Ira Honda Saco

i got what i wanted, when i wanted it and with smiles. the sales person and the finance manager were both very informative, on task, honest and professional. the dealership itself was clean and modern. the sales person and the finance manager were both very informative, on task, honest and professional. the dealership itself was clean and modern. every employee(even ones i was not working with) i passed while there had a smile and greeting. this is how buying a car should be. i will never again dread a new car purchase as long as prime honda is around. even their busy service department was willing to send a tech. out to answer questions i had about optional accessories. just a great group of people. i would not hesitate to send EVERYONE i know looking for a car to prime honda! More

Car buying is never easy, but from the initial internet contact with Norm Tantingco through the actual sale with Rafael Barbosa and documentation finalization with Traciann Moscinski, the car buying experi contact with Norm Tantingco through the actual sale with Rafael Barbosa and documentation finalization with Traciann Moscinski, the car buying experience was quite pleasant. All were knowledgeable, professional, and courteous - I appreciate the time each took to make me feel comfortable about the purchase. I now have the perfect car (2010 Honda CRV) for me! Thanks Norm, Rafael and Traciann - Prime is fortunate to have you! More

After a terrible experience at two of the large Mallside dealerships i made an appointment at Prime Honda in Saco and was blown away by their customer service. John and TraciAnn took excellent care of me. T dealerships i made an appointment at Prime Honda in Saco and was blown away by their customer service. John and TraciAnn took excellent care of me. They put me in the perfect car for a fair price. They are my first stop when shopping for my next vehical. More

John Mullen was one of the most pleasant people (salesman) to work with. He was very professional and not pushy at all. He made the entire experience golden. I would (and have) given his name an (salesman) to work with. He was very professional and not pushy at all. He made the entire experience golden. I would (and have) given his name and the dealers name to others. I gave my sister John's name and she also went and bought a 2010 honda from Prime (John Mullen)... They (John and the dealer) could not have been better!!!! More

I did not have a good experience at Prime Honda with sales or finance. Traciann in finance was unprofessional, rude, and argumentative when told I found a better finance rate at my credit union. Sales m sales or finance. Traciann in finance was unprofessional, rude, and argumentative when told I found a better finance rate at my credit union. Sales managers were pushy, aggressive, and attempted to push me into a lease and/or in-house financing. At one point, I was told I would not be able to purchase the vehicle at the agreed upon price unless I financed in-house. While Brian was initially polite, respectful, and helpful he proved to have poor professional boundaries as well as questionable judgment and moral character. I did not buy a vehicle from this dealer and would not recommend such. More

Rafael and the other staff provided me the time and space to look over the car I was purchasing thoroughly, including putting it on a lift for me to inspect the underside. I requested service records and as to look over the car I was purchasing thoroughly, including putting it on a lift for me to inspect the underside. I requested service records and asked many questions and test drove the vehicle a few times. I negotiated a few times on price, including by phone; they were always courteous and did not pressure me. More

I just wanted to take the time and thank each and every one of you at Prime for a great service you’re providing. From the moment I submitted the application online until the moment I drove away in my b one of you at Prime for a great service you’re providing. From the moment I submitted the application online until the moment I drove away in my brand new 2009 Honda Civic I was guided by professional, courteous and extremely helpful staff. Rudy Tumidajski did a wonderful job when we arrived at your location in Saco. He showed us all the bells and whistles this new car has. He was very professional and knowledgeable. He made sure all our questions were answered before we moved on to the paperwork. He made us feel comfortable and there was absolutely no stress or pressure you’d normally expect buying a car. Both Zac Casey and Norm Tantingco assisted me over the phone and provided me with up to date information on my loan application. They were very prompt following up on the phone or via email. Both are extremely friendly, professional and very understandable. I would especially want to commend Traciann Moscinski who made this purchase possible. Without the persistence and hard work that she put into this I would still be driving my 96 Nissan. She was the first person (and I tried quiet a few dealerships before you) who actually fought for me. I was not only able to get financing – I got it at the lowest rate possible. She was nothing but professional and helpful throughout numerous phone conversations we had. She was very personable, easy to talk to and understanding. Filling out the paperwork was a breeze. She made us feel extremely comfortable with the whole deal and also made sure that we have all our needs taken care of and questions answered before we walked out of the door! She is an incredible asset to the company! Once again – thank you guys for all the work you do! PS. Unfortunately, since I got such a reliable car now, I will probably not need another one for a while; however I’ll be sure to spread the word and send anyone I know to you! Sincerely, More

Brought my trusty 200,000 mile Accord that had never missed a service or had a problem to them for preventative maintenance, timing belt and water pump (neither had failed just time to do it). The car d missed a service or had a problem to them for preventative maintenance, timing belt and water pump (neither had failed just time to do it). The car died the next day, not their fault of course another $200 on top of the $1000 please. Then a week later it over heated and ruined the motor. They won't look at it unless I pay to tow it there then they want me to pay them to diagnose it. Filed a better business complaint with no response going on 30 days. DO NOT LET THEM WORK ON YOUR CAR!!! More

Traciann is the best!! I haven't bought a car yet but when it does all work out I will have 110% more appreciation for my vehicle. The prior night before I had gone to another dealership and had a terrib when it does all work out I will have 110% more appreciation for my vehicle. The prior night before I had gone to another dealership and had a terrible experience, one where the manager was on his cell phone while taking my information and then humiliating me to the fullest to the other customers in the lobby. I called Prime to see what advice I could get about reporting the other company or if it was a legal matter. Traciann calmed my frustrations by telling me it was going to be okay and a car buying experience shouldn't have played out they way it had with the other dealership, and that was enough to ease the horrifying experience the night before. Thank you, thank you, thank you x infinity!! More

We are still searching for a car to buy through the CARS program. I had called Prime Honda after 6:00 (when they had closed) and ended up leaving a message on Norm's voicemail. I didn't expect to hear bac program. I had called Prime Honda after 6:00 (when they had closed) and ended up leaving a message on Norm's voicemail. I didn't expect to hear back from him until the next day, but he returned my call a few minutes later. He was very courteous and straight-forward. I appreciate the extra effort he made to call me after hours to make sure that I had the information I needed to meet the noon deadline the next day. More