Ira Lexus Danvers

Between me and my husband, we have bought 6 cars plus dealt with more than 15 car dealerships from Danvers to Boston to Nashua. My February 2013 purchase at Ira Lexus in Danvers was by far one of our bes dealt with more than 15 car dealerships from Danvers to Boston to Nashua. My February 2013 purchase at Ira Lexus in Danvers was by far one of our best experiences in finding a car! General Manager Willy Moy and Sales Consultant Bert Rivas were great. Even though another couple bought a beautiful hybrid RX 450 SUV on the showroom floor that I wanted, the GM was able to find me the same model with even more upgraded features for a fabulous price within my range. They told me about some great sales incentives, so I received a car that was far better than the one I priced on Edmunds and Cars-dot-com, yet priced in my range! I had priced out pretty much a basic RX 450h online, but I walked away with a top-of-the-line RX 450h SUV at about the same price as my bottom-of-the-line one! Sales Consultant Bert was very thorough, knowledgeable and professional. I feel he went to bat for me to get the GM to give me a really good price. Even Gil, another Sales Consultant who lost out on the deal with me to Bert due to scheduling conflicts, was genuinely gracious and friendly. After taking delivery of my new car, I met with Breno Annes, a tech specialist who was great at explaining all the fancy computer gizmos in the car. He even set up my smartphone to work with the car's Bluetooth. Very thorough! I will definitely recommend Ira Lexus to friends and neighbors! More

This is a sales and service review. I originally  bought an 2007 LS and had a good experience. Last week I traded in my 07 LS for new 2012. I was dealt with very failry (Michael Fuller in sales) and  bought an 2007 LS and had a good experience. Last week I traded in my 07 LS for new 2012. I was dealt with very failry (Michael Fuller in sales) and felt I negotiated a very fair price as well as got good value for the trade.  What makes this is a 5 star review in my eyes however is the service and follow up. I picked up the car on a friday and had to return to the dealership Monday to pick up the new registration and sticker. When I went into the dealership they noticed a large screw logged in the front right tire. Even though they were not responsible (and the tire wasn't covered), they stepped up and replaced the tire for free.  I had my last LS serviced by IRA and was really pleased with the speed, quality and ease of getting loaner cars. After stepping up to replace the tire on my new LS, it's clear they understand and appreciate customer loyalty. I look forward to having my new LS serviced there and hopefully be another repeat customer the next time I need a new car. More

Had a great sales experience at Ira Lexus Danvers .Living in NH shopping for cars on the internet in other states is the only way to get a good selection to consider,especially when you seeking a low miles c in NH shopping for cars on the internet in other states is the only way to get a good selection to consider,especially when you seeking a low miles clean car that has not been through the car auctions and several dealers. I found a Lexus GX CPO on their site and called to ask several questions before I made the 2hr ride down. Mark Driscoll called me back and noted all my questions about the GX and he emailed me answers to shortly after.A couple days later I took a ride down and met Mark who was able to show me/and let me test drive the GX I inquired about (which he had right up front and ready when I arrived) as well as another one to compare.He was very knowledgeable and able to answer all my questions.Patient,not pushy and very easy going. After deciding on the GX I liked the best we met Mike Benoit and negotiated a fair price for both of us.I have purchased a number of cars for myself and other who ask me to come along and negotiate for them.I must say I have never had such a fun and laugh filled time getting a good deal with Mike and Mark. I had financing lined up with a great rate from my bank but after meeting with Jose Siliva he was able to get me a even better rate-.9 that I could not say no to and was very pleased with. The best part,due to my NH residency was that they,Ira delivered the car to me the next week,almost a 2 hr ride Mark and Sandy met me at my town hall and had me in my new to me GX that looked great,even after the drive. Would certainly recommend Ira Lexus,Mark Driscoll,Mike,Jose and Sandy to anyone in the market for a Lexus. More

