Ira Lexus Danvers

I brought my car in last week to swap over from my summer wheel setup to my winter setup. I had no previous issues with my suspension until after I picked up my car from them. The technician said they found wheel setup to my winter setup. I had no previous issues with my suspension until after I picked up my car from them. The technician said they found no issues before picking up my car, and upon coming back to pick it up there was a clunking noise coming from the front of the vehicle. I bring it back to get them to check it out and am now told my car needs thousands of repairs that was missed upon inspection previously and they said “We are sorry it was missed.” with no attempt to reconcile the issue that was not brought to my attention before, let alone the issue was not there until after my car had been worked on here. More

I bought a used Lexus w/ a service warranty. I had an issue w/ it . I called got an appt. next day . I was helped by Dennis P. He called and got fixed approved , but I had an appt . Set me up wi I had an issue w/ it . I called got an appt. next day . I was helped by Dennis P. He called and got fixed approved , but I had an appt . Set me up with a loaner was very helpful and pleasant. I waited while they did the diagnostic, place was very clean and I had a nice complimentary cup of coffee and danish. Done fast came back they had cleaned the outside and wiped down the inside will definitely be going back. More

Great experience. The technician was polite, professional, listened to my concerns and explained the process. Work was completed in good time with no issues. The technician was polite, professional, listened to my concerns and explained the process. Work was completed in good time with no issues. More

Great service as always Denise has been A+ as always. Thanks for timely and great experience. Thanks for timely and great experience. More

They are consistent in excellence for quality of work and customer service. I am confident that they will service my vehicles correctly each time. They treat me very courteously every time. I always go the customer service. I am confident that they will service my vehicles correctly each time. They treat me very courteously every time. I always go there for my service and repairs. More

Very friendly staff honest service pricing. Serviced my Lexus gx470 quickly and at a reasonable price. Serviced my Lexus gx470 quickly and at a reasonable price. More

Wished I had gone to Watertown lexus. Much more professional atmosphere. More relaxed environment to feel comfortable about purchasing a lexus. Much more professional atmosphere. More relaxed environment to feel comfortable about purchasing a lexus. More

The service was outstanding. I used Lexus roadside assistance to tow my car to the dealership. The dealership was expecting my vehicle. Cassidy kept me informed of everything, an I used Lexus roadside assistance to tow my car to the dealership. The dealership was expecting my vehicle. Cassidy kept me informed of everything, and sent a valet to pick me up when the work was complete. The valet was wonderful, he was standing in front of my house holding the passenger door open for me. Very professional. More

Walked into the dealership and walked out with paperwork and car allocated in less than 2 hours. Can't express how amazing Kal is throughout the whole process, he really streamlined everything and was very and car allocated in less than 2 hours. Can't express how amazing Kal is throughout the whole process, he really streamlined everything and was very efficient! Excellent service and speedy delivery! Highly recommend you ask for Kal for your car buying and leasing needs! More

Service on my Lexus UX 250h was scheduled with an IRA Lexus of Danvers service manager the day before the date of service. I drove over an hour to the dealership for the 11 A.M. service only to be told a Lexus of Danvers service manager the day before the date of service. I drove over an hour to the dealership for the 11 A.M. service only to be told at 12:05 that it could be several hours before my vehicle was serviced. I was offered 3 options, one being that a Lexus service rep would pick up my vehicle from my home and return it to me one day next week. Because I already was losing 3 1/2 hours of my day and would again if I drove back, I accepted this offer. This was the first service on my vehicle with IRA. Not impressed with the inability to complete my service in one visit. I would have preferred a phone call rescheduling the appointment before I traveled to the dealership. Travel is expensive these days and my time is worth something as well. Hoping for better service in the future. More