Ira Lexus Danvers

FROM THE MOMENT I ENTERED THIS DEALERSHIP THEY TOOK CARE OF ME IN EVERY ASPECT I CAN THINK OF, I AM NOW THE PROUD OWNER OF A PRE-OWNED LEXUS SC430 AND I AM GLAD I CHOSE THE IRA MOTOR GROUP AS MY FIRST AND L OF ME IN EVERY ASPECT I CAN THINK OF, I AM NOW THE PROUD OWNER OF A PRE-OWNED LEXUS SC430 AND I AM GLAD I CHOSE THE IRA MOTOR GROUP AS MY FIRST AND LAST CHOICE IN BUYING THIS VEHICLE. SO I WOULD RECCOMEND THIS DEALERSHIP TO ALL MY FRIENDS AND FAMILY MEMBERS. More

The deal was made over the phone. so no, haggling! Elliot was exceptional! he was very helpful and even arranged for a ride to pick me up from Salem train station. The finance person (Jose) was trying t was exceptional! he was very helpful and even arranged for a ride to pick me up from Salem train station. The finance person (Jose) was trying to push to sell the additional features (such as extended warranty, scratch protection etc). otherwise, i had an exceptional experience dealing with Ira Lexus. I will go back to Elliott for my next car! More

I usually do not write reviews but I felt that I had to after the exceptional service that I received from Teresa Mullen at Ira Lexus.(back in September) I was in the middle of one of the worst days that I after the exceptional service that I received from Teresa Mullen at Ira Lexus.(back in September) I was in the middle of one of the worst days that I had ever had and the last thing I was looking forward to was bringing my Lexus GS in for service. As soon as I walked in the door I was met by Teresa and she could tell that I was having a bad day. She quickly brightened my outlook with her friendly greeting and things only got better from there. The only thing more impressive than her overall attitude was her outstanding knowledge of your product. I will admit that I consider myself a bit of an old-timer and was apprehensive about having a woman talk to me about servicing my car. Not only did Miss. Mullen answer every question that I had she got me on my way in a much shorter time than I expected. I was so impressed with her that I convinced two of my friends to buy from Ira Lexus. In this day and age of so many choices once I delt with Teresa Mullen the choice was simple. I will not bring my Lexus ANYWHERE else!!!!!! She is a true asset to Ira. More

Teresa Mullen is a very, very, very poor representation of the quality and excellence that I believe your dealership prides itself on. I have never had such an unpleasant experience getting my car serviced of the quality and excellence that I believe your dealership prides itself on. I have never had such an unpleasant experience getting my car serviced as I did in dealing with Teresa Mullen. She has the most unprofessional attitude I have ever dealt with at Ira. She was very sarcastic about answering questions and even quick tempered and impatient with some of my concerns about the work being done, I felt like I was getting royally ripped off and I have never experienced this treatment at anytime by any other employee, not my salesman, finance manager all top notch. I have been a customer for several years and I believe she is fairly new so in the future I will avoid her and insist on dealing with a more pleasant, knowledgeable employee. In speaking with friends who also patronize Ira Lexus I have heard the same concerns. Maybe a word from the management on how to treat a paying customer may be helpful. I will give your service department another try, but steer clear of Teresa. If all else fails I will be using Herb Chambers. More

Was at the beginning of my car search and was interested in a few different Lexus models. I told the sales team the models I was interested in and it was like they did not hear me. I was asked the same q in a few different Lexus models. I told the sales team the models I was interested in and it was like they did not hear me. I was asked the same questions over and over. I explained to them that there was no way I was going to make a deal right there at the dealership. They also disregarded this information and proceeded to make fools out of themselves. The manager came in to "close the deal" and started to be-little me after I explained that I did not come there that day to make a deal (my first and only time visiting). These were the type of car salesmen I was hoping to avoid throughout my buying. If you want to hear cheesy, aggressive lines and talk to robots, then have fun with your sales experience at Ira Danverse. They do have some decent prices, but so does their competition. If you want normal sales guys I'd recommend Lexus of Watertown. More

