Ira Honda Saco

I have worked with Norm since October as I was trying to decide what vehicle to buy. I finally came down to three different vehicles with the Honda Element as my final choice. Norm was most patient wi decide what vehicle to buy. I finally came down to three different vehicles with the Honda Element as my final choice. Norm was most patient with me. He never pushed me into making a decision, would send periodic e-mails letting me know of specials offered by Prime Honda, when new vehicles came in, etc. The day before I made my decision, I had Norm provide me the "best and final" offer on a new Element. It was not quite at the "numbers" I was hoping for, and decided to wait a bit longer, and re-evaluate my second option (non-Honda). The next morning, Norm called and let me know that there was a new 2008 vehicle available and those numbers were very close to what I was willing to spend. The only issue was I did not like the color (silver). Shortly thereafter, I was called by Berlin City Honda who told me that they were willing to "beat" Prime's offer. I went down, tried their vehicle and initially, they told me that they would beat the price by $400. Unfortunately, the vehicle was also "silver." They told me that they were willing to bring me a different colored Honda from their NH lot, if I was willing to commit. I told them, Yes, I would. The sales person went and talked to someone, came back - and said "here is your final offer." - It was not the $400 off that he promised, and the price was higher than Prime Honda. At that time, I told the sales person to call me if things changed. His response was, no - you call me. I left Berlin furious and immediately called Norm at Prime Honda and told him I would only deal with them. Norm and the team at Prime Honda had both the 2008 and 2009 Element's ready for my inspection, had the price broken down for me, and I elected to go with the 2009. Norm was most professional and without a doubt one of the best car salesman that I have dealt with. This is the second Honda I have bought from this dealership and in the future, if I buy another Honda - it will be from them. More

Prime Honda had advertised a 2008 Honda Element LX for $17,495. I inquired about this vehicle and decided that I preferred the EX model. The LX was advertised at $4,355 below MSRP. Mike said that there $17,495. I inquired about this vehicle and decided that I preferred the EX model. The LX was advertised at $4,355 below MSRP. Mike said that there was similar savings on the EX model, yet then told me they would sell the EX at $19,995 (not similar savings, no matter how you look at it - $ off, % off, difference in MSRP between the LX/EX, etc.). Zack called me and told me that they were going to be having a big sale and that the Elements would be over $4,000 off & suggested I bring in my Element to get a trade-in value. I met with Maria to do this and was told that the price was full MSRP at $23,860, and that they'd give me a $8,000 credit for my Element (book trade-in was $11,600!). Having already been told that the vehicle would be $19,995, then jumping it back up to $23,860 and offering me $8,000 for my vehicle, means that they were really only giving me about $4,000 for my vehicle! I was so insulted that I walked out of the dealership. The following day Zack called to apologize and said my car was misquoted as a 2003 model, not a 2004, and that it should have been $10,000, not $8,000. BUT, now he said the price would be $21,995. I told him you just increased the price of the vehicle by $2,000 (from the $19,995 I was originally quoted by Mike) and then increased the trade-in by $2,000. There's no correction here! Zack then wanted to know who told me that the Elements would be over $4,000 off. I told him, he did, 2 days ago! They are just shifting numbers around, not changing the bottom line price at all! This dealership is very dishonest and will jerk you around. If you decide to work with this dealership, be VERY careful and review all numbers carefully! We ended up buying a Toyota from a different dealership (not Prime). More

I came on 11/28/08 for the "Black Friday" Honda Crv special and was very happy to be the first person there, so I ended up buying it. I found Rudy to be very helpful and knowledgeable and he has even special and was very happy to be the first person there, so I ended up buying it. I found Rudy to be very helpful and knowledgeable and he has even called me to check and make sure everything is ok with my car. I had a 2001 Crv that I traded and had serviced there all the time I had it and I found them all to be very helpful. Promp scheduling and service. I would definitely recomend this dealership & Rudy to my friends and family. More

Maria Surprenant was my salesperson at Prime Honda in Saco. She was informative, straight foward, down to earth and genuine. I felt at ease there and my overall experience was very positive. I highly Saco. She was informative, straight foward, down to earth and genuine. I felt at ease there and my overall experience was very positive. I highly recommend her to anyone looking to purchase a vehicle. More

