Ira Lexus of Danvers

Fantastic service experience from scheduling thru completion of service. excellent customer service and communication throughout. Comfy waiting area with a quieter waiting area off to the side where completion of service. excellent customer service and communication throughout. Comfy waiting area with a quieter waiting area off to the side where one can get some work done while waiting. More

I have found everyone that I’ve dealt with to be friendly, professional and helpful. Keep up the good work! friendly, professional and helpful. Keep up the good work! More

Abraham is by far one of the best customer service experiences I’ve ever had across the board. Very professional, very friendly, and made the process so smooth. experiences I’ve ever had across the board. Very professional, very friendly, and made the process so smooth. More

Every step of this process was professional informative and helpful. Ed Cho was so knowledgeable patient and thorough. The best sales experience I’ve ever had buying a new car. He spent probably close to and helpful. Ed Cho was so knowledgeable patient and thorough. The best sales experience I’ve ever had buying a new car. He spent probably close to 8 hours with me in my 3 visits to complete the process. I’m 77 years old and needed a lot of recent info since my last car was 15 years old ((not a Lexus) . I’m looking forward to experiencing Lexus further help and services More

I had a great experience at Ira Lexus! Bryanna took care of me and was so nice, helpful, and professional. I showed up without an appointment because I was having an issue with my car, and Bryanna took care of me and was so nice, helpful, and professional. I showed up without an appointment because I was having an issue with my car, and they were able to get it fixed as quickly as they could. Bryanna explained everything thoroughly and made sure I understood what was going on with my car. Everyone I interacted with there was extremely friendly, welcoming, and helpful. They made the whole process super easy and stress-free. Definitely recommend Ira Lexus and Bryanna! More

Had the pleasure of working with Mr. Ed Cho. Early on in our search we met Ed and took a new 2026 for a test drive. The car speaks for itself, there's no denying that. Over the next 2 mo Ed Cho. Early on in our search we met Ed and took a new 2026 for a test drive. The car speaks for itself, there's no denying that. Over the next 2 months our search continued, and Ed continued to provide us with listing via email and text. Ed's professionalism, knowledge and willingness to go the extra mile did not go unnoticed. We eventually made our way back to IRA Lexus and to Ed and made a purchase. Ed walked us through the process, put up with a barrage of questions and concerns and all the while maintained a calm and present demeanor. A car buying experience can be a stressful process, Ed eased that pain and we truly appreciate him for that. End of the day, it is a car dealership and a good dealership, and salesman should make you at least feel like you're walking out of there with some wins! More

I really appreciate the video detailing repairs needed. Great customer service and comfortable waiting room. Great customer service and comfortable waiting room. More

My experience at Lexus was amazing and I’m very happy with my car and the buying process overall. I especially appreciated how patient Ed was while I compared different vehicles and took the time to with my car and the buying process overall. I especially appreciated how patient Ed was while I compared different vehicles and took the time to find the right one for me. I never felt pressured to make a decision, and my questions were always answered honestly and thoroughly. Even when discussing add on’s, I believe the woman’s name was Diana (?) was awesome and explained everything to me without pressuring me to add anything. I will now always recommend Lexus and have become a life long customer! More