Ira Lexus Danvers

Experience I brought my car from Elliot a recommendation from my brother. I had a great experience and would recommend him to my family or friends. I brought my car from Elliot a recommendation from my brother. I had a great experience and would recommend him to my family or friends. More

Buying a Lexus RX350 Overall experience was outstanding. Dealing with Elliot Honig in particular was one of the best car buying experiences we've ever had. The IRA team we Overall experience was outstanding. Dealing with Elliot Honig in particular was one of the best car buying experiences we've ever had. The IRA team were professional and respectful. More

IRA Lexus service with salesman Mark Gordan I recently visited a few Lexus Dealers to lease an RX 350. IRA Lexus by far was the best experience I received. Mark Gordan found the exact car that I I recently visited a few Lexus Dealers to lease an RX 350. IRA Lexus by far was the best experience I received. Mark Gordan found the exact car that I had my heart set on,especially the colors (both interior and exterior) and the right price. I would highly recommend to ask for Mark to help assist you with your next purchase or lease. More

New car Picked up my new car today. My sales person Saena was terrific. Very patient and extremely knowledgeable. Highly recommend her to anyone intereste Picked up my new car today. My sales person Saena was terrific. Very patient and extremely knowledgeable. Highly recommend her to anyone interested in buying a Lexus. She made buying my car a pleasant experience. More

New RX350 Lease Worked with Elliot Honig on the lease of a new RX. We have always purchased in the past. Elliot worked to provide us all the information we needed at Worked with Elliot Honig on the lease of a new RX. We have always purchased in the past. Elliot worked to provide us all the information we needed at a great rate. He was knowledgeable about the vehicle and even drove it to Maine so we could take delivery of it. He was very prompt with returning our e-mails and was very professional. More

Best buying experience for 2017 RX350!! Have continued to return to Ira Lexus for brand-new vehicle purchases for the fourth time in 16 years. Outstanding buying experience made possible by Have continued to return to Ira Lexus for brand-new vehicle purchases for the fourth time in 16 years. Outstanding buying experience made possible by a great team of sales personnel who demonstrate an honest and solid commitment towards a pleasant and extremely fair transaction for the buying public. There are never any high pressure sales tactics played and the buyer is solidly in the driver seat throughout the entire process and treated with the highest degree of appreciation and respect. From the sales consultant to the technical expert, the sales manager and the closing manager, the caliber and professionalism provided towards the customer is unmatched. I've purchased many new vehicles over the years and have never had a better buying experience than with the Ira Lexus Team! Sales Manager Curtis Hamilton has put together a phenomenal team of players of which I had the good fortune of working with Sales Consultant Mark Driscoll throughout the process. Many thanks!.. A true gentleman and extremely knowledgeable in his field. At Ira Lexus you're not a number or a dollar amount...your family. More

Rude, Rude, Rude! I was at the end of my lease, and needed to turn in my car as I had already leased from Mercedes Burlington which is an example of what a luxury deale I was at the end of my lease, and needed to turn in my car as I had already leased from Mercedes Burlington which is an example of what a luxury dealership should be. Anyways I had called to inquiry about what to do as I was not familiar with what needed to be done. I was set up with a girl Nicki whom I was told was the lease end turn in manager. She sounded really rude on the phone, like I was bothering her with my question and trying to schedule a day to drop off my lease. I figured maybe she was having a bad day like us women sometimes do so I didn't make a big deal of it because I just wanted to schedule a turn in. On the day of my scheduled turn in I walked into the showroom, and was greeted by who I am guessing was a salesman and asked if I needed help. I told him what my purpose was at the dealership and he then pointed to the receptionist area. I could tell once he figured out I was not there to buy a car he wanted absolutely nothing to do with me and brushed me off. I then go to the receptionist ask for Nicki and I'm told to have a seat as it will be a while. I'm wondering how this is possible as I've made an appointment, but I do as I'm told and wait patiently in the front seating area. I'm sitting for 30-40 mins until I can't take the waiting game anymore, and again ask the receptionist who is too busy on her cell phone instead of addressing customers to notice I'm still waiting for the infamous lease end manager. After I make her aware that I've been waiting for a while, Nicki finally emerges. Without even saying hello, or an apologizing for the wait she says: "where's your car? And your registration?" I was baffled by this extremely rude and arrogant girl. After all she was the one who made me wait, and if anyone should have had an attitude it should have been me, not her! To make a long story short something is clearly broken at this dealership, as a woman who runs and manages her own business. The people at this dealership seem too entitled and arrogant to see their own feet, you would think the floors were made of gold. Whoever is the owner of this dealership, this place needs a severe reality check of all its employees. The customer is not a hinderence to your daily work, we are the reason you have work to begin with. The only good experience I will say I had, was with whom I'm guessing was a new employee on the job. A nice young man who was commanded to remove my plates for me was the only staff member who had any customer service skills. In close, avoid this dealership until the staff gets an overhaul. More

Place is a joke! I bought a tire senser for my rx350, my mechanic near my house to install for me and my Mechanic founding out that's only half the part, couple things I bought a tire senser for my rx350, my mechanic near my house to install for me and my Mechanic founding out that's only half the part, couple things should be attached to the air senser is missing. So we have to go with the after market senser which I don't like to use. So I'm going back to Danvers Lexus dealer and explaining this to the parts department, the guy behind the counter he think I found this part "the senser" of the street. I'm very disappointed and not even to say they makes a mistake and apologize, not professional at all. No star at all if I able to do. More

Excellent customer service Wonderful experience, everything was very positive. Have purchase / leased other Lexus before and will continue doing so as they are very reliable ca Wonderful experience, everything was very positive. Have purchase / leased other Lexus before and will continue doing so as they are very reliable cars. Thank you More

Excellent. They were able to find the car I won't. Kept me informed of all thing I need to know. They always had a smile. They were able to find the car I won't. Kept me informed of all thing I need to know. They always had a smile. More