Ira Lexus Danvers

Jenifer Perry is a pleasure to deal with. She was a large factor in our recent purchase of our sixth Lexus from this dealership. She was a large factor in our recent purchase of our sixth Lexus from this dealership. More

Good friendly, honest service, fair price, loaner car was very convenient. Kyle Quinn was great! very convenient. Kyle Quinn was great! More

The service was wonderful, just what you expect from Lexus. Jennifer, the service manager was extremely knowledgeable and explained everything concisely. Great customer service. I will return to Ira L Lexus. Jennifer, the service manager was extremely knowledgeable and explained everything concisely. Great customer service. I will return to Ira Lexus the next time my car is due for service. More

Left the car for a few items. Picked it up a couple were not shown as completed. I asked the assistant manager about 2 specific items requested ( and paid for) was told to speak t Picked it up a couple were not shown as completed. I asked the assistant manager about 2 specific items requested ( and paid for) was told to speak to my specific advisor when he returns Wednesday ( it’s Monday). Problem: I have already picked up car and now would have to return again to get these 2 items completed! Great dealership , don’t mind the occasional visit but route one traffic is tough ! I still would highly recommend. 5 stars usually but today’s experience 4 stars. More

The staff is extremely friendly and accommodating. They make it a very smooth and painless service experience. They make it a very smooth and painless service experience. More

They have great customer service The mechanics were relentless in chasing down an issue with my vehicle. They did find it! It took a few days but they gave me a loaner car which was greater appreciate relentless in chasing down an issue with my vehicle. They did find it! It took a few days but they gave me a loaner car which was greater appreciated. More

Dennis in service was fabulous, very organized and my car was returned in a timely manner. Kudos. was returned in a timely manner. Kudos. More

IRA Lexus of Danvers is the best of the best. I own 2 Lexus SUVs only because of the level of service that IRA provides for years after your purchase your vehicle. I own 2 Lexus SUVs only because of the level of service that IRA provides for years after your purchase your vehicle. More

A committed dealership that promotes and provides excellent automobile service in an organized service center. A positive force in the automobile dealership sphere excellent automobile service in an organized service center. A positive force in the automobile dealership sphere More

This is the 2nd visit where I was told multiple different issues were wrong with my car. End of June I brought my vehicle for a noise coming from the tires when I turn and I was told it was due to a hole in issues were wrong with my car. End of June I brought my vehicle for a noise coming from the tires when I turn and I was told it was due to a hole in the floor board so I paid to have a new one installed over $800. When I picked up the car I still heard the noise and brought it right back where I was then told the backing plate was bent causing the noise and Brendan went ahead and had it repaired at no cost due to the 1st technician being wrong but they charged 2 hours to diagnose it and still didn’t find the reason for the noise until I went back and had the lead mechanic test drive the car with me in it. I was told brakes were fine and at 10mm. Now this last visit I went in for an oil change and to replace all 4 tires and an alignment. I was told 2 had to be ordered which was no problem. My issue is when I received a call before they closed saying there was a lot more wrong with my car including a leaking radiator that needed to be replaced, a headlight for my hi beam, all 6 new spark plugs, my rear brakes are at 6mm but some how the front are still at 10mm and a driving belt needed to be replaced. All coming out to a total of $3900. How was my vehicle in there about 2 months ago and none of this was noticed but it his one visit somehow all of these issues pop up. I will not be going back again. They are not honest and see a female and try to take advantage. Also when I viewed the video some of the “issues” where not even mentioned but they ended up on the write up provided to me. More