Ira Lexus Danvers

Great facilities and very friendly and professional staff that was communicative and honest. It is now my home dealership for service. that was communicative and honest. It is now my home dealership for service. More

This dealership provides the best service of any place at which I've ever had my car serviced. This team goes above and beyond every time. I always feel like I've received excellent value for what I spend t which I've ever had my car serviced. This team goes above and beyond every time. I always feel like I've received excellent value for what I spend there, and I trust the genuine Lexus service technicians. Our 2021 RX350L navigates the back and forth from New England to Florida with confidence all the time. Special shout to Brendan DeAngelis, my favorite service rep. He's half the reason we keep coming back here! More

Nice waiting room. No newspaper this time. Love their coffee. Cleaned car but didn’t dry it so had spots on windows by the time I got home. No newspaper this time. Love their coffee. Cleaned car but didn’t dry it so had spots on windows by the time I got home. More

Was working with Mike Walsh who knew I was helping my mother in law and kindly added a discount of $488 bringing the price of the 2020 ES 350 to 36,500. I explained I was an hour away and would head the mother in law and kindly added a discount of $488 bringing the price of the 2020 ES 350 to 36,500. I explained I was an hour away and would head there to look over the vehicle and purchase. We arrived 10 minutes early and were brought to a salesman who informed us that the car we wanted was out on a test drive and had to wait to see it if would sell. While understand it was a busy Saturday and money talks so to speak, he could not hold the car for 1 hour! Always after the profit and the sale, thinking nothing of my time. Whoever bought VIN 58ADZ1B10LU071073 did not get my discount. The very next Lexus dealership we went to we purchased a similar car in cash. Not sure how this place acquires/retains customers. Horrible. More

Gene from Ira Lexus of Danvers MA made it very easy and pleasant buying a new Lexus. pleasant buying a new Lexus. More

I took my 2022 RX 350 for the first 5K/6months service (which is a glorified tire rotation); I had an app, arrived at 10:30AM. I asked about an update around 11:40AM and to my surprise I was told that the (which is a glorified tire rotation); I had an app, arrived at 10:30AM. I asked about an update around 11:40AM and to my surprise I was told that the car is still outside in the parking lot and the service has not been performed yet!!! I told the adviser that I just want my car back and that I will do the service somewhere else. No communication, poor customer experience. I will never take my car to this dealership for service. More

SHOCKED & DISAPPOINTED. On 9/3/22, my car was towed into Ira Lexus of Danvers because it would not start. On 9/6/2022, the dealership tried to charge me $821.04 to insta On 9/3/22, my car was towed into Ira Lexus of Danvers because it would not start. On 9/6/2022, the dealership tried to charge me $821.04 to install a new battery and replace what they said was a hopelessly corroded positive battery terminal, saying the car would not run without the work. I declined, paid the $195 they charged me for "diagnostics", and took the car for a 2nd opinion. Less than 1 hour after I left the dealership, another licensed shop gave me a printout indicating "good battery", and said there was no problem whatsoever with the terminals or connections. It turns out that the only reason the car would not start was that I had been trying to use an unprogrammed spare key. The car starts and runs fine using my usual key- which I had already provided to the dealership the day before with the request that they try it first before doing further diagnostics. I immediately drove the car (that was- and still is- running just fine) back to the dealership, showed them the printout from the other mechanic, and asked for my money back. They claimed their instruments had shown that the battery was bad. I'd like to believe this was an honest error, but I have no explanation as to how they could have seen extensive corrosion where there is none, and how they did know that the only "fix" needed was to use the correct key (with which they had been provided). To their credit, they immediately refunded the $195 diagnostic fee I had paid. Sadly, I'm not sure they will ever be able to restore my faith in either their expertise or their honesty. I am beyond disappointed to lose what had previously been a trusted and respected resource. I would have expected, after an experience like this, to be contacted by the service manager, but no one reached out. I'm happy to provide full documentation of this experience to anyone who is interested. (Note: the "service advisor" I worked with primarily is not listed here, but your system won't let me submit this review without rating an employee. So I have rated a nice woman at the checkout desk who has been a friendly face over the past years.) More

Great services, bought a new Lexus last July2021, super experience. Went for 10k service Mark McLean.. A++.. thank you Mark!! Ira Lexus /service top notch!! Tim experience. Went for 10k service Mark McLean.. A++.. thank you Mark!! Ira Lexus /service top notch!! Tim More

I recently brought my 2019 Lexus RX350 in for service, Brendan DeAngelis was the service manager that handled everything. Brendan as always was very pleasant and professional, explaining what was going Brendan DeAngelis was the service manager that handled everything. Brendan as always was very pleasant and professional, explaining what was going to be done and the pricing. He had my loaner vehicle ready which was clean and gased. When the service was completed Brendan called and let me know. I also received a follow up text to make sure everything was good and if there were any questions. My vehicle was cleaned as a courtesy. I would highly recommend Ira Lexus and Brendan DeAngelis. A plus for always taking that extra step. More

Excellent service, they stand by their vehicles. They made the experience pleasant, and went above and beyond for service. They made repairs to the vehicle before the sale after the test drive and John made the experience pleasant, and went above and beyond for service. They made repairs to the vehicle before the sale after the test drive and John Ponce was a great salesman, all were friendly, professional gentlemen. More