Ira Lexus Danvers

Shameless Dealership The moment I bought a car from this car dealership, my nightmare started. It was a used 2013 IS250 Lexus, but I trusted them saying it was a "Lexus Ce The moment I bought a car from this car dealership, my nightmare started. It was a used 2013 IS250 Lexus, but I trusted them saying it was a "Lexus Certified Car. They even persuaded me into buying warranty at extra cost. It did not take long before the car started having trouble. I am very busy that usually my wife brought the car to their service center to get it fixed, they always charge a lot of money. They seem to even charge for the parts that are supposed to be covered by our car warranty. How can a customer know whether a part is covered or not covered? One time I complained (over the phone because my wife does not speak English well), "I bought a warranty, isn't it covered by warranty?" The mechanic replied, "Oh, I'm sorry, it's my mistake. It's covered. However, still other parts are not covered, you need to pay money." Every time my wife brings the car to service center, without fail they charge for every possible reason imaginable as a pretext to rip us off. Actually they ripped us off by selling a lemon and now they are earning money charging service fees for the lemon. This car is really a money guzzler! Recently when the car's tire was damaged by road hazard, I called them asking regarding tire warranty. A guy told me that if it was caused by road hazard, it would be covered by tire warranty. When I asked them to check when our tires were replaced there giving the information of the car, he denied that tires had ever been replaced by them. My wife drove the car to Water Town Lexus because to my memory all of the four tires were placed either at Ira Lexus or Water Town Lexus. At the Water Town Lexus my wife was told that those tires were replaced by Ira Lexus. Wither their permission she took a photo of their screen showing this information. Ira Lexus lied to me! She wasted her time driving all the way to Water Town Lexus. When she returned and showed the evidence (the photo), this time they refused to replace it with warranty saying "the warranty policy has been changed, further more tire has only a small nail in it. We can fix it." and they just sealed the tire and charged my wife again for repair. When my Honda got a flat tire from a nail and brought it to Costco because I bought my car tires there, they replaced it with a brand new tire without hesitation. Of course without fee for labor. My Honda CRV 2011 is running well without any trouble and even when I visit occasionally Honda Service for some signs on the control panel, they never overcharge me like Ira Lexus does. This car is actually two years older than Lexus 2013 IS 250, but rarely causes trouble and even when it does, Honda Service Center at Burlington never overcharge me. If someone asks me a second opinion about this car dealership, I would give them 1 or 0 start because if someone naïve like me buy a car here, I bet their nightmare will start sooner or later and they will regret for the rest of the life of the car. After I posted my review on google, the manager (Rick Chase) of the service center replied to the review stating they apologized for my experience and stated they would like to try and resolve the issues. Actually I did not expect at all and I did not contact him. However, the car acted up again and this time the battery was dead. AAA technician came to jumpstart it. When he inspected the car he said car battery’s life remained less than 11% and it should be replaced ASAP. He added that as the battery is less than 3 years old (actually the technician was very surprised that the battery’s life remained just 11% given that it was replaced less than 3 years ago and said I would not pay any money as the battery’s warranty is 84 months (7 years). For this reason I contacted him regarding the battery, tires and other services, he frustrated and upset me all the more by stating he would charge me 50% of the battery’s price and $39.95 for labor for replacement of battery despite it being still under warranty, also refused to compensate for other things including tires which were under warranty. I would leave it to your judgement whether you would buy or fix car in this car dealership. If I were you, I would say, “Over my dead body!” More

Terrible service and terrible attitude. Made an appointment for a replacement FOB as I lost one. When initially called to make the appointment the man who sold me the car said there was no charge b appointment for a replacement FOB as I lost one. When initially called to make the appointment the man who sold me the car said there was no charge because I had purchased insurance. As soon as I arrived for the appointment things they told me “you know it’s going to be of $300 or $400 dollars for a new FOB”. I told them I had insurance, they said no. I told them regardless I want a new FOB. Turns out my salesman had to call and straighten them out re the cost. In general a terrible experience. More

This is my second vehicle purchased at Ira Lexus Danvers. Service has always been first class. Representatives are honest and courteous. I most appreciate the free loaner when I need one, a clean car when co Service has always been first class. Representatives are honest and courteous. I most appreciate the free loaner when I need one, a clean car when completed, and most recently topping off my gas tank. Thank you Ira Lexus! Well done!! More

Awesome job by ira Lexus Ira Lexus did a good job when I visit the for my oil change there staffs are Awesome they treat me with respect. I believe and I know that ira Lexus i Ira Lexus did a good job when I visit the for my oil change there staffs are Awesome they treat me with respect. I believe and I know that ira Lexus in Danvers Ma they are the best dealership I ever know. More

