Ira Lexus Danvers

Rude, Rude, Rude! I was at the end of my lease, and needed to turn in my car as I had already leased from Mercedes Burlington which is an example of what a luxury deale I was at the end of my lease, and needed to turn in my car as I had already leased from Mercedes Burlington which is an example of what a luxury dealership should be. Anyways I had called to inquiry about what to do as I was not familiar with what needed to be done. I was set up with a girl Nicki whom I was told was the lease end turn in manager. She sounded really rude on the phone, like I was bothering her with my question and trying to schedule a day to drop off my lease. I figured maybe she was having a bad day like us women sometimes do so I didn't make a big deal of it because I just wanted to schedule a turn in. On the day of my scheduled turn in I walked into the showroom, and was greeted by who I am guessing was a salesman and asked if I needed help. I told him what my purpose was at the dealership and he then pointed to the receptionist area. I could tell once he figured out I was not there to buy a car he wanted absolutely nothing to do with me and brushed me off. I then go to the receptionist ask for Nicki and I'm told to have a seat as it will be a while. I'm wondering how this is possible as I've made an appointment, but I do as I'm told and wait patiently in the front seating area. I'm sitting for 30-40 mins until I can't take the waiting game anymore, and again ask the receptionist who is too busy on her cell phone instead of addressing customers to notice I'm still waiting for the infamous lease end manager. After I make her aware that I've been waiting for a while, Nicki finally emerges. Without even saying hello, or an apologizing for the wait she says: "where's your car? And your registration?" I was baffled by this extremely rude and arrogant girl. After all she was the one who made me wait, and if anyone should have had an attitude it should have been me, not her! To make a long story short something is clearly broken at this dealership, as a woman who runs and manages her own business. The people at this dealership seem too entitled and arrogant to see their own feet, you would think the floors were made of gold. Whoever is the owner of this dealership, this place needs a severe reality check of all its employees. The customer is not a hinderence to your daily work, we are the reason you have work to begin with. The only good experience I will say I had, was with whom I'm guessing was a new employee on the job. A nice young man who was commanded to remove my plates for me was the only staff member who had any customer service skills. In close, avoid this dealership until the staff gets an overhaul. More

Place is a joke! I bought a tire senser for my rx350, my mechanic near my house to install for me and my Mechanic founding out that's only half the part, couple things I bought a tire senser for my rx350, my mechanic near my house to install for me and my Mechanic founding out that's only half the part, couple things should be attached to the air senser is missing. So we have to go with the after market senser which I don't like to use. So I'm going back to Danvers Lexus dealer and explaining this to the parts department, the guy behind the counter he think I found this part "the senser" of the street. I'm very disappointed and not even to say they makes a mistake and apologize, not professional at all. No star at all if I able to do. More

Excellent customer service Wonderful experience, everything was very positive. Have purchase / leased other Lexus before and will continue doing so as they are very reliable ca Wonderful experience, everything was very positive. Have purchase / leased other Lexus before and will continue doing so as they are very reliable cars. Thank you More

sales was very helpful James Brooks couldn't have been any more helpful I would recommmend him to everyone I felt very comfortable buying a car from him and Ira James Brooks couldn't have been any more helpful I would recommmend him to everyone I felt very comfortable buying a car from him and Ira More

Excellent. They were able to find the car I won't. Kept me informed of all thing I need to know. They always had a smile. They were able to find the car I won't. Kept me informed of all thing I need to know. They always had a smile. More

Amazing experience Received great customer service and felt very comfortable. I will recommend my friends. Saena was very helpful and answered every question I asked. Sh Received great customer service and felt very comfortable. I will recommend my friends. Saena was very helpful and answered every question I asked. She was very patient and worked very hard More

Easy, comfortable and great staff I had a great experience purchasing my vehicle at Ira Lexus in Danvers. James Brooks, Rob and Mickey took exceptional care to make sure I was treated I had a great experience purchasing my vehicle at Ira Lexus in Danvers. James Brooks, Rob and Mickey took exceptional care to make sure I was treated professionally and totally satisfied. I look forward to working with this dealership for many years to come. I will highly recommend them to my friends and family. More

Leasing Saena and Willy were extremely helpful, understanding, and willing to spend extra time with me to meet my personal needs. They really went above and b Saena and Willy were extremely helpful, understanding, and willing to spend extra time with me to meet my personal needs. They really went above and beyond to help. Would highly recommend Saena and Willy to friends and family. More

Excellent Customer Service James Brooks was an terrific salesman. He was so patience and informative. Picking up my new vehicle was an easy process. Everyone was friendly an James Brooks was an terrific salesman. He was so patience and informative. Picking up my new vehicle was an easy process. Everyone was friendly and helpful. More

Great experience excellent sales personnel. Love saena Can to dealer great deal friendly sales personnel keven straight shooter and Saena made my day with the IS 300 .. would shop here again next time Can to dealer great deal friendly sales personnel keven straight shooter and Saena made my day with the IS 300 .. would shop here again next time More