Back

Ira Lexus Danvers - Service Center

Danvers, MA

4.8
862 Reviews

862 Reviews of Ira Lexus Danvers - Service Center

Sort by
November 22, 2024

Waited too long for oil filter battery. .paid too much going back to other dealership More

by Chambo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abraham
Nov 27, 2024 -

Ira Lexus Danvers responded

Chambo3 Thank you for the feedback. We apologize for the extended delay and would like to review the pricing with you. Please reach out to our service management team. Rick Chase, rchase@group1auto.com 978-739-8619 or Brendan DeAngelis bdeangelis@group1auto.com 978-739-8611. Thank you. Willy Moy General Manager

November 20, 2024

Great customer service, they worked with us on repairs and cost. Tyler, service representative was very nice and informative. He kept us posted on what was going on and how long our repairs would take.. D More

by cjanerice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Costa, service representative. 5*, Daniel Barrantes
Nov 22, 2024 -

Ira Lexus Danvers responded

Hi, we're happy you found our staff Tyler and Danny to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 22, 2024 -

Ira Lexus Danvers responded

Hi, we're happy you found our staff Tyler and Danny to be so supportive during your experience here at Ira Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

November 19, 2024

The best service team in the industry! I have owned cars from several luxury car manufacturers; none come close to providing the level of service that IRA Lexus of Danvers provides. Over 3 More

by Mchatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Nov 21, 2024 -

Ira Lexus Danvers responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 17, 2024

Great customer service! Very attentive and they always try to do the job as quickly as possible. I love the convenience of having a car to drive off with if needed and that More

by Elle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis , Jack Williams
Nov 19, 2024 -

Ira Lexus Danvers responded

Hello Elle, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 16, 2024

Service rep (Dennis)was excellent a d went above and beyond he was well informed , and kept us up to date on car status More

by janisbanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis pellegrino
Nov 19, 2024 -

Ira Lexus Danvers responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

November 16, 2024

Service at Ira Lexus is a very civilized experience. Dennis is always an absolute gentleman and top notch with his customer service and engagement. Thank you. More

by jimmiehernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Nov 19, 2024 -

Ira Lexus Danvers responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 15, 2024

I never have any complaints when I go to Ira Lexus, Dennis Pellegrino is my only go to person.each time and I am always satisfied. More

by Becca H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Nov 18, 2024 -

Ira Lexus Danvers responded

Hi Becca, we strive for 100% satisfaction and it is great to see you had such a positive experience. Please don't hesitate to reach out to us if there's anything more we can do!

November 15, 2024

Great service and attention to detail. Everything was done professionally and on a timely manner. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Guillen
Nov 18, 2024 -

Ira Lexus Danvers responded

Hello Jeff, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2024

Very happy with my vehicle I purchased just wish the service repairs we not so expensive. More

by serwondianne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with Brendan for more than 10 years he is amazing now a manager which he deserves!! Now working with Tyler . Both at Lexus in danvers! Very happy with tyler even tho I miss brendan!!!
Nov 18, 2024 -

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (978) 739-8705.

November 14, 2024

Thank you Dennis Pellegrino for your help and excellent work in helping me with my recent repair to my Lexus. I very much appreciate your help. Thank you so much. More

by tshdunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
Nov 18, 2024 -

Ira Lexus Danvers responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

...
21
...