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Ira Lexus Danvers
Danvers, MA
1,015 Reviews
We’re glad you found us! Here at Ira Lexus of Danvers we’re one of the premier new Lexus dealers in Danvers
and used Lexus dealers in Danvers serving North Andover, Peabody, Danvers, and all the surrounding Massachusetts communities. Our Lexus dealer near Boston is here to exclusively serve you with our inventory, financing, service, etc. If you have any questions about either what we do or how we can help you, please don’t wait. Contact us on the phone, on our website, or in person. We’ll be happy to answer any inquiry you’ve got!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:30 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,015 reviews
December 31, 2024
The staff are very nice and professional, excellent customer service, waiting time a bit long. customer service, waiting time a bit long. More
by Leandro
Employees Worked With
December 31, 2024
The service is really good especially the Kid name Leander the driver. He is very nice and genuine kid. I gave overall rating a 5 stars service Leander the driver. He is very nice and genuine kid. I gave overall rating a 5 stars service More
by Michael.bun32
Employees Worked With
December 27, 2024
It took 3. 5 hours to do a wheel alignment. That's unacceptable. And I didn't even get a car wash while I waited. No communication on what the status was or anyt 5 hours to do a wheel alignment. That's unacceptable. And I didn't even get a car wash while I waited. No communication on what the status was or anything. The check in process is total chaos. I waited in the car for a good five minutes before someone told me to go inside. The refreshments area was totally empty. Not even a drink in the fridge. Overall a very poor experience. More
by Jeff P
Employees Worked With
Brianna
December 26, 2024
Always extraordinary service! ! Prompt, professional and thorough each and every time. Very happy with Ira Lexus. ! Prompt, professional and thorough each and every time. Very happy with Ira Lexus. More
by shellyw327
Employees Worked With
December 23, 2024
Kal was the salesman. Fantastic person to work with. The finance guy took care of us as well. Fantastic person to work with. The finance guy took care of us as well. More
by ted.hildebrandt
Employees Worked With
December 21, 2024
I was excited to purchase a new GX550 today. After agreeing to the price (mind you, MSRP due to "high demand"), I was told 3 add'l items were required to add to the purchase in order to sell me After agreeing to the price (mind you, MSRP due to "high demand"), I was told 3 add'l items were required to add to the purchase in order to sell me the car. These were not from the factory, they would be done by the dealer. None had already been done, b/c the car had literally arrived off the truck and hadn't even been prepped yet. 1. $1134 for a ceramic coat paint peotection 2. $299 for Nitrogen gas in the wheels 3. $499 for some "tracking device" so my car could be found any time. So, my final offer to the salesman was that I would pay MSRP but didn't want these extra products that have no value to me. I was told that I could not buy the car without adding these, "because it's a GX550", "Company policy". Was also told the company only finances through Lexus Financing and I could not use my own bank. Another lifetime first! Having bought many cars over my lifetime, I have never been forced to add value to the dealers cost through required dealership adders as a requirement for a car purchase. I later spoke with 2 other MA Lexus dealers about their "requirements" and none had these for any car including that model. Doing this because a new model is in high demand is unfair and deceptive. This kind of business practice is not the kind of place I will ever do business and hope the word spreads for "buyer beware" and go elsewhere for a Lexus. More
by RockRider
Employees Worked With
Rob
