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Ira Lexus Danvers
Danvers, MA
972 Reviews
We’re glad you found us! Here at Ira Lexus of Danvers we’re one of the premier new Lexus dealers in Danvers
and used Lexus dealers in Danvers serving North Andover, Peabody, Danvers, and all the surrounding Massachusetts communities. Our Lexus dealer near Boston is here to exclusively serve you with our inventory, financing, service, etc. If you have any questions about either what we do or how we can help you, please don’t wait. Contact us on the phone, on our website, or in person. We’ll be happy to answer any inquiry you’ve got!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:30 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 972 reviews
October 28, 2008
Car shopping is one of my least favorite things to do. Not many people like to. However at Ira Lexus of Danvers, they showed me that it's really not as bad as many people think - myself included. I was Not many people like to. However at Ira Lexus of Danvers, they showed me that it's really not as bad as many people think - myself included. I was treated with the utmost respect and courtesy, and when I was with the employees, their focus was solely on me and how they could get me what I wanted. I had one employee go out of their way to check other areas to find the exterior and interior color that I liked. When I found that none of those were available, I had another employee actually bring other colored cars INTO the showroom so I could see different color schemes. He then continued to explain to me in depth how colors can really affect the look and feel of the car. I ended up with something I never thought I would see myself driving - a white exterior with a tan interior. I absolutely love it and wouldn't have chosen that if someone hadn't taken the time to work with me. In terms of price, I got one of the best deals around. The Finance Manager was willing to work with me and he did everything possible to get me just what I needed in my price range. Many times you think of Finance Managers pushing you to make a decision, but this man really did a wonderful job in letting me think everything through before making such a big commitment. He answered all of my questions very sincerely and his phrase was, "This is your decision. I just want you to be happy with your purchase." That made me feel really taken care of. The wonderful experience with Lexus didn't end when I picked up the car and drove off. I had someone call me to follow up on how I liked the car and to make sure I had made it home safely. To me, this says a lot about their customer service in that they stress the follow up piece of a sale, not just the actual deal. Overall, Ira Lexus of Danvers exceeded my expectations in customer service and I really don't think car buying is as bad as I once used to. I owe that to Ira Lexus of Danvers. Thank you! More
by ab82884
Employees Worked With
3
October 18, 2008
They CARE about the customer. From Sales to service they They CARE about the customer. From Sales to service they are outstanding. Management watches very closly and is always available for qustions. Se They CARE about the customer. From Sales to service they are outstanding. Management watches very closly and is always available for qustions. Service staff are excellent. I have been a satisfied customer since 1991.. I will continue to recommend this group. Managem,ent are involved with customers. Their prices are right and they are polite and concerned about my welfare. I continue to recommend this dealership. They are outstanding and care about me. I will always support IRA Lexus and you should try them.. More
by clivefaz
Employees Worked With
Art Kaplan