My experience with Ira Lexus and Steve Pugatch was nothing less than exceptional. I will start off by saying that as a young woman, I was somewhat intimidated to step foot into a car dealership alone- nothing less than exceptional. I will start off by saying that as a young woman, I was somewhat intimidated to step foot into a car dealership alone- weary of the stereotypical, high pressure salesmen I might encounter.However, that was far from the experience I had at Ira Lexus. Steve is a true gentleman- professional, respectful, honest, knowledgeable, and personable. He took me on a test drive of the 2012 IS250 and took the time to go over all the specifications of the vehicle and to answer all of my questions. I was up front that I was not ready to buy today as I still wanted to test drive the Mercedes C300, and that I would like to have my father accompany me at the signing. Steve did not pressure me whatsoever, he encouraged me to test drive the Mercedes and told me he looked forward to meeting with me and my father so that he could go over everything with him as well. After test driving the C300 I had a difficult decision to make (especially since I was coming from owning a Mercedes) because I did like both cars. However, it was my positive experience at Ira Lexus that helped me to make my decision, I knew that I would be in good hands at Ira. Having made my decision, Steve did everything possible to ensure I got the *exact* car I was looking for-within my budget- and with no hassle. I got an incredible deal, both on my trade in (which was more than Mercedes had offered me) as well as on the sale price of my new vehicle, without having to haggle or negotiate back and forth. Jose DaSilva took care of the financing for me and my experience with hiw was equally as positive. Steve was extremely thorough when delivering my car to me- he made sure my vanity plates were transferred to my new vehicle and he went over every button and feature in the car, even setting my radio stations and programming the bluetooth on my phone. Oh, and did I mention he delivered the car to me with a big red bow? Absolutely impeccable customer service- I am highly impressed with Steve Pugatch and the rest of the staff at Ira Lexus. It was truly a pleasure doing business with them. And this should go without saying, but I love my 2012 IS250! More

I was very pleased with my entire experience at Ira Lexus. I found the salesperson (Breno) to be extremely responsive to my needs and incredibly timely with all communication. The manager (Danny) was Lexus. I found the salesperson (Breno) to be extremely responsive to my needs and incredibly timely with all communication. The manager (Danny) was refreshingly straightforward and avoided gamesmanship. I started at another Lexus dealership much closer to my house and fully intended to purchase the car at that dealership, however, the folks at Ira Lexus made me quickly reconsider. A great experience and a great car! More

There was no sales pressure at all. Both of the salesperson, Mike and the manager, Willie were very patient in listening to our arguments in dealing with the final price. salesperson, Mike and the manager, Willie were very patient in listening to our arguments in dealing with the final price. More

I just purchased my new 2012 Lexus RX350 from Rick Kizner, Sales Consultant. This is the second Lexus I purchased from Rick, and the 6th Lexus I've purchased from IRA Lexus. I am very precise with Kizner, Sales Consultant. This is the second Lexus I purchased from Rick, and the 6th Lexus I've purchased from IRA Lexus. I am very precise with what I want for equipment, vehicle color, how much I want to pay, etc. So, I can say without any reservation that Rick did EVERYTHING he could do to make it all happen. I am thoroughly enjoying my new Lexus!!! Rick is a very likeable gentleman, listens to what you want, is not pushy, extremely knowledgeable, exactly the kind of sales consultant you want to have. He truly wants you to experience the pride and prestige of Lexus ownership as well as giving you a great car buying experience. Additionally, he truly went out of his way to accommodate "my" busy schedule which I appreciate very much. I will purchase my next Lexus from Rick in another 2 - 3 years. Also, the service dept. is fabulous as well. I usually deal with Tony B. who is always very accommodating. I have been telling my friends and relatives about my experience, and highly recommend IRA Lexus and Rick Kizner for the ultimate car buying experience. Thanks to Willy Moys, GM as well. More

My duaghter's car had a oil leak that needed extensive time to fix. Thankfully, we had an extended warranty that covered the cost of all those hours of labor! My service advisor was Ben Perry, and he co time to fix. Thankfully, we had an extended warranty that covered the cost of all those hours of labor! My service advisor was Ben Perry, and he could not have been any more polite and helpful. I felt thouroghly taken care of and it was a pleasure to have had this problem with the car just to see that excellent customer service still exists. Also, being given a loaner car was a huge plus, as well as a nice ride More