I was in the market to get a 2010 Lexus GS 350 after I was having issues with my 2009 Acura TL. I visited their website to get a guage on what my rather new TL with only 5000 miles that I paid $40,000 fo was having issues with my 2009 Acura TL. I visited their website to get a guage on what my rather new TL with only 5000 miles that I paid $40,000 for new would fetch. When I clicked their trade-in value evaluator I was taken to NADA's website and rather surprised they gave me a value of $33,500 as a trade-in. Fair right? Well I talked to Danny the sales manager today and he tells me that the auction price evaluator they have spits out $27,000 for my TL. This is a 2009 Acura TL with All Wheel Drive and technology package that has a MSRP of $43,000. To me this is deception. Why put up a trade-in evaluator on the web site when in "reality" they use an auction evaluator at the dealership!! How do they offer $27,000 as a trade-in for a car which is one year old and only has 5,000 miles, yes five thousand miles!! I was disgusted and will never do business with this dealership EVER. Emptor Caveat! More

I have leased several cars from Elliot Honig at IRA Lexus. He is the most honest and knowledgable sales man I have ever dealt with. He knows I tend to get new car fever (often) and is always willing Lexus. He is the most honest and knowledgable sales man I have ever dealt with. He knows I tend to get new car fever (often) and is always willing to work with me and accomodate my many requests (I am VERY picky). He knows my color and option choices and always makes sure the car I want is available. If not, he goes the extra mile to find the car I am looking for. I highly recommend Elliot. My family and I always purchase our cars from him and IRA Lexus. I wouldn't work with anyone else. More

We recently purchased our fifth Lexus from IRA Lexus and this was our fourth RX. Both my husband and I are currently driving a RX. This is also the fourth time that Eliot Honig was our salesman. I couldn' this was our fourth RX. Both my husband and I are currently driving a RX. This is also the fourth time that Eliot Honig was our salesman. I couldn't have asked for a better person to help with this purchase. Eliot just knows what we are looking for, sometimes before we know. Next time we purchase a new car we will be going back to IRA. I highly recommend IRA and have sent family members there when they wanted to purchase a Lexus. More

THis was one of many visits to car dealerships in the last weeks. I most say that the atmosphere and tone were quite different. Elliot was great, informed courteous professional. Indeed he represented wh last weeks. I most say that the atmosphere and tone were quite different. Elliot was great, informed courteous professional. Indeed he represented what he called the Lexus philosophy of elegance and class. Not only did he sell a car but he also sold the lexus experience of buying a car. As usual we had to deal with the sales manager (his last name escapes me) to narrow down the price. Eventually we got close enough,,,a bit higher than other dealers but with a sense of respect and class that made you willing to spend a little more and not deal with the aggressive and disrespectful attitude at other dealerships. I must say that given the fact that Ira is quite far from my place of work or residence they understood that they most likely would not get any of the service business but they still continued to work hard to earn my business. I am glad to have met Elliot and his coworkers and if I need to purchase a Lexus again in the future I will return to this excellent dealership Thanks IRA, Elliot and all the other great Staff More

I rarely take the time to go on-line to write reviews, and never thought I would do so for a car purchase. But my experience with my salesman, John Ponce, was so far beyond my expectations that I just had and never thought I would do so for a car purchase. But my experience with my salesman, John Ponce, was so far beyond my expectations that I just had to share it with those out there who, like myself, dread car shopping. John was honest, friendly, professional and caring from beginning to end. He did everything he could possibly do to make sure my experience was not a stressful one. The fact that I walked out with a gorgeous Lexus Rx at a very fair price was the icing on the cake. The manager was superb as well. As a woman, I was also very impressed with John's care to not talk down to me. He answered my questions and made the buying experience fun! I would not hesitate to purchase from Ira Lexus again, and would absolutely go straight to John Ponce and would absolutely refer him to my friends and family. More