Ira Ford Saco

I was very satisfied with how my appointment went on my 2018 Escape. My service agent (Rebekah) was the perfect blend of personable and professional. The waiting area is bright and clean. But most of all 2018 Escape. My service agent (Rebekah) was the perfect blend of personable and professional. The waiting area is bright and clean. But most of all, my appt was on time. Thank you Ira Ford for all your help! More

Very professional staff, Rebecca was exceptional, we are traveling and she scheduled us the same day, work was completed as promised, we wish we had a dealership near our home that was trustworthy like Ira traveling and she scheduled us the same day, work was completed as promised, we wish we had a dealership near our home that was trustworthy like Ira Ford! More

They helped me get back and forth from home while they worked on my coachman motor home. Excellent communication. Very professional and very accommodating to my schedule. I do recommend. worked on my coachman motor home. Excellent communication. Very professional and very accommodating to my schedule. I do recommend. More

Very fast and efficient. I was quoted 1.5 hrs of work only took 30 minutes I was quoted 1.5 hrs of work only took 30 minutes More

It was such a relief to speak with your kind receptionist last Saturday, I was grateful you were able get my Volvo in for a diagnostic test. Keith was great and assured me I would be able to drive home after last Saturday, I was grateful you were able get my Volvo in for a diagnostic test. Keith was great and assured me I would be able to drive home after my vacation. More

Keith and the technicians provided plenty of information regarding repairs, were timely, professional, and reasonably priced. I will be returning for future services. regarding repairs, were timely, professional, and reasonably priced. I will be returning for future services. More

Went to this dealership on a Thursday and agreed to buy a 2024 F150 lariat and to put $30,000 cash down and finance the rest. The truck had to be transported from another dealership. Hard credit pull for my 2024 F150 lariat and to put $30,000 cash down and finance the rest. The truck had to be transported from another dealership. Hard credit pull for my financing application and everything was great. I emailed the salesperson, Shaunte, the next day (Friday) to ask for the window sticker for the truck I agreed to buy so that I could show my husband the options. She emailed back but did not send the form. I again emailed and texted her and she texted back but did not send the form. I sent an email to the branch manager, David Blanchard, and he emailed back but did not send the form. My telephone number is on my email signature line and of course used for texting. Went in on Saturday to see when the truck could be picked up. I. Shaunte barely spoke to me and told me truck was not available. I asked why I wasn’t told this and she said she called and left messages. She was calling wrong number and did not follow up even though she had my phone number on the application, text and email. This was the worst experience i have ever had at a dealership! I had down payment ready and title to my car with me. She was never even going to tell me the truck wasn’t coming. I spoke to the manager on duty, Tracy West, on Saturday who did a search for comparable trucks. He gave me 4 printouts for trucks that could be available other dealerships and promised to make things right. He swore he would follow up on the following Monday. Monday came and went, no follow up. . . ever from anyone. Apparently, this dealership does not want to make a sale on a brand new 2024 lariat with chrome package. Worst customer service ever! More

Good service so far. Hope it keeps getting better especially with the addition of Rebekah back in the service department Hope it keeps getting better especially with the addition of Rebekah back in the service department More

Good communication. Prompt. Kept me posted as to what I should have done once inspected Prompt. Kept me posted as to what I should have done once inspected More

Quick to set up a repair & super efficient getting the work done. I will be back when the Lightning needs assistance. work done. I will be back when the Lightning needs assistance. More