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Ira Honda Saco

Saco, ME

4.7
1,653 Reviews

754 Portland Rd

Saco, ME

04072

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Showing 1,653 reviews

September 18, 2024

Service took longer than promised. When questioned service representative gave misleading time for completed service. I had an appointment, too. More

by Rherbst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Sep 22, 2024 -

Ira Honda Saco responded

Rherbst, We are extremely apologetic about your experience here at Ira Honda Saco. I can assure this matter will be brought to the staff's attention and we will NOT let this type of customer service happen again. We pride ourselves on taking care of our customers and being efficient, transparent, and professional. Your time is valuable and it should never be discounted. If you could please reach out to me at 207-391-7925 or email me at MMottolo@irahondasaco.com I would love to speak more about this and make it right for you. Mike Mottolo General Manager

September 17, 2024

Was just walking around looking at the Honda Ridgeline was approached by a salesman named Jessie Clifford. Explain to him. I was just looking at that time and he said no worries no pressure. He was very h More

by Jeremy79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie Clifford
Sep 21, 2024 -

Ira Honda Saco responded

Hi, we're happy to hear you had such a positive experience with Jessie and team! Please don't hesitate to reach out to us if there's anything more we can do!

September 17, 2024

I trust the service team and that is priceless. They also make the waiting area extremely comfortable. More

by Dannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 21, 2024 -

Ira Honda Saco responded

Hi Dannon, your wonderful feedback and rating mean a lot to us. We hope you have a great day!

September 15, 2024

Poor communications with customers regarding the status of vehicle being repaired. Called and texted multiple times requesting an update but never received a reply or call back. More

by voisinenp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department needs to answer phone calls and texts!
Sep 21, 2024 -

Ira Honda Saco responded

voisinenp, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at MMottolo@irahondasaco.com, I would like to discuss how we can regain your trust. Sincerely Michael Mottolo General Manager

September 12, 2024

This is a very good dealership. The sales staff and service department are excellent. Always helpful and prompt! More

by anyodan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Andrews
Sep 15, 2024 -

Ira Honda Saco responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 12, 2024

I always get the BEST service at Ira Honda. Would highly recommend Ira Honda for service or purchasing a new car! More

by Debg201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Andrews, Michelino Ricci
Sep 15, 2024 -

Ira Honda Saco responded

Hi, thank you for taking the time to leave a review for us at Ira Honda Saco. We're happy we could meet your expectations! We hope to see you soon!

September 12, 2024

What an amazing dealership this is. I got a great deal on an awesome car and they have done a terrific job keeping me up to date with service. More

by anyodan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Sep 15, 2024 -

Ira Honda Saco responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 11, 2024

Knowledgeable, professional staff. Well-prepared to meet and review car features and optional equipment and services. Courteous, engaged, patient and thorough. Wonderful staff, especia More

by Pmender
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison Irish (sales), Michael Mottolo (general manager), gentleman in finance department (cannot read or recall his name).
Sep 13, 2024 -

Ira Honda Saco responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 06, 2024

Would have been 5 stars but the part to repair the recall was not in stock. This was stated by the national honda contact line to be available. For me it is a 40 minute drive one-way so I was not pleased. Th More

by Mrd04ri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Sep 06, 2024 -

Ira Honda Saco responded

Thank you for your feedback about this negative experience you had with us; it should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Michael Mottolo, General Manager mmottolo@irahondasaco.com

September 02, 2024

The service technicians were friendly and professional. They all took great care of my vehicle! More

by catherinebulger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 06, 2024 -

Ira Honda Saco responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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