Ira Lexus Danvers

Service visit Everything went well. My car was ready early and done perfectly. My car is an es350. I will come back for service. Thank you so much Everything went well. My car was ready early and done perfectly. My car is an es350. I will come back for service. Thank you so much More

Bert was great! Bert was a terrific sales rep and my wife and I enjoyed our experience working with him. He made the process easy and enjoyable. The only downside was Bert was a terrific sales rep and my wife and I enjoyed our experience working with him. He made the process easy and enjoyable. The only downside was a pushy business manager who was condescending when we rejected his extended warranty offers, but it wouldn’t stop us from working with Bert again. He definitely earned our trust and future business. More

Courteous and efficient service! Brendan is very efficient and my service appointment went very smoothly. I've been impressed with Ira Lexus service after many years at a different Le Brendan is very efficient and my service appointment went very smoothly. I've been impressed with Ira Lexus service after many years at a different Lexus dealership. So please keep up the good work and I will remain here. More

Device Department at ira Lexus Dennis Pellegrino was my service manager and I was very impressed with his friendly manner , his professionalism and most importantly his help. I had Dennis Pellegrino was my service manager and I was very impressed with his friendly manner , his professionalism and most importantly his help. I had to call him because I remembered I neede an inspection sticker and he said it was no problem and made it happen. I neede a copy of my lease and again he made it happen and did so with a smile! More

Purchase I was very pleased with the overall service I received from Ira Lexus. My salesperson (Jaime) provided great customer service and was very knowledge I was very pleased with the overall service I received from Ira Lexus. My salesperson (Jaime) provided great customer service and was very knowledgeable. I was allowed to take the time that I needed to make my decision including taking the car to show my girlfriend. I would recommend Jaime and Ira Lexus to friends and family. More

Service My advisor, Dennis Pellegrino was great. Communicated well and delivered what he promised. The greeter , however needs to improve . He didn't introduc My advisor, Dennis Pellegrino was great. Communicated well and delivered what he promised. The greeter , however needs to improve . He didn't introduce himself, seemed confused , took me to 2 different advisors before Dennis stepped in. The greeter asked me to move my car so another employee could drive out of the service bay (instead of moving the car directly in front of him) . So let's inconvenience the customer. Did nothing to make me feel welcome. More

Good experience at Ira Lexus Had an impressive experience at Ira Lexus. Saena who was my sales consultant being very helpful and friendlythroughout the entire process. Great custo Had an impressive experience at Ira Lexus. Saena who was my sales consultant being very helpful and friendlythroughout the entire process. Great customer service. She and Mike S who is the sales manage are very professional. Would recommend anyone to go visit them and Ira Lexus. More

Treated well and kept informed. Good people I had a problem with the check engine light and the traction control not working. They gave me a loaner car and kept me posted on what they found caus I had a problem with the check engine light and the traction control not working. They gave me a loaner car and kept me posted on what they found caused the problem. This allowed to keep my schedule while the car was being repaired. A terrific benifit More

Timing Belt I love Ira Lexus in Danvers, MA. My Assistant Service Manager - Dennis Pellegrino is the best ever !!! He ALWAYS kept me informed on anything extra th I love Ira Lexus in Danvers, MA. My Assistant Service Manager - Dennis Pellegrino is the best ever !!! He ALWAYS kept me informed on anything extra that would come up. I can tell the dealership itself really cares about the customers to the fullest and this is why I will continue to bring my vehicle to them instead of the mom and pop shops. More

RAB's. 2018 GX 460 review Great dealer and Salesman. This is the 4th Lexus purchase here & I have always been treated as if I was their most important customer. I have alway Great dealer and Salesman. This is the 4th Lexus purchase here & I have always been treated as if I was their most important customer. I have always been happy with the purchase price and the severvice that I have received during ownership of each vehicle. The Lexus quality speaks for itself More