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Ira Honda Saco

Saco, ME

4.7
1,598 Reviews

754 Portland Rd

Saco, ME

04072

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Showing 1,598 reviews

February 28, 2024

They are super nice and they do A great job explaining what needs to be done with my car. I never feel pressured. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renisha Harris and Ryan Chase
Mar 02, 2024 -

Ira Honda Saco responded

It's fantastic to hear that our team at the dealership is super nice and does a great job explaining what needs to be done with your car. The fact that you never feel pressured is a testament to our commitment to customer satisfaction. Thank you for choosing us, and we look forward to continuing to provide excellent service for you in the future! Safe travels!

February 27, 2024

This dealership is very helpful and professional! We were able to make an appointment for an inspection and we were in and out quickly. CJ checked us in and he explained the recall letter that we More

by tobyroop1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto and CJ
Feb 29, 2024 -

Ira Honda Saco responded

Thank you for sharing your positive experience! It's wonderful to hear that you found us helpful and professional during your inspection appointment. CJ, Alberto, and the rest of the team made sure to provide you with clear information, including the recall letter, and explained future considerations without pressure. We appreciate your feedback and look forward to serving you in the future!

February 27, 2024

The team is courteous and helpful however they did not wash my CRV or put a new sticker on the window for the next oil change. More

by kcpurple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Larason
Mar 14, 2024 -

Ira Honda Saco responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Mark Andrews General Manager Ira Honda 207-391-7925 mandrews@irahondasaco.com

February 26, 2024

Help from Tommy at service wa great. Likewise Rob at sales. Car was washed well. More

by Owen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Feb 27, 2024 -

Ira Honda Saco responded

We're pleased to hear that Tommy provided great service in the service department and that Rob was helpful in sales. It's great to know that your car was well-washed, too. Thank you for sharing your positive experience with us. We look forward to serving you again in the future!

February 24, 2024

I have been a loyal customer for over 10 years. The customer service is exceptional More

by Gtgirls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto, Mark Andrews
Feb 27, 2024 -

Ira Honda Saco responded

That's wonderful to hear! Loyalty to a dealership for over 10 years is a testament to the quality of service we provide. Safe travels!

February 23, 2024

Everything was great from the start to the end. Service writer was very helpful and car was taken care of very quickly More

by J_merrill65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Andrews
Feb 27, 2024 -

Ira Honda Saco responded

We're delighted to hear that your entire experience, from the start to the end, was great. Providing helpful service and efficiently taking care of your car are top priorities for us. Thank you for choosing us, and we look forward to serving you again!

February 22, 2024

The screen started to flicker while the car was still under warranty. They tried unsuccessfully to fix it and concluded that it needed a new one. That was in July 2023. As of this date February 22, 2024 More

by JABODOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Cammarata - Service Manager. Andrew Morin - Sales manager
Feb 23, 2024 -

Ira Honda Saco responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

Ira Honda Saco responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Mike Mottolo General Manager mmottolo@irahondasaco.com

February 22, 2024

The service department was proficient and helpful in dealing with needed repair items. Courteous and friendly attitude. More

by Chester101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Gonzalez
Feb 25, 2024 -

Ira Honda Saco responded

We're pleased to hear that the service department was proficient and helpful in addressing the needed repair items and that they maintained a courteous and friendly attitude. We appreciate your positive comments and thank you for choosing us for your vehicle service needs! Safe travels!

February 20, 2024

My drivers door on my CRV makes a screeching noise when opening door. Clearly an electronic noise. I have a video of the noise. I showed the service adviser but the person that worked on it never bothered More

by Bob
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service writer- mechanic
Feb 20, 2024 -

Ira Honda Saco responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Ira Honda Saco responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Ryan Cammarata, Service & Parts Director rcammarata@irahondasaco.com

February 19, 2024

Thank you for taking care of my car. I always received courteous and professional treatment. Really appreciate the great customer service! More

by sally_loyola9738
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Gonzalez Jr
Feb 22, 2024 -

Ira Honda Saco responded

You're very welcome! We're delighted to hear that you consistently receive courteous and professional treatment, and we appreciate your kind words about our customer service. Thank you for entrusting us with your car care needs!

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