I was looking for a new sales vehicle for our small business. Rudy met me in the lot at Prime Auto and showed me a used Honda Fit. I thought it was just what we were looking for except it had 40,000 m business. Rudy met me in the lot at Prime Auto and showed me a used Honda Fit. I thought it was just what we were looking for except it had 40,000 miles on it. So, I asked how long would it take to get a new one in white (the only color that would do for our company fleet). He said it would be tough since it is a hot car, maybe a couple of months. About a week later I got a call from Rudy "We just got in a White '09 Honda Fit". They worked out a fair price on our trade in and the rest is history... Now I have a very happy sales rep and a neet looking car to represent our company. Rudy, Thanks for remembering me when the right car came in. More

My salesperson, Rudy, was extremely helpful in walking me through the purchase my new Honda vehicle. He proved to be a very trustworthy individual who demonstrated great integrity in the process. Further, through the purchase my new Honda vehicle. He proved to be a very trustworthy individual who demonstrated great integrity in the process. Further, Rudy took the initiative to follow up with me several weeks after my purchase to ensure my car was running properly. I communicated an unusual noise during braking which revealed an minor issue with the rotors. Rudy promptly got me to make an appointment with the service department. The service department was very prompt in getting me an appointment and quickly resolved the brake problem to my satisfaction. More

My experience with Prime was top notch from begining to end. Mr Torstensen was a very thoughtful salesman, who only after determining my family's needs anf budget made a tremendous recommendation. I got end. Mr Torstensen was a very thoughtful salesman, who only after determining my family's needs anf budget made a tremendous recommendation. I got the minivan I wanted for the price I wanted, and was treated with wonderful care and service by the sales and finance staff. In addition, I have been contacted by Mr Torstensen several times to ensure my purchase was going well, and that all my needs were met POST SALE. This is astounding. Since my purchase three months ago, I took the family on vacation to Florida in our new van, which we love. I'd highly recommend this company as they truly understand that Sales & Service go hand in hand, and I will be back again, as well as refer friends and family who are in the market for a new vehicle. More

I recently purchased a 2005 Acura TL from Prime Honda through your sales agent Fred Orne. Fred and your sales manager, Zach Casey, were both not only helpful but patient as well. I enjoyed my experienc through your sales agent Fred Orne. Fred and your sales manager, Zach Casey, were both not only helpful but patient as well. I enjoyed my experience with Prime Honda until meeting with Mike Gibbel, the financial agent. I found that Mike was not only belittling, but rude. After my experience with Mike, I seriously considered utilizing your 30-day return policy and purchasing a vehicle elsewhere. Overall I felt that my experience with both Fred and Zach, along with what should be an exciting time(purchasing my new vehicle) should not be overshadowed by someone who loses their cool. I would still recommend Prime Honda to friends, family and acquaintances. Thank you to both Fred and Zach not only for your hard work, but your patience and professionalism as well. Sincerely, Kristina Hilton More

I reserved a 2009 Honda fit with Dave before production began on the car. He kept me updated every step of the way, from when the car was "born" to when it arrived in Saco from a half a world away. He is began on the car. He kept me updated every step of the way, from when the car was "born" to when it arrived in Saco from a half a world away. He is a freindly, knowledgable, low pressure, easygoing guy who came thru for me when a new Honda Fit was hard to find. I appreciate his efforts and would recommend you look him up if you are in the market for a new car. More

Ira-Traciann is a valuable employee for Prime Honda. I highly recommend you keep her happy..."OH REALLY" Yes oh really... I purchased a 2003 Saab that turned out to have so many issues-and I wasn't gett highly recommend you keep her happy..."OH REALLY" Yes oh really... I purchased a 2003 Saab that turned out to have so many issues-and I wasn't getting the support and help from the service department-I went to Traciann to terminate my extended warranty-I was so angry and upset. I vented to her and she listened and was able to calm me down and discuss other options about the Saab. So that we did. But a few months later when issues surfaced again I went to the service department and was told to call Portland Saab as that's what they would have to do-well needless to say I was so angry as one of the options Traciann & I had was to bring my car to them fro service. I called Traciann and she again listened to my anger and frustration. By the next day she had managed to get me in a 2007 Honda Fit. Which I love. I so appreciated the hard work she did for me she showed me that Prime Honda does care for their customers. I recommend Traciann to anyone I know is buying a car. I would not want to but a car without her assistance as I trust her. Regards, Emily More