Ira Lexus Danvers

It’s Lexus Danvers, MA Sold brand new luxury GX 2021 with hidden brutally fixed damage. When damage was identified on car wash station I asked comment from dealership in Danvers, MA. And of course answer: t hidden brutally fixed damage. When damage was identified on car wash station I asked comment from dealership in Danvers, MA. And of course answer: they don’t know how it happened and maybe this damage comes from customer side, customer fixed it, do not like it and now looking for compensation and creating shows. Imagine? Then I asked help from Lexus USA. Result: All of our dealers are independent and when we sold car to dealers we are not responsible for it, only if it is factory defect. Sorry for inconvenience…. So new lucky Lexus owners, when you come to Ira Lexus Danvers, Mass to buy new Lexus, inspect everything before in and out on hidden damage, don’t hesitate, before sign agreement. because when you decide to wash a car some of this quick fix pre sell solutions can pilled and you can see high quality items and materials used to prepare new car with damage for happy customer. And when car already your, congratulations, if you found any and ask what is going on? they will not know how it happens because they tech very carefully prepared car for customer and if they found any dealer NEWER SELL CAR WITH DAMAGE, customer will be informed, car fixed right, or changed on another……. Good luck with new Lexus. More

Ira Lexus in Danvers is amazing! Jaime De La Cruz was an excellent Sales & Leasing representative. He was very kind and professional. Even when things did not work as planned, he assisted in the best way po excellent Sales & Leasing representative. He was very kind and professional. Even when things did not work as planned, he assisted in the best way possible. I had the pleasure to talk to the General Manager (Willy Moy) and he was aware of who I was and willing to help me. All great; Sales representatives, managers, and other staff were very professional. I will definitely come back and I will recommend this dealer. More

I am in the automotive industry myself. I have access to VERY good pricing on service and parts due to the connections I have made. I still choose to bring my vehicle (which I purchased here as well complet VERY good pricing on service and parts due to the connections I have made. I still choose to bring my vehicle (which I purchased here as well completely seamlessly) here for service. Their promptness, attentiveness, amenities, atmosphere and professionalism, coupled with very competitive pricing makes it a no-brainer for me to continue to service my vehicle here. Ira Lexus makes both purchasing and servicing a vehicle (a vehicle of outstanding quality, mind you) a process that will interfere with your day to day life as little as possible while also providing the best experience. Notable xxxxxxgo to John Ponce from sales and Barry from service for continually contributing to my experience in a positive way. More

I always have a fantastic experience at Ira Lexus. I bought the car from Jaime De-Lacruz, he was very kind, professional, attentive and I got an absolutely incredible deal. I’d recommend him to anyone. bought the car from Jaime De-Lacruz, he was very kind, professional, attentive and I got an absolutely incredible deal. I’d recommend him to anyone. The service department is also phenomenal. Jen and Tina are typically who I work with. They’re very kind, professional and prompt in response. I brought my car in recently for service to get the fuel pump recall taken care of and I was very impressed with how quickly everything was done. They even cleaned it and it looks 100% better than when I dropped it off. Very impressed! Will definitely be back! More

It’s been 19years and on my second car and still haven’t been disappointed. Easy to make service appointments, convenience of a loaner, staff always keeps me informed and I always feel they have my best int been disappointed. Easy to make service appointments, convenience of a loaner, staff always keeps me informed and I always feel they have my best interest. Dennis and Jennifer are an asset to Ira lexus. More

TOLD ME WE HAD A DEAL -- took my credit card to hold the truck - I asked for wiring instructions -put me in touch with a shipper -- I made arrangement to ship the truck--- 4 hours later they sold the tr truck - I asked for wiring instructions -put me in touch with a shipper -- I made arrangement to ship the truck--- 4 hours later they sold the truck to someone else. I spoke to the GM -Willy Moy -VERY ARROGANT COULD NOT HAVE CARED LESS! More

You are in good hands with Brendan DeAngelis when servicing your car. He gets high marks for his customer service and work ethic. My car is older and the techican D. UY did an excellent job in the re servicing your car. He gets high marks for his customer service and work ethic. My car is older and the techican D. UY did an excellent job in the repairs needed and my car drives like a dream again! Thank you for keeping me safe on the road. See you in 5,000 miles! Kim Rudolf More

I just picked up my RX 350 from service and again another job well done by Tyna Toek my service adviser who’s always so polite and courteous job well done by Tyna Toek my service adviser who’s always so polite and courteous More