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Ira Lexus of Danvers
Danvers, MA
1,621 Reviews
We’re glad you found us! Here at Ira Lexus of Danvers we’re one of the premier new Lexus dealers in Danvers
and used Lexus dealers in Danvers serving North Andover, Peabody, Danvers, and all the surrounding Massachusetts communities. Our Lexus dealer near Boston is here to exclusively serve you with our inventory, financing, service, etc. If you have any questions about either what we do or how we can help you, please don’t wait. Contact us on the phone, on our website, or in person. We’ll be happy to answer any inquiry you’ve got!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,621 reviews
April 25, 2026
I don’t usually leave reviews, but my experience with IRA Lexus of Danvers was so unacceptable that I feel obligated to warn others. I brought my vehicle in on December 10 for one clear, limited issue: re Lexus of Danvers was so unacceptable that I feel obligated to warn others. I brought my vehicle in on December 10 for one clear, limited issue: repairing injector wires that caused my AWD to disengage. That was the only service I authorized. Instead of addressing that, I was contacted and aggressively pushed to approve a $2,900 water pump replacement—something I clearly declined multiple times. What happened next was completely unacceptable. I was told outright that unless I approved the water pump repair, they would refuse to complete the injector wire repair I actually came in for. At that point, my vehicle was already in their possession, essentially leaving me stuck and pressured into an unrelated, expensive service just to get my car back. When I pushed back, I was told I could sign a waiver to proceed with only the original repair. I agreed. Then, without explanation, that option was suddenly revoked, and I was again told no work would be done unless I approved the additional service. This kind of bait-and-switch behavior is not just frustrating—it’s deceptive. Trying to resolve the situation only made things worse. My initial emails to the Service Director were ignored. It wasn’t until I escalated to corporate that I finally got a response. Conveniently (not sure if it's coincidence), I was then told the service consultant involved was no longer with the company. When I spoke to the General Manager, there was some acknowledgment, but ultimately no real accountability. No customer should ever feel pressured, cornered, or held hostage into approving services they did not request. This experience felt coercive, unprofessional, and completely out of line with what you would expect from a dealership representing the Lexus brand. Proceed with extreme caution. Get everything in writing, question everything, and be prepared to push back hard. Based on my experience, I would not trust this dealership with my vehicle, and quite frankly/sadly I cannot recommend the service at IRA Lexus of Danvers. More
by Kerlin
Employees Worked With
Dennis Pelligrino
April 23, 2026
Great experience. Easy purchase. Car was like new. Hopefully next few years are trouble free. Easy purchase. Car was like new. Hopefully next few years are trouble free. More
by mlevanit
April 23, 2026
Very nice guy. I felt like I was taken cared of and was able to explain what was going on with my car I felt like I was taken cared of and was able to explain what was going on with my car More
by J
April 22, 2026
Great service. I have been with them for over 360,000 miles and going strong. I have been with them for over 360,000 miles and going strong. More
by ML
April 22, 2026
John Luna could not have been nicer- when I arrived without an appointment as I hit a nasty manhole cover and ripped my tire. He was very caring about this and asked several times what he could do for without an appointment as I hit a nasty manhole cover and ripped my tire. He was very caring about this and asked several times what he could do for me- as I was there awhile. He saw that my brakes needed replacement and I said yes as I was there. Very thorough and kept me informed. I expect exceptional service and got it today! More
by debbieshannon139
Employees Worked With
Other Employees :
All the service people are great- dropping my car off those guys are fantastic- there was a young woman working next to John who was so nice also - very caring
April 22, 2026
Comfortable and friendly. Qualified technician and communicate effectively. The advisors are always nice and on top of updating the customers. Qualified technician and communicate effectively. The advisors are always nice and on top of updating the customers. More
by Koinangelucy
Employees Worked With
April 13, 2026
I was very impressed by the dealership because they give you a list of the important things that your car might need for service in the near future, and they gave my car an interior and exterior wash, which you a list of the important things that your car might need for service in the near future, and they gave my car an interior and exterior wash, which was an added, plus More
by Rogtee2013
April 09, 2026
Everyone at this dealership’s goes over and above to please their customers. The are the very best. They welcome you always with a smile and make it comfortable if you are waiting for your vehicle. please their customers. The are the very best. They welcome you always with a smile and make it comfortable if you are waiting for your vehicle. They keep you informed of what’s going on with your service until it’s complete. People at that dealership are an asset to Lexus. Thanks to all More
by Joan
Employees Worked With
Other Employees :
EliasCrandell Brendan DeAngelis. Tom (dint know last name) he opens the store
