dennis took care everything. Needed new tires and brakes. Called on Tuesday, got an appointment on Thursday at 10. Had the valet service. Car picked More

by Getreidegasse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Carchedi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Ira Lexus Danvers responded

That's wonderful to hear! We're thrilled that you had a fabulous experience, especially with Dennis taking care of everything for you. It's great that you were able to get new tires and brakes quickly and efficiently. We appreciate your kind words about our valet service and loaner car options, as well as your satisfaction with your Lexus RX350. Thank you for choosing us as your dealer, and we look forward to continuing to provide you with great service in the future.

March 10, 2024

Always great service and always done promptly and on time. Happy Lexus customer here. No complaints. More

by rooseveltdunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2024 -

Ira Lexus Danvers responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 07, 2024

Dennis is always very helpful and thorough. I appreciate his help and willingness to discuss options. More

by Famiglietti1
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2024 -

Ira Lexus Danvers responded

We're pleased to hear that Dennis has consistently provided helpful and thorough assistance. It's great that you appreciate his willingness to discuss options with you. Customer satisfaction is a top priority, and we're grateful for your positive feedback. Thank you for choosing us, and we look forward to serving you again!

March 07, 2024

Cassidy An at the service counter was very helpful & pleasant. Nice loaner car. I would definitely recommend Ira Lexus! More

by healdhill
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
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Mar 12, 2024 -

Ira Lexus Danvers responded

It's great to hear about your positive experience with Cassidy at the service counter and the pleasant assistance you received. We are glad the loaner car was a nice addition to your experience. Thank you for recommending Ira Lexus! Safe travels!

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