Ira Lexus Danvers

Mike Walsh was very cordial and helpful. Denis Pellegrino kept me updated throughout the entire process. I was given a loaner to use while repairs were made. I would highly recommend this Denis Pellegrino kept me updated throughout the entire process. I was given a loaner to use while repairs were made. I would highly recommend this dealership. More

I have been a customer for over 20 years, and let me tell you why I keep going back. My most recent visit was the most unique one I have ever had with any service center, and I hope it’s one I never have to you why I keep going back. My most recent visit was the most unique one I have ever had with any service center, and I hope it’s one I never have to go through again. But if I do, I hope it’s with Ira Lexus. I took my car in “just to check” after hitting some road debris. Things escalated quickly and my car was deemed a total loss. This situation could have been an absolute nightmare. Ira Lexus was so kind to me. They treated me with empathy, helped me navigate the claim process, and even gave me a ride home once I dropped off the loaner vehicle I had taken for the service appointment. I have never had a bad experience here. And from the perspective of owning a car, having one totaled unexpectedly is never fun. I can’t wait to return to have IRA continue to service the new(er) LS I bought as a replacement! This will be my 5th car of one they have helped me maintain over the years. I cannot recommend them enough. More

It looked like usual Lexus service. Washing and vacuuming of the car came as a pleasant bonus. Yet a junk fee of $31 which was not included in the service fee quote on the website was a Washing and vacuuming of the car came as a pleasant bonus. Yet a junk fee of $31 which was not included in the service fee quote on the website was a disappointing ripoff. The assistant might want to adjust his style of communication with clients, making it more formal. More

Professional, caring and catering to customer. I found the Lexus dealer at Danvers to be honest and cognizant of the clients needs and the automobiles requirements. Dave did a goid job. I found the Lexus dealer at Danvers to be honest and cognizant of the clients needs and the automobiles requirements. Dave did a goid job. More

Service is always fast, efficient and well communicated. Jennifer Perry is a super star Service Consultant Jennifer Perry is a super star Service Consultant More

Always in good hands when I deal with Ira Lexus. Brandon was excellent and very pleasant to deal with. Brandon was excellent and very pleasant to deal with. More

This dealership has the best customer service in the service department. Everyone is very professional and knowledgeable. They are very organized and on time with appointments and completion of the job. service department. Everyone is very professional and knowledgeable. They are very organized and on time with appointments and completion of the job. They do a multipoint inspection with a video explaining everything about your car. There’s never any surprises. You are given a courtesy vehicle to rent if you need it also. They even detail the car after working on it going above and beyond other places. More

From the time we entered the dealership till we drove the car away, it was a great experience. car away, it was a great experience. More

I've purchased a couple of new Lexus vehicles from Ira / Danvers and have always had great experiences with their service department. From convenient appointments to follow-up reminders, pleasant drop-off e Danvers and have always had great experiences with their service department. From convenient appointments to follow-up reminders, pleasant drop-off experiences and loaner vehicles I can't say enough about their professionalism. More

Great service, prompt service, I love going to service there. I love my custom service representative. They always clean the car for you. there. I love my custom service representative. They always clean the car for you. More