Ira Lexus Danvers

Rick did a great job with explaining the cars features and options that were available. He was easy to talk to and came up with some creative ways to give us a great price. This is the second Lexus we h and options that were available. He was easy to talk to and came up with some creative ways to give us a great price. This is the second Lexus we have bought from IRA and will be back again to buy my next Lexus More

I WAS EXTREMELY SATISFIED WITH MY OVERALL EXPERIENCE AT IRA LEXUS... MY HUSBAND AND I WENT IN TO JUST LOOK AT THE LEXUS RX350. WE DON'T LIKE PUSHY SALESMEN AND HAGGLING BACK AND FORTH WITH THEIR MANAGER. W IRA LEXUS... MY HUSBAND AND I WENT IN TO JUST LOOK AT THE LEXUS RX350. WE DON'T LIKE PUSHY SALESMEN AND HAGGLING BACK AND FORTH WITH THEIR MANAGER. WE TOLD TERRY WHAT WE WERE LOOKING FOR AND HE NOT ONLY GOT ME INTO THE EXACT CAR THAT I WANTED BUT WE WERE EVEN VERY HAPPY WITH OUR MONTHLY PAYMENTS. THEY PURCHASED MY BMW X5 FROM US AND MADE A GREAT DEAL WITH US! VERY PAINLESS... I WOULD RECOMMEND IRA LEXUS TO ANYONE OF MY FRIENDS AND FAMILY.. AS A MATTER OF FACT I ALREADY DID!!! DANIELLE T. More

This is the third time I have done business with IRA Lexus, and will not be the last time. The combination of a great product and a no hassle approach make the car buying experience as smooth as possib Lexus, and will not be the last time. The combination of a great product and a no hassle approach make the car buying experience as smooth as possible. Rick Kizner listened to my needs, and was able to get me into a great car, at a great price. Thank you! More

FROM THE MOMENT I ENTERED THIS DEALERSHIP THEY TOOK CARE OF ME IN EVERY ASPECT I CAN THINK OF, I AM NOW THE PROUD OWNER OF A PRE-OWNED LEXUS SC430 AND I AM GLAD I CHOSE THE IRA MOTOR GROUP AS MY FIRST AND L OF ME IN EVERY ASPECT I CAN THINK OF, I AM NOW THE PROUD OWNER OF A PRE-OWNED LEXUS SC430 AND I AM GLAD I CHOSE THE IRA MOTOR GROUP AS MY FIRST AND LAST CHOICE IN BUYING THIS VEHICLE. SO I WOULD RECCOMEND THIS DEALERSHIP TO ALL MY FRIENDS AND FAMILY MEMBERS. More

The deal was made over the phone. so no, haggling! Elliot was exceptional! he was very helpful and even arranged for a ride to pick me up from Salem train station. The finance person (Jose) was trying t was exceptional! he was very helpful and even arranged for a ride to pick me up from Salem train station. The finance person (Jose) was trying to push to sell the additional features (such as extended warranty, scratch protection etc). otherwise, i had an exceptional experience dealing with Ira Lexus. I will go back to Elliott for my next car! More

I usually do not write reviews but I felt that I had to after the exceptional service that I received from Teresa Mullen at Ira Lexus.(back in September) I was in the middle of one of the worst days that I after the exceptional service that I received from Teresa Mullen at Ira Lexus.(back in September) I was in the middle of one of the worst days that I had ever had and the last thing I was looking forward to was bringing my Lexus GS in for service. As soon as I walked in the door I was met by Teresa and she could tell that I was having a bad day. She quickly brightened my outlook with her friendly greeting and things only got better from there. The only thing more impressive than her overall attitude was her outstanding knowledge of your product. I will admit that I consider myself a bit of an old-timer and was apprehensive about having a woman talk to me about servicing my car. Not only did Miss. Mullen answer every question that I had she got me on my way in a much shorter time than I expected. I was so impressed with her that I convinced two of my friends to buy from Ira Lexus. In this day and age of so many choices once I delt with Teresa Mullen the choice was simple. I will not bring my Lexus ANYWHERE else!!!!!! She is a true asset to Ira. More

Teresa Mullen is a very, very, very poor representation of the quality and excellence that I believe your dealership prides itself on. I have never had such an unpleasant experience getting my car serviced of the quality and excellence that I believe your dealership prides itself on. I have never had such an unpleasant experience getting my car serviced as I did in dealing with Teresa Mullen. She has the most unprofessional attitude I have ever dealt with at Ira. She was very sarcastic about answering questions and even quick tempered and impatient with some of my concerns about the work being done, I felt like I was getting royally ripped off and I have never experienced this treatment at anytime by any other employee, not my salesman, finance manager all top notch. I have been a customer for several years and I believe she is fairly new so in the future I will avoid her and insist on dealing with a more pleasant, knowledgeable employee. In speaking with friends who also patronize Ira Lexus I have heard the same concerns. Maybe a word from the management on how to treat a paying customer may be helpful. I will give your service department another try, but steer clear of Teresa. If all else fails I will be using Herb Chambers. More

Was at the beginning of my car search and was interested in a few different Lexus models. I told the sales team the models I was interested in and it was like they did not hear me. I was asked the same q in a few different Lexus models. I told the sales team the models I was interested in and it was like they did not hear me. I was asked the same questions over and over. I explained to them that there was no way I was going to make a deal right there at the dealership. They also disregarded this information and proceeded to make fools out of themselves. The manager came in to "close the deal" and started to be-little me after I explained that I did not come there that day to make a deal (my first and only time visiting). These were the type of car salesmen I was hoping to avoid throughout my buying. If you want to hear cheesy, aggressive lines and talk to robots, then have fun with your sales experience at Ira Danverse. They do have some decent prices, but so does their competition. If you want normal sales guys I'd recommend Lexus of Watertown. More

I was in the market to get a 2010 Lexus GS 350 after I was having issues with my 2009 Acura TL. I visited their website to get a guage on what my rather new TL with only 5000 miles that I paid $40,000 fo was having issues with my 2009 Acura TL. I visited their website to get a guage on what my rather new TL with only 5000 miles that I paid $40,000 for new would fetch. When I clicked their trade-in value evaluator I was taken to NADA's website and rather surprised they gave me a value of $33,500 as a trade-in. Fair right? Well I talked to Danny the sales manager today and he tells me that the auction price evaluator they have spits out $27,000 for my TL. This is a 2009 Acura TL with All Wheel Drive and technology package that has a MSRP of $43,000. To me this is deception. Why put up a trade-in evaluator on the web site when in "reality" they use an auction evaluator at the dealership!! How do they offer $27,000 as a trade-in for a car which is one year old and only has 5,000 miles, yes five thousand miles!! I was disgusted and will never do business with this dealership EVER. Emptor Caveat! More

I have leased several cars from Elliot Honig at IRA Lexus. He is the most honest and knowledgable sales man I have ever dealt with. He knows I tend to get new car fever (often) and is always willing Lexus. He is the most honest and knowledgable sales man I have ever dealt with. He knows I tend to get new car fever (often) and is always willing to work with me and accomodate my many requests (I am VERY picky). He knows my color and option choices and always makes sure the car I want is available. If not, he goes the extra mile to find the car I am looking for. I highly recommend Elliot. My family and I always purchase our cars from him and IRA Lexus. I wouldn't work with anyone else. More