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Ira Lexus Danvers
Danvers, MA
1,088 Reviews
We’re glad you found us! Here at Ira Lexus of Danvers we’re one of the premier new Lexus dealers in Danvers
and used Lexus dealers in Danvers serving North Andover, Peabody, Danvers, and all the surrounding Massachusetts communities. Our Lexus dealer near Boston is here to exclusively serve you with our inventory, financing, service, etc. If you have any questions about either what we do or how we can help you, please don’t wait. Contact us on the phone, on our website, or in person. We’ll be happy to answer any inquiry you’ve got!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:30 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,088 reviews
January 01, 2015
This guy is very nice very pleased Thank you for all the best work you guys did im berry happy with my car a big thanks to Rick Ira Lexus IS the best Thank you for all the best work you guys did im berry happy with my car a big thanks to Rick Ira Lexus IS the best More
by Cincine
Employees Worked With
Rick Kizner
October 24, 2014
Wonderful Experience with IRA Lexus of Danvers-Thank you!!! We drove over 200 miles before reaching IRA Lexus in Danvers Ma. I could tell you about the failed visit to another Lexus dealer we visited 5 hours e We drove over 200 miles before reaching IRA Lexus in Danvers Ma. I could tell you about the failed visit to another Lexus dealer we visited 5 hours earlier before arriving in Danvers, but it’s not worth it. What is worth writing about is our tremendous, wonderful visit to IRA of Danvers. Actually, Ted Poulos is IRA Lexus of Danvers to me and my wife. Ted welcomed us to “His” Lexus store the moment we arrived. I say “His”, because Ted treated us like we were visiting his store. He gave me and my wife a bottle of water and found a comfortable place for us to sit. I think he knew we were tired and needed to catch our breath after a long ride. We were not going to stop but were driving right by. How could we not stop and look. I’m so very glad we did!! Through the whole process Ted helped us with every question we had. He made sure he bought what we asked for. Ted is a man of his word. Ted has an excellent sense of humor and knows how to take care of people, like us, who have been looking for the right car. We have no doubt we’ll be well taken care of now and in the future. Ted introduced us to the Sales Manager, Jose Silva and one of the Finance Managers, Nick Garofalo. Both these men are impeccable mangers and people. They genuinely care about their customers. Both Jose and Nick helped us in ways we didn’t expect with the final sale of the car. Nick helped us find the best financing option for our family. Jose worked hard for Ted. Jose helped Ted provide the exact car we needed at a price we could not walk away from. Not only have we bought a great Lexus car, but we have gained new friends. Ted, Nick and Jose will be friends for a long time. Thank you Lexus of Danvers for helping find a great car but more importantly find great men to work with now and in the future. More
by James Hayden
Employees Worked With
Ted Poulos; Nick Garofalo, , Jose Silva
October 21, 2014
Service issue with headlight replacement and recall. Rick made me feel as though I was the most important customer of the day. There is nothing like the pampering from the dealership, including the choic Rick made me feel as though I was the most important customer of the day. There is nothing like the pampering from the dealership, including the choice of a loaner car. The perception that it is less expensive to use a third party vendor is unfounded. The experience is just way more fun. More
by mocamark
Employees Worked With
Rick Chase
October 07, 2014
Excellent Service I was having some problems with my car (Lexus) while in Danvers summer of 2014 and a friend recommended IRA Lexus. We live45 miles away. The service w I was having some problems with my car (Lexus) while in Danvers summer of 2014 and a friend recommended IRA Lexus. We live45 miles away. The service was impeccable and thereafter we have been coming back to IRA Lexus in Danvers. I have been helped by Brendan De Angelis and it is always a pleasure dealing with him. His knowledge and professionalism stands out and keeps us, the customers, assured our vehicle is in good hands. I would recommend any of my friends looking for a car to purchase or experience the service at IRA Lexus. Thank You. NOL 2014 More
by Duma719
Employees Worked With
Brendan DeAngelis
May 14, 2014
EXCELLENT SERVICE MAYBE BEST IN N.E. If you live in or around the Boston area this is hands down the best place for service I have been buying cars for 50 years "live more than 40 miles If you live in or around the Boston area this is hands down the best place for service I have been buying cars for 50 years "live more than 40 miles away" and cannot find a better place for service, for the last 7 years this is the only place that I trust, in knowledge, workmen ship, staff professionals, and getting the job done (the first time) in a timely matter THEY WILL STAND BY THERE WORK Thank you IRA LEXUS STEVE D. More
by bmw1992
April 02, 2014
I had the pleasure of meeting Elliott Honig. A true I had the pleasure of meeting Elliott Honig. A true gentleman, and professional. I would refer any friend to him looking to purchase a vehicle. I had the pleasure of meeting Elliott Honig. A true gentleman, and professional. I would refer any friend to him looking to purchase a vehicle. More
by bmwlcp
Employees Worked With
Elliot Honig
February 07, 2014
I had service done on my vehicle and it is always a pleasure to deal with Mr. Adam Jensen. He is very knowledgeable and professional at what he does. I thank him for his honesty and integrity. I can't pleasure to deal with Mr. Adam Jensen. He is very knowledgeable and professional at what he does. I thank him for his honesty and integrity. I can't think of any other service manager I would go to- exceptional. More
by Annejh
Employees Worked With
Adam Jenson
January 23, 2014
Was just at Ira Lexus of Danvers to purchase a new car and was overwhelmed by the hospitality of their young energetic employees. They where courteous, knowledgeable and pleasant to deal with. Not your ty and was overwhelmed by the hospitality of their young energetic employees. They where courteous, knowledgeable and pleasant to deal with. Not your typical auto dealership. They make the unpleasant task of auto shopping easy. They will definitely get my business in auto purchases in the future. Kudos to these gentleman that were mentioned above. More
