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Ira Lexus Danvers

Danvers, MA

Overview
Reviews
4.8
1,601 Reviews
Call Dealership (978) 739-8705
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101 Andover Street Route 114

Danvers, MA

01923

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Showing 1,601 reviews

January 19, 2024

Convenient appointments. Super quality service. Loaner availability makes doing business there so easy! Highly recommend. More

by joegalvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
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Jan 23, 2024 -

Ira Lexus Danvers responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

Nice lounge service manager was very nice and kept me informed about the needs of my car. More

by patrick.zoppo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
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Jan 21, 2024 -

Ira Lexus Danvers responded

We're pleased to hear that you had a positive experience in the lounge and that the service manager was nice and kept you informed about the needs of your car. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 18, 2024

I had my 65,000 mile checkup, first one since my warranty expired (@60,000mi). Very thorough and was made aware of a couple extras that were needed which I decided to heed their recommendation and they perfo More

by Makrn1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
Report | Print
Jan 21, 2024 -

Ira Lexus Danvers responded

We're glad to hear that your 65,000-mile checkup was thorough, and the additional repairs were taken care of promptly, allowing you to avoid making another appointment. It's fantastic that Mark provided friendly and knowledgeable service, making the experience a pleasure for you. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 17, 2024

Dennis has always taken good care of me. Getting a loaner is wonderful so I don't have to interrupt my schedule. Car is always clean and service performed as needed. More

by cindy.lucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
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Jan 21, 2024 -

Ira Lexus Danvers responded

We're delighted to hear that Dennis has consistently taken good care of you. It's great that you appreciate the convenience of getting a loaner, allowing you to maintain your schedule without interruption. We're also pleased to know that your car is always clean, and the service is performed as needed. Thank you for choosing us, and we look forward to continuing to provide you with excellent service! Safe travels!

January 16, 2024

The employees is really nice and understands the situation about our car and explained the price More

by Ldessources51021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack
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Jan 18, 2024 -

Ira Lexus Danvers responded

Congratulations on your new vehicle! We are thrilled to have provided you with a nice and understanding sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 14, 2024

The person helping me was extremely polite and provided great service! He went the extra mile More

by Jj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Carbone, Rich Madden
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Jan 17, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a polite experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 13, 2024

Very professional. Very accommodating. Quality work. Quality people. They are the reason it would be difficult to change to another dealer or make of car. More

by julmch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry, Joan Smith, Mark Mclean, Michael Carbone
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Jan 17, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 13, 2024

If looking at a USED car goto another dealership owned by Group 1 Automotive and have it transferred first. SKIP THE Lexus dealership. More

by AT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Manager who Willy Moy, knows his name., Willy Moy
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Jan 17, 2024 -

Ira Lexus Danvers responded

Thank you for your comments regarding your last visit. We apologize we were not able to come to terms with you and wish you the best in your search for a vehicle.

January 13, 2024

Excellent service department! Very friendly, fairly priced, and promptly repaired. The communication is top notch! More

by CW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Report | Print
Jan 17, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 13, 2024

Great staff, friendly and approachable. Their lounge area is great, free snacks and drinks while you wait for your car to ne serviced. More

by blintz1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Jan 17, 2024 -

Ira Lexus Danvers responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

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