Ira Lexus Danvers

Great dealership! We just leased a beautiful obsidian NX200t lexus with Nav from this dealership. Our first choices for a 2016 car were BMWx3, Mercedes GLA, Acura We just leased a beautiful obsidian NX200t lexus with Nav from this dealership. Our first choices for a 2016 car were BMWx3, Mercedes GLA, Acura RDX, and Infiniti Qx50. We had several test drives with all these cars and at the end we decided that "BMW is a great car to drive with" but "Lexus is a great car to be in"! The problem is that when you are in a Lexus you don't want to step out of it! Dealerships: We had two Lexus dealerships in mind: one was located in Watertown very close to us and the other Ira in Danvers. This was our first experience with Lexus and it seems to me that the Watertown salesman was not very professional! He acted as if they were not in need of another customer at all and when we wanted to negotiate the price he wasn't enthusiastic! It was as if he was thinking the car was out of our budget just because we wanted to negotiate the price! What a huge mistake! "Let him think so" I said to myself. I am not a kind of person who fritters away her money trying to impress others. At the end we chose Ira Lexus dealership. Our experience at Ira Lexus dealership: First of all, let me tell you that they don't offer you any fancy refreshment or entertaining stuff. On the other hand, they don't take extra money out of your pocket for a car you lease or finance in exchange to give you a free! cup of Starbucks coffee or an organic fruit juice! They are there for a business and so are we! THEY KNOW HOW TO SELL and they sell xxxx well! They were quite busy with several other customers when we were there. Our salesman was George and the manager we met was Michael. They both were great. George knew exactly how to treat a customer. Everything went smoothly and wonderfully well. He was very professional, very polite and friendly at the same time and took a great care of us. He adjusted the price with what we had in mind and we came to an agreement. Let alone, the price he gave us was far more reasonable compared to Watertown dealership. The negotiation went extremely well and we leased our first Lexus the same day despite the fact that we had another appointment with BMW to negotiate for X3 - knowing that the deal George and Micheal offered us was the best we could get so far. The car was delivered to us on time and it was clean and in a great shape. I strongly recommend this dealership to any one who wants to try the joy of driving a Lexus. Don't let the fact that it's far from your town stop you! At least have a visit! More

Great Experience This is my second purchase from IRA Lexus in Danvers. I passed by 3 other local dealers that are closer in distance to my house all because of my deal This is my second purchase from IRA Lexus in Danvers. I passed by 3 other local dealers that are closer in distance to my house all because of my dealing with this dealership was initially up front and with no games. My first experience with Chuck Festa, sales consultant, was so good when I bought my first RX 450H in 2013 that I came back this time to buy my 2016 RX 450H. Again, Chuck did not disappoint me. My experience with Chuck Festa was simply a pleasure to deal with. He made the whole process of buying easy with no stress. I found Chuck to be very knowledgeable on the cars, and he went out of his way to assist us on the color selections. Chuck is a great guy to work with and an excellent sales consultant. More

Excellent Experience Had an excellent experience here today. Everyone was very up front, they delivered exactly what they promised over the phone, they were very honest an Had an excellent experience here today. Everyone was very up front, they delivered exactly what they promised over the phone, they were very honest and very fair with the information they provided and the figures they presented. They also made sure we spent the amount of time at the dealership we wanted to spend. 5 Stars, would highly recommend. More

My Expectations Were Exceeded Recently leased a new NX F-Sport from Ira Lexus and I could not have asked for a better experience. Saena Nikolas was a pleasure to deal with right fr Recently leased a new NX F-Sport from Ira Lexus and I could not have asked for a better experience. Saena Nikolas was a pleasure to deal with right from the get go- answered all my questions, never pressuring me- extremely easy to work with. Chuck Festa was also great! Thanks Ira Lexus for a great experience! More

Very reliable and good service Brendan Deangelis is a very professional service consultant. All my questions were answered with explanations needed. Brendan was suggesting a repair Brendan Deangelis is a very professional service consultant. All my questions were answered with explanations needed. Brendan was suggesting a repair of a hatchback, which was not urgent without pushing, or “dramatizing” the situation. However the repair of rear-breaks was explained to me in terms that were convincing. Overall, his handling of service is very good. This is not first time I was served by Brendan and as before the service make me feeling that I can trust Ira Lexus. Sam Mil’shtein More

Awesome with great customer service Saena Nikolas is the best sales consultant in Danvers, Boston. She's so nice. She's helping me a lot with the price too. Thank you Saena. Saena Nikolas is the best sales consultant in Danvers, Boston. She's so nice. She's helping me a lot with the price too. Thank you Saena. More

Great deal ...and overall experience No games got what we wanted and the staff we dealt with was very accommodating and professional. Made an appointment to drive the car we researched Ed No games got what we wanted and the staff we dealt with was very accommodating and professional. Made an appointment to drive the car we researched Edmunds online.. Got there car was ready...answered all our questions. Pricing was on point. That simple The Team of John Ponce and Sales Manager Nigel and Victor the Finance Director were great . Definitely recommend John Ponce if your looking for a Lexus, make an appointment with him and you will be completely satisfied with the result. More

Professional Service! My experience with Elliott Honig was a wonderful one! Car buying can be a very stressful, anxiety producing time (especially for used vehicles). Durin My experience with Elliott Honig was a wonderful one! Car buying can be a very stressful, anxiety producing time (especially for used vehicles). During my dealings with Elliott, I did not have any of those issues. I was never pressured or rushed. He couldn't have been more helpful or pleasant!! More

Condescending, poor customer service from manager. I've never been so humiliated in my life. For a customer with a $20k down payment and my own financing, I was virtually belittled and brought to the I've never been so humiliated in my life. For a customer with a $20k down payment and my own financing, I was virtually belittled and brought to the brink of tears. Have you ever heard of Reg USA? Apparently this guy hasn't, but every other reputable dealership in the country has. Anyway, I have my car from another Lexus dealer; 19,000 miles less, and $2,000 cheaper. I will admit the salesperson I originally worked with was very nice,, but then the experience went downhill. Be prepared! More

Great experience Another great experience with Ira lexus, the people that work there is what truly makes ira who they are, just want to thank you Gil my sales person J Another great experience with Ira lexus, the people that work there is what truly makes ira who they are, just want to thank you Gil my sales person Jose (Mgr)and Belo (business Mgr), you all made my experience great and I am very happy with the car. Thank you so much. More