by Medic103@aol.com
Employees Worked With
Scott Mota, Adam Jensen, Jose Silva
December 14, 2013
Many fictional stereotypes regarding car dealers are true of IRA Lexus. These guys have terrible customer service. After some arm twisting and multiple emails and phone calls I was able to negotiate the pr of IRA Lexus. These guys have terrible customer service. After some arm twisting and multiple emails and phone calls I was able to negotiate the price I wanted for a used RX 400h. There was another dealer who I was talking to who had almost the same vehicle and only slightly more expensive with fewer miles, I wish I would have gone with them instead because the hassle at IRA is not worth it when you have so many choices for car buying. When I went to pick up the vehicle, which they said would be ready, after signing paperwork I was informed that I could not take the vehicle until they received the funds from my loan. This was in spite of having told them well in advance that I would be financing through USAA. They indicated that this was no problem, they deal with USAA frequently, etc, etc. I even provided them the forms ahead of time. I have used USAA to buy my vehicles for many years and NEVER had a dealer say they would not let me take the vehicle when presented with the bank draft from USAA Federal Savings Bank. A massive financial institution. The chances of them not getting paid were zero. Utterly outrageous. Moving along, I contacted USAA and found out that IRA never even faxed over required paperwork until the next day, then even though they had full confirmation over the phone from USAA directly that the loan was valid and the funds were being dispersed, they still would not let me take the vehicle. I had been re-arranging my schedule, driving an hour to the dealership, etc, etc... and these clowns just don't get it. Everyone at USAA who I spoke to was incredulous and said they had never heard of major car dealer acting this way. As I said, I've bought multiple vehicles using this same process at dealers big and small and NEVER had an issue until now. Nobody has ever questioned whether USAA was really going to send the money for the loan. Funny thing too... they tried to say on the day that I first was to pick up the car that if I would be willing to finance through them instead then I could have taken the vehicle right away. NO THANKS. I'm not going to let this company make even more profit by going through their own financing after they have acted this way. Unfortunately, I already signed paperwork so it was too late to go take the other deal from the other dealership. It seems likely that this is probably part of a shady scheme to get people to finance through the dealer instead of on their own. It is probably illegal but I am not a lawyer. In the best case, even if it is legal it is a blatant attempt to circumvent various consumer protection laws and it SHOULD be illegal. Eventually I got my car two days later, but not before their finance people screwed it up in just about every way possible. They could have gotten an electronic direct deposit but they neglected to fill in the necessary information on the draft which was faxed over and instead asked for a check to be mailed from the bank, then they didn't provide a FedEx account number when it was requested, but fortunately USAA was kind enough to pick up the tab and send it priority overnight before the deadline for noon delivery the next day. With a less accommodating bank, I may have faced further delays because of these shenanigans. My advice is to NEVER set foot in this dealership. Ever. In fact IRA is part of a large conglomerate called Group 1 Automotive, and I would probably tend to avoid any dealership who is part of this group from this point forward, though I can't say for sure if this nonsense is part of corporate policy, or if IRA Danvers is just a bunch of clowns giving everyone else a bad name. I've never experienced such a hassle when buying a car, ever. If you are feeling brave and still want to check them out... BEWARE, and don't say I didn't warn you. I do feel bad about listing the two sales guys, Gene Porzio, and Lenny Goldwasser whom I primarily dealt with, because I cannot be sure if any of this was really their fault, or if they would have faced discipline for not following a certain "script" laid out by corporate. I know that being a car salesman is a very hard job, but this experience was so egregious, that I just had to say something. The sales people seemed like OK guys and I'd probably give them a second chance if I ever met them again in a different dealership. I think they tried their best under the circumstances. More
by linuxfreakus
Employees Worked With
Lenny Goldwasser, Gene Porzio
September 06, 2013
WOW what and experience. I have to say I was very very nervous gin got Ira Lexus. I went on a weekend when my boyfriend was unavailable and I never thought that buying a car as a young woman alone in a c nervous gin got Ira Lexus. I went on a weekend when my boyfriend was unavailable and I never thought that buying a car as a young woman alone in a car dealership would be so easy and enjoyable. From start to finish Elliot was professional, warm, knowledgeable and understanding. At no point in time did I ever feel pressured or uncomfortable working with him while buying this car. He was not pushy nor was he dishonest or deceitful in anyway about the transaction. I felt the entire time as if he was an old friend HELPING me to make the best decision rather than steering me in one direction or another. I truly appreciate all of the time and energy Elliot put into selling me my new vehicle. I could not be happier with the car or the service received. I would definitely recommend Lexus in Danvers to anyone searching for a Lexus and further would insist you ask for Elliot. I feel lucky to have had such a wonderful person helping me with a difficult purchase. Elliot you are the best and have transformed my opinion of used car dealers. You will be seeing me next time!!! More
by AveryS
Employees Worked With
Elliot Honig
