Ira Honda Saco

As always at Prime Honda, courteous service. Recommendations were appreciated and I followed their suggestions. I have purchased a number of vehicles there and more than likely return Recommendations were appreciated and I followed their suggestions. I have purchased a number of vehicles there and more than likely return More

Had oil changed and they did a great job. And I did not have to wait very long. I enjoy working with prime Honda on Rt 1 in saco have to wait very long. I enjoy working with prime Honda on Rt 1 in saco More

Best car buying experience I have ever had. Needed to Best car buying experience I have ever had. Needed to turn in an Acura lease (that was another great experience) and the team of Jeff and Steve made Best car buying experience I have ever had. Needed to turn in an Acura lease (that was another great experience) and the team of Jeff and Steve made it easy Honda- Acura Family is the best More

Great service as always. The folks at Prime Honda Saco are always a pleasure to works with and provide industry leading sales and service. Thanks to everyone! are always a pleasure to works with and provide industry leading sales and service. Thanks to everyone! More

Had my car in for an Inspection. Promptly informed that Had my car in for an Inspection. Promptly informed that my car failed due to rear brake issues. Agreed to have them fix it along with a brake fluid Had my car in for an Inspection. Promptly informed that my car failed due to rear brake issues. Agreed to have them fix it along with a brake fluid flush and a valve gasket. $1485.00 dollar bill. Half was for labor. 2 hours absolute max time in the shop. Only good part about my experience was that the service advisor was very professional and also gave me a 10% discount. Other than that the experience felt like a cash grab. Not a very transparent process. I asked several times when I last got my rear brakes replaced. They couldn’t find any record of that service even though when I got home I found the receipt and service write up for rear rotors and brake pads installed in September of 2015. I have only put just over 20k miles since that time. I seriously question the honesty of the service department on this issue. I also just had new tires installed under 2 months ago by a different service garage and the brakes checked out fine. Very questionable. More

I brought in my 2019 CRV for stains on the front passenger seat. Not only do they look new but the rest of the interior was done as well and totally detailed. Alberto Gonzalez, your service advisor, passenger seat. Not only do they look new but the rest of the interior was done as well and totally detailed. Alberto Gonzalez, your service advisor, was extremely helpful in all aspects of the Honda servicing. Thank you to him and to the Prime Motor Group. Regards, Bob O’Keefe More

Was very easy and workers are very kind and warming. Would definitely come back . My daughter really loves her car. The everybody is very nice Would definitely come back . My daughter really loves her car. The everybody is very nice More

CHRISTMAS SURPRISE RUINED I ordered a remote car starter on 12/4/19 for a surprise Christmas present for my wife, which was to be installed on 12/23/19. As we got closer to the I ordered a remote car starter on 12/4/19 for a surprise Christmas present for my wife, which was to be installed on 12/23/19. As we got closer to the service date, I also decided to add an oil change since the Civic was going to be there anyway. I did not hear from anyone at Honda about any delay or parts not being available until the day of service when I showed up to the dealership. I was told by my service tech Alberto, upon arrival that they didn't have all of my parts to do the install on the car starter and that "the brain" of the electrical system in the starter would be in on 12/24/19. I was quite aggravated since I ordered it 19 days prior and I told Alberto that "now I have to lie to my wife about why an oil change is taking 2 days because her car starter was going to be a surprise". He then stated that he would give me a complimentary oil change for not being able to get my car back to me when promised. Now on 12/24/19 I get the call from Alberto stating that my Civic is ready for pickup. I told him that I would be going home to pick someone up and would be bringing them in to pick up the car and I now I feel like I can finally rest easy. I brought my wife to pick up the car so she could drive it home and I would go inside to pay for it and get the paperwork for the remote starter and service. That's when my wife called me back and asked me about the remote car starter manuals sitting on the front seat. BUSTED! I had to tell her right then which ruined the way I was going to surprise my wife with her Christmas present. I went inside and told Alberto that my Christmas surprise was ruined and I got a "I feel really bad, sorry sir". Not only did I have to pay for the remote car starter and oil change (that was supposed to be comp'd) but my vehicle wasn't even really "ready" to leave. Alberto asked another guy to bring my car around so they could vacuum it and send it through the car wash. I told him that my wife brought her key FOB and already took off in the car and that when you call someone and tell them that their car is ready, that it should actually be ready. I don't have time this time of year to be standing around for an extra half hour to an hour for someone to vacuum my car and send it through the car wash when it's "ready". Needless to say, I'm not impressed with the way my situation has been handled. I've bought 2 vehicles from Prime Honda in Saco in the past 5 years and also have my service done there. This is the first time that something like this has happened to me at this dealership and it really sucks. When I called to speak with Alberto for a refund on my oil change, I spoke with Bobby because Alberto was out for about an hour and a half and there was no management in until Saturday. Bobby sits right next to Alberto and heard and remembered my situation for an hour ago. He couldn't resolve my problem and said that Alberto would call me back when he got back to work. More

The sales and service department is second to none we have always had great experiences when we shopping there. Record time in and out. I appreciate it didn’t take all day have always had great experiences when we shopping there. Record time in and out. I appreciate it didn’t take all day More

I would like to say that I met with my service underwriter Albert this morning he couldn’t of been more pleasant very easy to deal with also had another issue that I wanted to attend to and I got underwriter Albert this morning he couldn’t of been more pleasant very easy to deal with also had another issue that I wanted to attend to and I got to meet the mechanic his name was Jay very knowledgeable very nice guy my overall experience was an A+ I would recommend your team to anybody. I will be back when it comes time for my next service. More