Ira Lexus Danvers

Came in for 5K service. I had an appointment I was there for 3 hours. Place was clean and people were pleasant but 3 hours is ridiculous. I had an appointment I was there for 3 hours. Place was clean and people were pleasant but 3 hours is ridiculous. More

Easy to schedule appointment for service. Ongoing communication with my service rep, Dennis, about maintenance was timely, detailed and honest from drop off to pick up. Arranging for a renta Ongoing communication with my service rep, Dennis, about maintenance was timely, detailed and honest from drop off to pick up. Arranging for a rental while my car was being serviced couldn't have been easier. What's not to like? More

Leaving Maine heading to New Jersey our NX broke down and was flat bedded to Ira Lexus. Met Dennis Pellegrino Assistant Service Manager. He was outstanding informed us of the problem and offered a loaner car was flat bedded to Ira Lexus. Met Dennis Pellegrino Assistant Service Manager. He was outstanding informed us of the problem and offered a loaner car, I have owned seven Lexus and by far this is the best dealership. Thank you again Dennis Pellegrino for everything. More

I had a great experience with Lexus. With the people that works there and very helpful by explaining everything. With the people that works there and very helpful by explaining everything. More

I love customer service at the dealership, always very patient and professional. The work on a car was done fast and efficient. patient and professional. The work on a car was done fast and efficient. More

Thanks to the wonderful service department ant Ira Lexus, all of my car needs were addressed.and taken care of. A shout out to Abraham, for making everything pleasant. all of my car needs were addressed.and taken care of. A shout out to Abraham, for making everything pleasant. More

The service representatives are also helpful and kind. They keep me informed about the services my car needs. They keep me informed about the services my car needs. More

Advisors were very nice. Apparently, The tech stripped a drain plug and had to get a new one from NH, causing a delay on my service. I was very understanding that things happ Apparently, The tech stripped a drain plug and had to get a new one from NH, causing a delay on my service. I was very understanding that things happen. I was told 2x there would be no cost to me and I got into a loaner for the day. Upon picking up my car at the end of the day I asked to review the invoice and asked why I was charged for the part? The Advisor replied, “well of course you need to pay for the part, we didn’t charge you the labor” the delay messed up my whole day having to go back to Nahant and then back to Danvers later to pick up my car. Why should I have to pay for a $5 part that your tech messed up? It’s not the money it’s the principle and Ira lost all my trust in the Service Dept. The Advisor took it off the bill, but only because I protested. Not happy and I will only go to Ira Lexus Service if I absolutely have to. I will not recommend coming here for Service More

I have always had great service from the dealership, however our personal service from Dennis Pellegrino has been extremely great. He is an outstanding person to work with. My vehicle is running great a however our personal service from Dennis Pellegrino has been extremely great. He is an outstanding person to work with. My vehicle is running great and ready for our 1400 mile drive ahead of us. We are confident in the service of our vehicle. More

Had a nice experience at Lexus again. They never let me down. The service was wonderful. They never let me down. The service was wonderful. More