Ira Lexus Danvers

Ira Lexus is definitely the place where you want to buy or lease your new car they are outstanding and very professional or lease your new car they are outstanding and very professional More

Service advisor Ryan is very helpful and quickly getting a problem solved. I am very satisfied what he did for my car. a problem solved. I am very satisfied what he did for my car. More

I went to the dealership for a regular service. I waited about three hours which was much longer than I expected. I also specifically asked them to help me with my dashboard as I was constantly get I waited about three hours which was much longer than I expected. I also specifically asked them to help me with my dashboard as I was constantly getting a reset pin message. I was told that only their genius could do that. I was never given the genius‘s contact information during my three hour wait. After I was done and I got a follow up text from the service manager. I asked for the genius‘s contact information. I have reached out to the genius three times now and still have not heard from them. My dashboard is still basically useless. The dealership has always been pretty poor as far as customer service even though I have bought about six cars from them over the last 20 years. If there was another good dealership around, I would go to it. More

Excellent service as always Brendan and Elias took very good care of me merry xmas good care of me merry xmas More

The front desk person, Tyler was courteous and took my note about the rear seat needing to be cleaned. However, when I returned to pickup the car, the seat was not cleaned. When pointed out, they made me note about the rear seat needing to be cleaned. However, when I returned to pickup the car, the seat was not cleaned. When pointed out, they made me wait for ten minutes while they tried to clean it. The seat was only partially cleaned and was still dirty along the creases. On top of that, they left some residue on the start button and splashes all over the inside of the windshield that I had to clean myself at home. This was my last prepaid service. I was considering extending initially as I've been treated well in the past but the quality had gone down over the years unfortunately. More

I am pleased with Ryan’s response to my service needs. I was there for a follow up service when the technician observed the need have my inspection sticker needed to be renewed and brought it to my attent I was there for a follow up service when the technician observed the need have my inspection sticker needed to be renewed and brought it to my attention. More

My husband went to your dealership to have a key made for my Lexus. He was extremely happy with the service he received. Thank you. my Lexus. He was extremely happy with the service he received. Thank you. More

My service rep, Jennifer, was great = efficient, helpful, attentive to my needs, as well as very friendly. attentive to my needs, as well as very friendly. More

My salesman, Ed was very friendly, and patient with me. He answered all my questions and he was very knowledable. He answered all my questions and he was very knowledable. More

Jason was phenomenal. Easy to work with. I'd highly recommend IRA Danvers and Jason! Easy to work with. I'd highly recommend IRA Danvers and Jason! More