Would not purchase again The dealership is a typical dealership, pushy salesman trying to force you into the sale. But if you stand your ground they’re no worse than others in The dealership is a typical dealership, pushy salesman trying to force you into the sale. But if you stand your ground they’re no worse than others in that regard. Ended up purchasing a vehicle and upon delivery, did not have floor mats. Was then told it was sold without it. How are you going to sell a $20,000 car without even a cheap pair?! The salesman said he’d look into it and was confident he could do something, of course that never happened. I also did not have a windshield wiper blade on the rear of the vehicle. I purchased one and put it on, which is fine, but makes me nervous as they assured me “they went through everything and it was all in working condition.” Well they apparently didn’t check the wiper blade or realize one was completely missing, so who knows what else they didn’t check. Overall, not happy with my experience or service. I feel I got a fair price for the vehicle, but otherwise not pleased with Ira. I would not purchase another vehicle from them and would suggest looking elsewhere. More

Finance Manager the Worse experience ever at IRA LEXUS DANVERS financing Manager Thomas Wright has no communication with customers, I walked in with a trade which I o the Worse experience ever at IRA LEXUS DANVERS financing Manager Thomas Wright has no communication with customers, I walked in with a trade which I owe more than value and rebuilding credit as well after two hours on a Sunday THomas convinced me to a deal at higher rate, he asked for a deposit which I also provide 10 days later after me emailing, calling every day he finally pickup the phone just to tell me that he will give the money back. I still don't have the money. The sales person was more Professional than him, at least he picked up the phone and told me I told the Manager to call you and let know what's going on but Thomas never had the courtesy to reach out for me, regardless of my credit I am a customer felt discriminated. no place to do business. More

Horrible customer service Horrendous customer service!!! Steer away and find another dealership that will treat you right! I’ve never been treated so poorly when trying to spen Horrendous customer service!!! Steer away and find another dealership that will treat you right! I’ve never been treated so poorly when trying to spend so much! Sunday, the 17th I stopped by to check the Lexus GX460 with my son. After a brief wait I was greeted by a nice salesman Jake, who offered to show me the car and help with test drive. I’m in the early stages of screening the market for a new car. My wife’s lease will be up soon and she liked the GX among other large SUV’s. After test drive we got down to the financial part where I asked about a lease offer that Lexus.com has listed on the website for $449.00/month (terms and conditions may apply) we all know that. Long story short, I had to wait at the salesman’s desk for him to go to the manager to get the numbers. Among other things I asked about, money factor (APR), residual value, multiple security deposits, MSRP, if selling price was negotiable, if there are any incentives, etc. The salesman left and was taking longer than usual so for that reason I told him that he can email me all the specs. When I was ready to leave, the sales manager rushed through the door intruding himself also promising that he will send along info requested. Monday I get a follow up email with nothing but a greeting and another promise. I replied back asking a detailed price quote and never heard back from anyone. By Wednesday I emailed back the sales Mayans cc’d the general manager. As of today I’m still waiting to receive an email. Salesman called and said over the phone that this dealership does not send price quotes to clients by email because they fear that a client may go to another dealership to try to beat their quote. This is plane stupidity and an easy way to loose a customer. Any other dealership I purchased or made inquiries with had no problems sending me information by email. It almost seems like they try to wrap your head around so bad throwing numbers at you and rush you into making a decisions. A price quote was disclosed over the phone in a voice mail and none of the information required was provided. Dear General Manager, if you are not in the business of selling/leasing cars you should close the doors of your dealership or simply release from duty people working in your establishment who refuse to do the job. The only reason I walked into your dealership is because I wanted to do business with you, but being treated like that, I doubt it. Yes I am an analytical person and prefer to have things in writing before making a decision. The latin “Verba volant, scripta manent” is something I live by. More

Excellent Service Dennis is an absolute strong suit in the service department. Always truly exceptional service every time. He takes time to listen to my concerns & is Dennis is an absolute strong suit in the service department. Always truly exceptional service every time. He takes time to listen to my concerns & is very responsive throughout the duration of my vehicle in service. Never have an issue with a loaner vehicle. Thank you IRA! But thank you even more Dennis! More

treid to sell me a lemon I came to look at at a 2016 lexus SUV. To their credit they let me have the car overnight to try it out. After about 3-4 miles I noticed a hum coming I came to look at at a 2016 lexus SUV. To their credit they let me have the car overnight to try it out. After about 3-4 miles I noticed a hum coming from the engine (transmission) that just got louder and louder over the course of using the car. The salesman acted surprised.. maybe he was, but he didn't seem to want to do anyting about it. After that, there was no way I was going to be able to trust the dealer with another used car. More